Zendesk

🔓 Secure your spot at #ZendeskRelate 2025: https://zdsk.co/46MFsSQ 💡 Join us in Las Vegas March 25-27, 2025 to learn from the world’s top CX trendsetters, hear emerging trends from AI and CX visionaries, and network with the best of the best CX leaders. Register now.

💡 Explore the impact of AI on customer service through 59 insightful statistics, revealing the significant advantages AI brings to businesses, customers, agents, and administrators alike: https://zdsk.co/3SYYZto

🧖🏼♀️ How OneSkin increased customer retention with data-driven CX from Zendesk: https://zdsk.co/3At1e1B 🧪 With Zendesk, the biotech skincare startup found the flexibility and data visibility it needed to scale customer service and allowed agents to communicate with customers in a healthier, more efficient way with customizable, omnichannel support.

Lately I’ve been reading a lot about hyper-personalization and AI customer experience, something we’re evolving day in and out with Zendesk AI. A recent CMSWire article caught my attention, alluding to the retail industry leading the charge on personalized AI experiences and I couldn’t agree more. Many retailers have nailed tailoring interactions to individual customer needs, because in such a competitive marketplace they need their customers to feel seen, heard, and understood to retain them.  And retailers aren’t just focusing on personalization with AI, but efficiency and customer satisfaction as well. A great example of this is one of our global retail customers, Next, who has found Zendesk AI has allowed their customer representatives to focus less on simpler tickets and more on complex issues. This has led to a 15% decrease in average handling time and the ability to roll out AI tools at scale across the 127 different countries they operate in. As Head of Customer Contact Experience Technology Raz Razaq says, “The driver [for adoption] was to maintain our high-level service, especially as we’re growing organically.” For retailers operating at scale, AI can be a well-managed solution to fully transform the CX experience, from personalization to self-service to omni-channel support. I love great stories like the one from NEXT, the kind that really show the practical application and far-reaching potential of AI in the industry. Learn more: https://lnkd.in/gZxc6Aip #CX #CustomerStory

💡 Solve for organizational barriers to AI adoption and get strategies for building customer trust at this upcoming webinar from CCW and Zendesk: https://zdsk.co/3YSb33w

🤩 Customer satisfaction measures how happy your customers are with your products or services. For many businesses, it's the key to success — and the reason some fail: https://zdsk.co/3AB0PtX

Data security is crucial for government services. Indigov's Alexander Kouts explains the importance of Zendesk's FedRAMP authorization and how the authorization protects constituent data: https://zdsk.co/4dEBkXH

👀 Ready to embrace AI in customer experience? Join Zendesk and CCW for a deep dive into overcoming AI adoption obstacles and building customer trust: https://zdsk.co/3M56qLR

🛫 Going is reaching new heights with Zendesk: https://zdsk.co/4dkvvhV 💸 The flight service that connects travelers to cheap airfare chose Zendesk to help consolidate different sources of information and channels in an efficient, cost-effective way. ✅ The result included cost savings, improved SLAs, self-service deflection, and employee satisfaction. But that's not all: Introducing AI and automations will be the next step on the company’s CX journey.

In today’s fast-paced digital world, some of the most frustrating experiences we all encounter unfortunately are with customer service teams. You know the scenario: you're struggling to resolve an issue, but you're lost in a maze of irrelevant automated recordings and endless menu options. It’s not just an inconvenience — it’s a breakdown in human connection. It’s an issue that's at the forefront of every CX leader’s mind, and even the Biden Administration announced this week a government-wide effort to crack down on these poor customer experiences. https://lnkd.in/gexWTFGV Here’s my take: With all the hype around AI, it’s easy to forget that no matter what industry you’re in, every interaction is ultimately in service to humans. This focus on human interaction is even more important as we advance toward a world where 100% of customer interactions will involve AI in some form, and 80% of all inquiries will be resolved without the help of a human agent. It’s a massive amount of change in a very short period, but when done right, AI can help create connections that actually are more personal and relevant. Zendesk believes AI shouldn’t be something you tack on like a sidekick and constantly prompt for answers. The magic happens when you have AI that is purpose-built to enhance human connection sitting at the core of your system; continually learning and improving over time, resolving more issues through automation, enhancing the productivity of agents, and enabling you to assess and fix issues with confidence. It all adds up to exceptional service that’s more accurate, personalized, and empathetic for every human on the other end. As our Head of AI, Cristina Fonseca, points out “AI agents are not just altering the customer service landscape; they’re elevating the human role within it. What we’re seeing is customer service professionals transitioning from routine task handlers to expert problem solvers and relationship builders. With AI handling the basics, teams can focus on complex issues, deliver personalized service, and drive customer loyalty.” While automation and artificial intelligence have their place, they should never replace the fundamental human interactions that build trust and resolve issues efficiently. It’s crucial that as we advance technologically, we don’t lose sight of the human element that makes our services truly valuable. Let's continue pushing for progress and backing initiatives that prioritize human-centered experiences. Ultimately, the end customer is always human, so keeping the focus on them makes the difference. #customerservice #CX #AI