Gary Suchley’s Post

So you can spend more time with clients. 🤝 We're making targeted enhancements to streamline troubleshooting, for deploying devices at scale, and to more easily move clients to JumpCloud. Couldn't tune into our Q4 2023 Partner Roadmap & Vision event? Here’s what you missed: https://lnkd.in/eaF22SH8

Take a LOOK!!! Zoom is not just meetings and webinars. Share this with a friend or Tag them in a repost!! Why... our cloud contact center is easily scalable, enables remote work, creates great value, your data is backed up easy recovery, and enables multiple integrations out of the box!! AI is embedded... #zoomcontactcenter #tellafriend

Could monthly rentals of Chrome devices and agent licenses be the key to unlocking unparalleled flexibility and ease in contact centers? Partnering with Chrome Enterprise recommended CCaaS partners like Vonage and RingCentral, this innovative approach promises to set a new industry standard. What are your thoughts on this potential game-changer? Is this the future we've been waiting for in contact center operations? Share your insights below, and let's explore the impact of Chrome device rentals on the future of our workflows 👇 👇 👇 🌐 Full Episode: ChromeOS Unlocked: Streamlined Operations and Cost Savings for CFO Host: Max Clark, founder of ITBroker.com Guest: Jimmy Riordan, Strategic Partnerships Manager, CCaaS & UCaaS for Google Commercial Channels. 🎧Listen: https://bit.ly/TDDEP17 📹Watch: https://lnkd.in/g_6cwtwA Kyle Merritt Sarah Champ Brian Burton Mike Kampel Jim Schnepp Nikhil Mehdiratta Melissa Upp McGuire Ethan Anderson Ben Waltzer Jason Lenk Nathan Pheiffer Dawn Markovics Dominick Delfino Kip Schauer Vikram Ramesh Ryan Glover Tom Oliveri Alison Wagonfeld Reem Abeidoh Sanjay Chatterjee #contactcenter #callcenter #ChromeOS #ITmanagement #Efficiency #TechDeepDive #tech #Technology

In an effort to reposition its customer and digital technologies around a more effective, user-friendly service, Northern Ireland Water turned to technology experts, Codec. The objective for Codec was to develop and implement a digital services solution that could deliver innovative self-service tools across a wide range of channels and devices, streamlining and automating the organisation’s core customer-facing processes. Bringing together Microsoft Power Platform and Dynamics 365 as the foundation components, Codec was able to transition many of NI Water’s core service offerings to a digital workflow. A wide range of supporting features, including online application forms and a secure payments process were incorporated to maximise the value and efficiency of the self-service platform. Des Nevin, Director of Customer and Operations at NI Water said: “Working in partnership with Codec, we’ve been able to use cutting-edge technology to provide an intuitive online customer process. Codec’s solution has also helped us to reduce waste and is part of our wider plans to help build a faster, cleaner, and greener society.” Take a closer look at the project here: https://bit.ly/3UgpYjM #powerplatform #dynamics365 #digitaltransformation Stephanie Conville, Tom McArdle, Brian Illand

Feeling the rising costs of IT? 😥 😪 It's time to stop the bleeding and reclaim your IT budget! 😲 Join our transformative webinar, where Iskandar Ahmat as Regional Director, APAC at Josys and Angga W. as Sales Manager at IDstar will uncover redundant IT spending and introduce a game-changing solution – SaaS and Device Management. This is not your regular webinar; it is a roadmap to revolutionize your IT spending. You will leave the session enlightened with a strong strategy, ready to implement SaaS and Device Management – equipped with real time data on how to significantly optimize your IT costs and increase operational efficiency. Big goodbye to untapped resources and hello to a lean and meaningful IT budget that works for your organization. Limited seats available! Secure your registration today and start the journey to a smarter, more cost-effective IT future by register to this link: https://lnkd.in/gdEQpkk9 #SaaSManagement #DeviceManagement #Webinar #FreeWebinar #BusinessTransformation #SaaSApplication

📲💬 How Regroup Prevents Notification Overload? By ensuring critical messages are seen first, offering customizable quiet hours, and providing opt-in/opt-out preferences, Regroup’s platform prioritizes essential alerts and reduces notification fatigue. Stay informed, connected, and in control! #SmartNotifications #StayConnected

🚀 Exciting News! #Zoom has teamed up with PCI Pal to introduce secure payments to the Zoom Contact Center. Check out our latest article for all the details 👇 #contactcenter

Ever wondered how the messaging industry and real-time video communications can unite through APIs and CPaaS? 🌍 Last week, Rob Kurver explored this dynamic contrast at two fascinating events in London: Capacity Messaging & SMS World and CommCon. 📈 At Capacity Messaging & SMS World, discussions were heavily focused on current challenges such as Artificially Inflated Traffic (AIT), regulatory changes, and pricing fluctuations. Amidst these, the promising growth of RCS and the potential of CPaaS in enhancing Customer Experience stood out. 🎥 In contrast, CommCon was all about looking ahead with real-time video, WebRTC, APIs, and the developer community. Notable innovations included Cloudflare’s WebRTC STUN network and advancements in AI sound processing and voice cloning. 🔜 Looking forward, our upcoming CASA24 event in Amsterdam (September 16-18) aims to bridge these worlds by fostering collaboration, showcasing practical applications, and driving innovation through APIs and CPaaS. 📖 Discover more about Rob's insights and key takeaways from these events in our latest blog post! https://lnkd.in/dRtnNYqC #CPaaS #APIs #Messaging #WebRTC #CustomerExperience #Innovation #Telecom #TechEvents Dan Jenkins Infobip Nina Knezevic Pascal Prot Legos Ira Cohen MMDSmart Michael Power Scott Warner Inderpal M. Dotgo Sophia Simpson Capacity Media

🚀 Unveiling Telebroad’s Game-Changer: Instant Connect! 🚀 Imagine this: You’re in a crucial business meeting, and with one click, you seamlessly connect with your team across the globe. No delays, no technical glitches, just pure, uninterrupted communication. Welcome to **Instant Connect** by Telebroad. 📞 **Why Instant Connect?** - **Instant Activation**: Start using it within minutes. - **Flawless Quality**: Crystal-clear HD audio and video. - **Secure & Reliable**: End-to-end encryption with dual internet connections. This isn’t just an upgrade; it’s a revolution in business communication. Curious how it works? Picture this: a world where your communication system is as intuitive and seamless as your daily conversations. Intrigued? Visit www.telebroad.com to see it in action. Have you ever experienced a tech innovation that made you go, "Wow!"? Share your story below! #Telebroad #VoIP #InstantConnect #Innovation #TechRevolution #CloudCommunication

Getting paid by customers can be a real challenge. 𝗦𝗲𝗿𝗶𝗼𝘂𝘀𝗹𝘆, 𝗜 𝗴𝗲𝘁 𝗶𝘁! 😱😱😱 Lost checks. Continuous follow-up. Snail-paced mail deliveries. The eternal waits for funds to show up in your account. Well, Microsoft is taking a stab at the payments game. Its new MS Teams Payments App is sweeping away those old-school troubles. Bid farewell to payment hassles. Embrace the digital revolution. Now, you can take payments during Microsoft Teams meetings. That’s right. Before you wave goodbye, you can get paid. Need to review an invoice with a prospect? Review and handle payment in one go! Why use it? Here are a few benefits: • Save time • Increase customer satisfaction • Boost your revenue and cash flow • Enhance your professional image and credibility • Keep track of payments • Reduce time-intensive follow-ups Ready to learn more? Hit me up today!