Route’s Post

ABC4 News covered Utah’s Department of Insurance fake shipping insurance warning: “These companies are refusing to pay up when needed, or subject you to fine print details that make it hard or impossible to collect a claim.” Route’s “Guide to Package Protection Offerings” shows how to check if an option is licensed (reminder: Route’s is). Watch ABC4 News clip & read Route's guide: https://lnkd.in/ggaSdsxV #Ecommerce #ShippingInsurance #ConsumerProtection #RiskManagement

Shocking Stats: 6 Out of 10 Consumers Complain of Insurance Mis-Selling A recent survey revealed a troubling trend: 6 out of 10 consumers reported experiencing mis-selling tactics from online insurance platforms. These tactics, often referred to as "dark patterns," are manipulative design elements that pressure consumers into making unwanted purchases via some of the common dark patterns used by online insurers, using the likes of tactics such as nagging pop ups and subscription traps. Have you ever been a victim of the same? Read the full article here : https://bit.ly/3V49Q6S #Insurance #InsuranceNews 

In our Q1 2024 Mobile Insurance Scorecard, we found carriers are enhancing mobile services with advanced claims capabilities, accident detection and more tools. Carrier Management recently shared an article summarizing the key findings from the report. Read the full article here: https://loom.ly/Hy2NTCQ #insurance #mobile #claims

Mobile accident detection and claims support improved for many carriers in our Q1 2024 Mobile Insurance Scorecard. Beth Robertson discussed this and more findings from the latest Scorecard with Kaitlyn Mattson from Digital Insurance. Read the full article here: https://loom.ly/sLwGN1I #insurance #mobile #accidentdetection #telematics

CheckMyDriver Accelerates Accurate, Confidential Insurance Verification CheckMyDriver Accelerates Accurate, Confidential Insurance Verification http://spr.ly/6049ZusN1 #Automotive #AutomotiveTechnology #IndustryNews

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As part of Insurance Ireland's continued effort to provide consumers with highly accessible and informative information about all things insurance, we are happy to share our latest blog on our consumer hub, understandinginsurance.ie! The topic of this latest blog informs consumers about insurance fraud, including how they can help tackle this problem by reporting suspected fraud quickly, easily, and, most importantly, totally anonymously. Are there any consumer or technical blogs you would like to see covered by Insurance Ireland? If yes, reach out to a member of the team and let us know! #Insurance #InsuranceFraud #ConsumerProtection #ConsumerAwareness

Optional Shipping Protection 📦 - Should You? Some merchants provide the option to purchase optional shipping protection in the checkout. Typically it's priced at 3-4% of the order subtotal, so in this example is $1.88 on a $50 cart. I'm on the fence (let's get a discussion going in the comments). There are definitely pros for both the consumer and the merchant, but there are also some important considerations (and potential downsides) that merchants must consider. Let's dig in: Consumer 🛍 (Pros ➕ ) : ➡ Their order is protected against all damage, loss and theft (inc porch piracy) so they don't need to worry about this when ordering ➡ If they need to make a claim, it's a relatively pain free process - dealing directly with the insurance provider vs having to deal with the retailers customer support team and/or the carrier ➡ Claim resolution is quicker and in most cases the insurance provider will re-order a replacement product for the consumer ➡ The costs are relatively low (a couple of bucks) Merchant 🏬 (Pros ➕, When The Consumers Opt's-In) : ➡ Carrier insurance is limited to $100, so if the claim is > $100 the retailer isn't on the hook to cover the difference. ➡ Carrier insurance does not generally cover porch piracy (i.e. if there is photo proof that the package was successfully delivered then if it's subsequently stolen, the carrier won't pay). Porch piracy is covered by optional consumer package insurance. ➡ The retailer gets rev-share from the insurance provider for every customer that opts-in, so this is a profit center that helps subsidize free shipping ➡ The retailer doesn't need to manage the claim (the consumer works directly with the optional insurance provider) significantly reducing the burden on the customer support team But....Consumers don't really understand why they need to pay extra for insurance, they assume that if something goes wrong the retailer will refund or ship a replacement item. So before jumping in, merchants should carefully consider if this is right for their brand and if it might hurt conversation rates. Some questions to ask are: ➡ Does offering optional insurance actually increase consumer confusion and anxiety, especially if they decide not to buy the optional insurance? ➡ Should the insurance be opt-in or opt-out? Will consumers be offended and abandon cart if it's opt-out? Will adoption be low if it's opt-in? ➡ Does the cost create higher cart abandonment? Consumers expect shipping to be free, so why would they be prepared to pay for shipping insurance? ➡ Does this cheapen the brand / CX? ➡ Is handing off customer support (insurance claims) to a 3rd party a good or a bad thing? Offering optional shipping insurance may be right for some merchants and not for others. There vendors in the space, namely Route and Corso (who also offer optional CO2 offsets, but that's a post for another day) are certainly seeing increased adoption of their solutions. What do you think? #shippinginsurance

Got asked about this Friday. There’s a whole bunch of rumours about Consumer Duty, including this and that the FCA are set to ban payment of motor premiums up-front! I know…??? If you want the truth and sensible ways your business can meet the real requirements, give us a call.