Sales Confidence’s Post

As we look ahead to 2024, it is concerning to see that many leaders still confuse customer support with customer success. Furthermore, the market is shifting and customer success is being repurposed as Account Managers. 🥸 As customer success leaders, we must remember to bring along our internal customers and not solely focus on those who have bought our product. Here is a helpful chart for reference. 🤓 How are you turning your company into champions of customer success? #customersuccess #leadership #2024outlook

SANDLER RULE 51:The best time to deal with a customer's complaint is before they make one. Download your free chapter: https://hubs.la/Q02c95yL0 Get proactive with common customer complaints and objections by identifying them beforehand, then addressing them early in your sales process. Doing this saves valuable company time and resources, boosts your credibility, and even shortens your sales cycle. Learn from the 52 Sandler Rules in "How to Sell to the Modern Buyer" by CEO Dave Mattson. #salessuccess #leadership #coaching #HowToSucceed

2024 - Roll the clocks back to zero - Everyone at the starting line... Who would you recommend following in 2024 to become a more dynamic, servant leader in sales (tag them below)? Continuous learning is the key to staying ahead, adapting, and thriving in the ever-evolving world of sales, especially in Saas. This year, I'm focusing on learning and growing in both my personal and professional spheres. Share your top recommendations on who to follow this year in the comments below #sales #leadership #continuouslearning

Customer feedback is an essential part of a thriving business. Not only does it help leaders better understand what is working well within the organization, it also serves to reveal what changes need to be made in order to continually attract and retain customers long term. Read Rocky's newsletter: 12 Common Mistakes To Avoid When Seeking Customer Feedback. https://lnkd.in/ejj9cfcH #thirvingbusiness #customerfeedback #feedback #attractcustomers #keepyourcustomers #betterleaders #leadership #mentor #guidance #businessgrowth #leadershipadvice #leadershipcounsel #newsletter

As a sales professional, I learned that understanding and talking what matters most to the prospect is crucial. But what about when you become a sales team lead? How can you ensure that you're discussing the right topics with your team during 1-on-1 meetings? This white paper really helped me to have a structured meetings. Try to make it as hygiene meetings at least every 3-6 months. #sales #leadership

Here's the secret to #sales success...having a documented sales process outlined in a sales playbook! Outcomes Include:     ✓ Improved Sales Performance ✓ Consistent Sales Process ✓ Faster Onboarding ✓ Enhanced Understanding of Your Customer ✓ Better Communication ✓ Scalability ✓ Increased Win Rates   I happen to have created one and would love to show you how you can benefit from a custom sales playbook! Book a time for a demo and discussion! Link in comments.   #salesplaybook #salesprocess #leadership #salesmanagement    

Customer feedback is an essential part of a thriving business. Not only does it help leaders better understand what is working well within the organization, it also serves to reveal what changes need to be made in order to continually attract and retain customers long term. Read Rocky's newsletter: 12 Common Mistakes To Avoid When Seeking Customer Feedback. https://lnkd.in/ejj9cfcH #thirvingbusiness #customerfeedback #feedback #attractcustomers #keepyourcustomers #betterleaders #leadership #mentor #guidance #businessgrowth #leadershipadvice #leadershipcounsel #newsletter

Customer feedback is an essential part of a thriving business. Not only does it help leaders better understand what is working well within the organization, it also serves to reveal what changes need to be made in order to continually attract and retain customers long term. Read Rocky's newsletter: 12 Common Mistakes To Avoid When Seeking Customer Feedback. https://lnkd.in/ejj9cfcH #thirvingbusiness #customerfeedback #feedback #attractcustomers #keepyourcustomers #betterleaders #leadership #mentor #guidance #businessgrowth #leadershipadvice #leadershipcounsel #newsletter

Updating your knowledge is important to stay relevant and needed! Helps in giving your best! #learninganddevelopment #learning #leadership #growth #business #sales #management