Road Runner Sports’ Post

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As we continue to grow as a company, our goal was to build an online and over the phone experience that mirrored the connected and personalized WOW experience customers get in our stores. C1 provided a "crawl, walk, run" methodology framework that allowed for a successful implementation of Genesys Cloud. We immediately saw an improvement in call volume with an increase in first call resolutions. Now our customers can feel confident they will get the WOW experience whether in store, online, or over the phone. Hear more from Sapidah Shefa, MBA, VP of Operations at Road Runner Sports, on our success with C1: https://brnw.ch/21wKIKP. #RoadRunnerSports #GenesysCloud #C1

C1 Helps Road Runner Sports Deliver Personalized Customer Experiences

C1 Helps Road Runner Sports Deliver Personalized Customer Experiences

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