Rory Walsh’s Post

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Retail IT Managed Services | Retail Technology Hardware | Lifecycle Services | On-Site Installations & Maintenance Services

We have lots to unpack with this most recent proposal from California legislation but I wanted to share a quick summary as well as my thoughts. The proposal outlined in Senate Bill 1446 to limit self-checkout services in California is positioned as a means to combat retail crime and preserve jobs. However, such restrictions risk stifling innovation and exacerbating issues such as inflation. By imposing limitations on self-checkout, the bill overlooks the efficiency and convenience it offers to consumers, especially during peak times. Some blame falls on a few retailers staffing only one attendant for ten or more self-checkouts that likely stretched resources thin and left room for exploitation. However, mandating a ratio of one attendant per two self-checkouts risks rendering the self-checkout business model obsolete. The optimal solution lies in finding a middle ground that addresses security concerns without sacrificing the efficiency and convenience that self-checkout offers. Lawmakers should heed data-driven insights and industry feedback to avoid overcorrection, ensuring that any regulations strike a balance between security, operational feasibility, and customer satisfaction. Just my 2 cents....eager to hear others thoughts on a solution... https://lnkd.in/gdkR_KDa

Would limits on self-checkout prevent shoplifting? What a California bill would mean.

Would limits on self-checkout prevent shoplifting? What a California bill would mean.

usatoday.com

Jason Saposnek

Using a lifetime of experience to make SweeTreats Bakery, our neighborhood’s favorite bakery.

5mo

The best deterrent to shoplifting is the same as it has always been- staff a well organized store with knowledgeable employees and provide an abundance of customer service. Retailers only have themselves to blame for doing self-check wrong and using self check to reduce labor rather than taking advantage of the efficiencies provided by self check by puting that labor to work and improve the customer experience.

Scott Washburn

Chief Growth Officer, Co-Founder

5mo

Good take. Reminds me a lot of the ever changing state by state alcohol shipping regulations that we deal with on a regular basis. Stifling innovation and not meeting the customers where they are is generally a recipe for disaster.

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