Salesforce’s Post

The two main questions I receive on a weekly (if not daily) basis about AI and LLM's at Salesforce are about: 1. Data privacy, and 🔏 2. Accuracy 🎯 🤝 Trust is at the core of all things we do at Salesforce, so you know your company's and your customer's data is always safe and secure. Then Salesforce uses Grounding based on the safe and secure Trust Layer. Grounding in AI involves embedding your specific data into AI prompts to improve context specific to your company and customers, while ensuring accuracies. By integrating structured and unstructured data, AI outputs become more relevant and personalized. This technique, essential for organizations of all sizes, ensures data privacy through secure environments and tools like vector databases and retrieval augmented generation (RAG). For instance, a grounded AI prompt can craft tailored emails using CRM data, enhancing customer engagement. Grounded AI prompts will also answer your questions in Slack AI based solely on your company's open and shared documents, and will not be influenced by outside data sources. The difference? It never leaves the safe and secure Trust Layer of your closed environment, whether CRM, Slack AI, or any other areas of the Salesforce ecosystem. Harness the power of grounding to elevate your interactions, whether AI or purely 100% human! ☁ Explore more on AI Grounding here: https://lnkd.in/gHi8vDgw 🚀

Grounding helps generate more accurate and personalized AI outputs !!

#AI is the best thing to have happened to modern businesses. Customer data processing and personalized #support is the best deals of AI. #CustomerSupport #CRMAutomation #aiautomation

AI handling 90% of customer service tasks—is this the end of human support roles? Eoghan McCabe discusses how companies are leveraging AI

🚀 Supercharge Your AI with Simple Fine-Tuning Techniques! 🚀 In my latest article, I break down how to make your AI smarter and faster by using straightforward methods like BitFit, LoRA, and Selective Fine-Tuning. Whether it’s giving your AI more specialized knowledge or keeping it up-to-date with real-time data, these techniques can help you get the most out of your AI tools like BakeBot. Learn how to optimize performance, speed up responses, and ensure your AI stays relevant. Check out the full story to see how these methods can transform your AI's capabilities! #AI #MachineLearning #ArtificialIntelligence #DataScience #TechInnovation

🔍 AI Tip: Start Small, Think Big When introducing AI into your business, start with manageable tasks like automating customer service or data processing. As you see the benefits, you can scale up and tackle more complex challenges. Need advice on where to begin? Let’s connect and talk AI strategies. #AITips #BusinessGrowth #SmartAutomation #AIForBusiness

🔧 First, identify the common questions your customers ask. Next, train your AI on these topics to ensure fast, accurate responses. 🤖 Lastly, keep your human team in the loop for complex issues. Boom! You're on your way to smarter customer service. Ready to level up your email game with AI? Supercharge Your Email Management with AI at https://emailtree.ai #AI #CustomerService #EmailAutomation #EmailTree

AI is shaking up even traditional industries like dry cleaning. From smart sorting to better cleaning methods, AI replaces manual tasks and makes businesses more competitive. Embrace AI, don't fear it, to see how it can transform your business. #software #darkpos #enlitepos #ai #drycleaningbusiness #drycleaningsoftware

Do you want to match customer service operations with rising customer expectations, without increasing workload for your agents? 🚀   Generative AI supercharges your Customer Service: ✅ Fast ✅ Personal  ✅ Accurate     Discover more about the power of Generative AI in our blog https://lnkd.in/gNPsrB_i #generativeai #customerservice #retail #supercharge #engagamentplatform

✅ Here's everything you need to know about a customer service scorecard, including how to embrace AI and automation in the process: https://zdsk.co/3XHs7Zo