RS&H’s Post

Check out this insightful article that delves into the often-overlooked world of wayfinding. Whether you're in a bustling airport, a sprawling hospital, or a massive shopping complex, effective wayfinding is the unsung hero that ensures smooth navigation. But all too often, the back-of-house areas aren’t given the same level of consideration as the front-of-house areas, especially in large facilities where navigation matters and where there is a clear distinction between public-facing and staff-only spaces. Do you think wayfinding is essential behind the scenes or is it less important? https://bit.ly/3P1ltsk #weareendpoint #wayfindingexperts #wayfindingconsultants #london #dubai #singapore #wayfindingstrategy #wayfindingdesign #design #wayfindingdesign #navigation #humancentricdesign #userexperience #userjourney #wayfindingsolution

#innovation can be as simple as considering the basic needs of your main user groups and acting on them. The innovation can be as simple as the way you do things, service your customers or meet their needs. I recently posted about the lack of consideration for user needs and experience in UK airport restrooms/bathrooms/toilets. I seemed to have struck a chord with a few people and Roseanna (Rose) May knew I'd love this article from USA TODAY It's great to hear that the US aviation industry is considering how they meet the needs of the changing user groups in #restroom design. I do feel that there is one lazy comment in their about industry standards. If standard doesn't fit, challenge it! So when designing spaces like restrooms it's key to understand the following points: - who will use it - how long have they been without facilities - what will they be bringing with them (luggage, coats, children, etc) - will there be enough room to enter, navigate and leave - is the flow correct for the order of use - is the lighting correct for ambiance and hygiene - are the facilities functional, inspiring, understandable - do the facilities meet multi religious requirements without causing unrequired impact on users (wet floors etc) - are the hand dryers too loud, too powerful, too quick - does someone walk away relaxed or frustrated (in themselves, not related to their movements) And most importantly: - can the cleaners do their job adequately, without impact, to ensure a clean environment is maintained and the design is maintainable for a long period of time without looking dirty, messy, or cheap There is alot to consider. You can't video bathroom usage, so the next best thing is to replicate the wide range of users and the people mass levels yourself to understand the issues users come across. Can you do all this for your products? Can you innovate your service by walking in users shoes? Can you ask what basic changes could elevate the interaction experience with your company? Try it. Pick a customer. Walk their user journey with them. Listen to their feedback. Look out for the challenges they have to overcome. Then, do it again for a different user. And again. Only when you start to see patterns, or changes that could benefit the neediest of users should you go about making changes. Then test and test again. https://lnkd.in/eepRNtGF

Good transit integration is key to walkability. We have submitted suggestions to @Central_Railway on topics ranging from signage, sustainability, tech, safety & aesthetics, guidelines to keep note of while redeveloping stations. Highlighted in today's MidDay.

Salt Lake City International Airport setting the new trend in airport design Condé Nast Traveler June 11, 2024 BY DANIEL SCHEFFLER Salt Lake City’s New Airport Is Art-Filled, Multi-Sensorial, and Designed for the Future Phase 3 of the new SLC airport will be unveiled in October, featuring art installations, a mini retail plaza, and greeting room for welcoming arriving travelers. Customary travel wisdom says spending a few hours in a city’s airport doesn’t “count” as experiencing the place itself. That’s because American airports today are often viewed as transitory hubs removed from space and time—like a mall or suburban highway strip—visit one and you could be anywhere in the US. But the airports of the future will be infused with local business, art, and food that let you know exactly where you are in the world upon arrival or departure. That’s what the Salt Lake City airport (SLC) has aimed to do through a $5.1 billion rebuild that’s been unveiled in phases over the past few years, to be completed in 2026. Known as the New SLC, the project is considered the first new US hub airport built in the 21st Century—and this fall is its grand reveal. Come October, the airport will unveil “Phase 3,” which includes a central tunnel connecting concourses A & B (the “River Tunnel”), a new multi-gate expansion, a highly anticipated new greeting room, more impressive art installations, and a mini plaza with retail and food and beverage concessions (with a handful of local brands, like Salt Lake City’s Weller Book Works). Salt Lake City International Airport Gordon Huether + Partners, Inc.

Gensler did it again. A "place of sense" is what anyone creating places for people to discover something - a new community, a city, customer experience design - needs to do. Design for how people experience. In this piece about airports, TASK is the most important mode for many. It's the same in community design. Get the task of helping people find - and feel - what they need right, and then they can better experience and appreciate the sense of place we worked so hard to create. Great examples of how to make what you're creating: 1. Comprehensible 2. Invisible 3. Appropriate 4. Personal 5. Connected ... and help people feel it as place of sense in this world. #customerinsights #customerexperiencedesign #experiencialdesign #placemaking #architecture #design #realestate #community

This article explores concepts I researched within my Senior Thesis at Western Michigan University. Design has SO much impact! To view my work, check out the link below: https://lnkd.in/gzpAiNDR

I recently stumbled upon this - Airports of the Future Redefining Travel and Shopping! 🛍️🌍✈️ We've been discussing how airports have evolved into shopping centers rather than just infrastructure. But what's on the horizon takes this concept to a whole new level. The upcoming terminal at Portland International Airport (PDX), set to be completed in 2025, is a testament to innovation and sustainability. It's not just a travel hub; it's an experience that rivals your favorite shopping centers. This $1.5 billion project features a stunning timber roof made from regionally sourced wood, seamlessly blending with Oregon's lush surroundings. And the skylights, inspired by nature, add a touch of elegance. Here are some key facts: - This terminal is the flagship project of a $1.5 billion plan, the largest among the Port of Portland's capital improvements. - The captivating timber roof is crafted from sustainably sourced regional wood. - The design pays homage to Oregon's natural beauty. What's truly remarkable is that this game-changer is set to be completed in 2025, offering a glimpse into the future of airport design and sustainability. Airports are no longer just transit points; they're evolving into immersive experiences that rival the allure of shopping centers. Get ready for a journey that combines travel and shopping, creating an experience that you won't want to miss! Stay tuned for more updates because the airports of the future are about to redefine our travel experiences. 🌟✈️ #AirportInnovation #Sustainability #Aviation #TravelExperiences Image: courtesy Port of Portland

New JFK Airport Redevelopment: Addressing Challenges and Enhancing Professionalism As John F. Kennedy International Airport (JFK) undergoes a significant redevelopment phase, the transportation industry faces new challenges, particularly in efficiently picking up passengers while maintaining professionalism and punctuality. JFK, one of the busiest airports globally, serves as a vital gateway to New York City and beyond. The ongoing redevelopment aims to modernize infrastructure, enhance passenger experience, and streamline operations. However, amidst these improvements, the challenge of effectively picking up passengers remains critical. For business development managers and chauffeur services like ours at Gotham Ride, professionalism and on-time service are non-negotiable. Navigating through construction zones, revised traffic patterns, and updated terminal layouts demands meticulous planning and adaptability. Our team is committed to ensuring seamless arrivals and departures, adhering to strict schedules to meet the needs of our esteemed clientele. The redevelopment project underscores the importance of professionalism in every interaction. From the moment clients step off their flights, they expect a smooth transition to their awaiting transportation. Our chauffeurs are trained to provide a welcoming and professional experience, reflecting our commitment to excellence amidst the evolving landscape of JFK. Punctuality is another cornerstone of our service. In the dynamic environment of JFK’s redevelopment, maintaining on-time performance requires not only skillful navigation but also proactive communication and real-time updates. We leverage advanced technology and local expertise to anticipate challenges and minimize delays, ensuring our clients reach their destinations promptly and safely. As JFK continues its transformation, business development managers must stay ahead of these changes, embracing opportunities to enhance service delivery while upholding the highest standards of professionalism and punctuality. Our dedication to meeting these challenges head-on defines our commitment to excellence in luxury transportation, ensuring that every journey through JFK is a seamless and memorable experience for our clients.

CONSTRUCTION & ARCHITECTURE: SEA Milan Airports to construct smart district with large green spaces Milan airports management company SEA and construction company COSTIM have revealed plans to transform the area adjacent to Italy’s Milan #Linate Airport into a smart district called #LinateAirportDistrict (LAD) with large green spaces and new buildings. The area will be open to passengers and locals. The aim of this project is to regenerate a previously restricted service area and transform it into a publicly accessible space with direct access to the Idroscalo artificial lake via the new M4 line that reaches Linate. “With this project, we are completing the restyling of Linate,” said Armando Brunini, CEO of SEA Milan Airports. “After the new layout of the terminal and the new technologies we have invested in – the latest of which is Face Boarding, to make boarding procedures faster and more practical – the Linate Airport District completes the services offered by the airport.” “Costim is committed to the regeneration, development and management of an area with spaces that encourage sharing and socialization between passengers and the surrounding community,” said Davide Albertini Petroni, CEO of Costim.  Find out more details and watch a video here: https://lnkd.in/eFt5gNyd #Aviation #Airlines #Airports #Passengers #Transportation #Technology #AviationIndustry #AirportDesign #Travel #Technology #PTExpoConf

Credit to Grimshaw Undated JFK International Airport Master Plan – Projects – GRIMSHAW https://lnkd.in/g4_pPean Video Credit to https://lnkd.in/gBZRXQVe The JFK International Airport Master Plan to redevelop the airport into a world-class 21st century airport is being led by Grimshaw and Mott MacDonald. The revitalization plan will result in new terminal complexes on both the south and north sides of the airport. 1). To the south, Terminals 1 and 2 will be replaced with a new 2.7-million-square-feet terminal served by 23 international gates. 2). On the north side, a new 1.2-million-square-feet terminal will connect to the existing Terminal 5 and offer 12 international gates, each able to serve larger wide-body aircrafts. 3). Other expansion projects include a 16-gate expansion for Terminal 4 and a 3-gate expansion at Terminal 8. 4). The plan also includes a centralized ground transportation center that incorporates a new commercial development at the heart of the airport. 5). The entire road network serving the terminals have been redesigned, allowing easier access to the terminals and accommodating increased capacity for curbside requirements. Highway improvements are also planned to ease bottlenecks and reduce travel time from midtown Manhattan and provide an enhanced experience along the journey to the airport. 6). Signage strategy for the entire airport is being re-designed as well, by integrating smart solutions that facilitate intuitive wayfinding through all the terminals and various modes of transport. 7). Other key aspects of the masterplan include landscape design, Airtrain customer experience, and redefining every aspect of passenger journey.