Roberto Medrano’s Post

The joke's on you! Often, Directors of Sales don't have good relationships with a DOS nearby, especially a different brand. Well, I represent Marriott, and I have not one but two amazing relationships with a DOS from Hyatt and one from Hilton!! Did I mention that we're all in the same comp set? Charleston is a growing market, and the honest truth is that we can't take it all, no matter how much we try. Here are three reasons why you should partner or have a great relationship with your neighbors. 🫱🏻🫲🏾 Collaborative Opportunities: Building a strong relationship with another DOS near your hotel opens the door to collaboration. By sharing insights, market trends, and strategies, you can collectively address challenges and capitalize on opportunities, benefiting both of your establishments. 📨 Referral Network: A positive relationship with a nearby DOS can lead to a mutually beneficial referral network. If one hotel is fully booked or doesn't meet a guest's specific needs, having a trusted connection nearby can result in referrals, enhancing guest satisfaction and fostering a sense of community within the local hospitality industry. 📈 Combined Marketing Efforts: Working closely with another DOS allows for the potential to pool resources for marketing efforts. Joint promotions, local events, or cross-promotions can amplify both hotels' visibility, attracting a broader audience and strengthening the overall hospitality presence in the area. So, what are you waiting for? Go say hello! #CharlestonGetaway #bookdirect

Attention hotel GMs and salespeople (or those with connections to them!): I need your help! I'm presenting to a group of hotel GMs and salespeople this fall and need your input! I have a quick 5 question survey. What do you get out of it? You have the option to include your email address to receive the results summary of both the GM and salesperson survey. With my personal connections that have already filled it out, there are some great insights! Pass this along to any hotel GMs/hotel salespeople you know (doesn't have to be DOS). Thanks in advance! #hotelgm #hotelmanagement #hotelsales #hoteldos #thankyou

I'm on the hunt for lead response legends. After shopping nearly 50 hotels to see how they’re currently handling meeting and event inquiries, I'm excited to share the results with you! This Denver boutique hotel wowed us with its sleek website and a super-fast response from their sales coordinator. 🏃♀️ However, when it took 6 days to get a proposal, I couldn’t help but ask—are they losing business by not moving faster? Check out the full breakdown below and let me know how you think they did! -- #hotel #sales #leadresponse

ATTENTION! HOW TO SELL AND WHY YOU HAVE TO GIVE BIG DISCOUNTS TO SELL? Due to the many questions received so far about how to sell and why you have to give big discounts in sales, today we will deviate from the usual content about hotels. We will write about how to sell and how not to give big discounts. Why do you have to give big discounts? Can't you sell the product/service without lowering the price? Do you feel that clients do not respect you, that they lie to you, that they set conditions that you can not accept? They see you as their competition, you haven't shown them anything new, and you don't give them any value. If you want to avoid all these sales problems, you need to change your approach. People have a defense mechanism as soon as they feel that you want to sell them something, approach people differently and they will trust you. How to make a successful sale in 3 steps: 1. Start a conversation honestly without selling 2. Explain to clients that they have a problem 3. Offer a solution PLUS: WHEN YOU TALK TO THE DIRECTORS, YOU NEED TO HAVE CONFIDENCE, KNOWLEDGE, AND A STRONG ATTITUDE, YOU NEED TO TAKE AN ATTITUDE OF EQUALITY WITH THE DIRECTORS. DIRECTORS ARE MOSTLY STRONG AND SUCCESSFUL PEOPLE, WHO ALSO RESPECT STRONG AND SUCCESSFUL PEOPLE AND LIKE TO COOPERATE WITH THEM. I hope it was useful to you, wish you a nice day! #sales #discount #discountoffer #howtosell #directors #hotelindustry #hotels #hotelmanagement #hotelleaders #hotelmarketing #hotelmanager #hotelowners #hotelmanagers #cooperation #hotelmanagers #hotel #hotels #hoteliers #luxuryhotels #leadinghotelsoftheworld #smallbusinesssuccess #smallbusinessowners #smallluxuryhotels #wellnessandspa #resorstsandspa

𝗜𝗳 𝘆𝗼𝘂’𝗿𝗲 𝗶𝗻 𝗵𝗼𝘁𝗲𝗹 𝘀𝗮𝗹𝗲𝘀 𝗮𝗻𝗱… ❌ Dependent on third parties for business ❌ Wasting time on poor leads ✅ Or want to make yourself irreplaceable Join Trevor MacLean from Event Temple, yours truly and 150 other forward-thinking hospitality sales professionals today at 9PST. For an hour of laughs and learning. 😂 + 📕 On How to Upgrade Your Sales Strategy The link below in the comments. Let’s Gooooo 🚀 . . . #hotelsales #hospitalitysales #hotelmarketing

🚨 Today's Hotel Sales PSA Competitor Clauses in Contracts We get it, the Colonel doesn't want anyone learning the secret herbs and spices. But the first question to ask is, does taking this business justify turning away other business? Here are 3 ways to work with this clause: 1. Will the client agree to the hotel not booking a competitor in an adjacent meeting space or on the same floor? (especially for a smaller group) 2. Avoid verbiage allowing cancellation without penalty if a competitor is booked, but rather negotiate in good faith to find a resolution that works for everyone. 3. Remove the clause altogether if it doesn't make sense based on the type of booking. For example, a small rooms-only block, a holiday party or evening reception. Ultimately, don't play a game of... chicken (#dadjokes). Have a conversation with your event planner to understand why they'd like that clause added and how to make it work for everyone.

Exceptional Hotel Sales profile shout-out 📣 Nicely done Anna Phillips 👏👏👏 ✅ Fun, interesting, yet professional ✅ Above the scroll info is well designed ✅ Legible on mobile ✅ The About section is optimized to attract her prospects ✅ Emphasises helping vs. selling ✅ Offers a compelling reason to connect ✅ Strongly supports her personal brand ❌. Renovated guest room photo for the banner image 😜 Do this 👇 and attract more opportunities. . . . #hotelsales #hospitalitysocialselling #hospitalitysales

If your hotel is playing to win in 2024, you need to ensure the sales team has an appropriate mix of proactive selling on their schedules and a strategy for responding to inbound RFPs. To be sure you’re getting the most from your sales team, here are strategies to win the game: https://hubs.la/Q02gPMjf0 #Knowland | #Hotels | #Hotelier | #Events | #Meetings | #EventTrends | #GroupDemand

Calling out folks in the hospitality sector! We've got a catch all solution for Hospitality sales that will help you integrate information, feed back loops and connections on an organizational level. #hospitality #businesssolution

What do the following 5 email intros all have in common?   ➡ "We are thrilled to continue to unveil…" ➡ "I am thrilled to share our new renovation..." ➡ "I am now at the XYZ hotel. Please review our special group offer..." ➡ "I wanted to express my gratitude for your continued business and partnership. I will be your dedicated point person…" ➡ "I'm reaching out to thank you for your interest in booking the ABC hotel in the past and share a promotion in case you were interested…"   I'll answer the question with another question…   Who are the emails about? 🤷♀️   These are real emails that my wife received from hotel salespeople this past week. 👉 2 are from hotels where she blocked rooms for cheer in 2022 👉 2 are from meetings she booked pre-pandemic 👉 2 of these people are sales leaders 👉 1 is from a person she has never interacted with and has no clue why they are "reaching out".   This is common practice. This is your competition. It is not that hard to stand out and increase your odds of success! #hotelsales #hotelindustry #hospitalityindustry #hospitalityleadership #hospitalityleaders #hospitalitysales #salesleadership #leadershipdevelopment