Sally Beauty’s Post

𝐓𝐡𝐞 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐨𝐟 𝐚 𝐜𝐥𝐢𝐜𝐤 & 𝐜𝐨𝐥𝐥𝐞𝐜𝐭 𝐂𝐡𝐫𝐢𝐬𝐭𝐦𝐚𝐬 As we approach the bustling Christmas shopping season, 'Click and Collect' (or 'Buy Online, Pick Up in Store') is once again emerging as a favored omnichannel fulfillment strategy. In the wake of the Covid-19 pandemic, this model has become a staple in the operations of most retailers. The advantages for consumers are unmistakable. This approach ensures the availability of products in-store, circumvents the typically slower shipping times during the holiday rush, and enables shoppers to orchestrate efficient shopping expeditions from home, planning a series of in-store pickups. Imagine the convenience of an app optimizing these pickup routes - a modern solution to the age-old Traveling Salesman Problem. But let's not get sidetracked. However, the holiday season brings its own set of challenges, particularly with the surge in Click & Collect demand. This often results in inadequate storage space for pickup items. A case in point is a toy store I visited in Paris, where orders overflowed onto the shop floor, cluttering the store and complicating order processing. This not only burdens the already busy staff but also presents a less-than-ideal appearance to customers. It may even result in customers seeing that very same desirable item that is out of stock for in-store purchasing, right there in a pickup bag below. Moreover, privacy concerns arise when customer details are visibly attached to orders, as I witnessed. So, what are the solutions? Retailers might consider reorganizing their stores temporarily, allocating space from slower-moving products for Click and Collect storage. Implementing tighter pickup windows could be another strategy. When integrating Click and Collect with ship-to-store options, increasing store replenishment frequency is a potential, albeit cost-increasing, solution. I've observed innovative approaches as well. In Rotterdam, my local butcher utilizes a climate-controlled trailer and a dedicated pickup counter during busy periods. I’m eager to learn about your Click and Collect experiences and the inventive solutions retailers have implemented. Please share your stories! #omnichannelretail #fulfillment #privacy #RobertOnRetail

The grocery store during the holidays can be a chaotic (and busy) experience, which is why 62% of shoppers surveyed by Grocery Doppio intend to do even more pickup orders over the holidays than they normally do! (PYMNTS): https://bit.ly/3spuGCd To prepare for this influx of #OnlineGrocery orders, 74% of grocers are preparing to expand their delivery and pickup options. With Phononic's solutions, grocers can look beyond the holidays and improve customer experience by reducing curbside delivery timing by over 70% year-round!

This week: Here’s What Consumers Want From Stores Almost three-quarters of consumers agree that how they shop in stores has changed significantly in the past three years, according to a new survey from Jumpmind and RSR Research. Seventy percent of consumers like how retailers blend the online and store experiences together. Sixty-one percent of surveyed retailers see accepting returns of online orders as a high value opportunity to upsell or cross-sell additional merchandise. 🔹 Target Partners With Shopify to Expand its Online Marketplace 🔹 Uber Freight, Aurora Launch Autonomous Program for Carriers 🔹 How Direct-Store Delivery Enhances Customer Experiences 🔹 Direct-Store Delivery Trends to Watch 🔹 How to Unify the Online and In-Store Shopping Experience Find the summaries and full stories for the weekly newsletter on our website. #retail #ecommerce #consumers #freight #autonomousvehicles #delivery

Learn why Walmart has been named one of Fast Company's Most Innovative Companies in Retail for 2024. With a strong focus on customers, Walmart has continued to innovate and improve the shopping experience for its customers. Check out the link to learn more! #walmart #innovation #customerfocus

A big year of change in 2024! What's holding your brand back from keeping up with innovation? The retail and grocery shopping experience will radically improve over the next few months. Stay tuned to Retail 4.0 for the latest trends and technology. #retailfour #retail4 #mainstreetfour #retailinnovation #mainstreetretail https://lnkd.in/gBuxZ75Z

E-commerce has become part of our “new normal.” But that doesn’t mean shoppers aren’t eager to step into the store for a high-quality, in-person shopping experience. By integrating smart fulfillment strategies into an industry, whether it’s drugstores, grocery, or general retail, retailers can meet the needs of their customers in a new, exciting way that provides a seamless experience for all. As we move forward in the post-pandemic era, it will be the responsibility of retailers to embrace these exciting new possibilities, therefore solidifying their staying power. https://lnkd.in/epX76Ygx #retaildesign #retailtrends #retailtechnology #thinkunique #wearegeneris #generiscollective

🍞🌐 Explore the digital grocery revolution with this comprehensive article. Get ready for a new era in grocery shopping! #OnlineShopping #GroceryRevolution

Milk Bar had one huge goal for 2023—to make their online storefront profitable. However, their Klaviyo, Attentive, and Yotpo stack wasn't billing or user-friendly enough to make that possible. SVP, Omnichannel at Milk Bar Greg Dalby mentions, "It's not just about the cost. It's the fact that Sendlane has a billing model that's more aligned with driving a successful eCommerce business and retention program. The bottom line is Sendlane's billing structure makes sense for our goals." Since switching to Sendlane, Milk Bar has hit their retention and revenue goals. And what's even sweeter: 🍪 Email & SMS attributed revenue surged 27% w/in first 3 mo. 🍪 SMS fuels sales, with CTR at 12.3% 🍪 Email & SMS are now working in sync to power a highly effective retention strategy Read their full story: https://lnkd.in/g4BqCrmS

𝗗𝗼𝗼𝗿𝗗𝗮𝘀𝗵 𝗮𝗻𝗱 𝗜𝗻𝘀𝘁𝗮𝗰𝗮𝗿𝘁 𝗮𝗿𝗲 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝘁𝗵𝗲 𝗚𝗿𝗼𝗰𝗲𝗿𝘆 𝗦𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲. The evolving grocery shopping landscape is being shaped by innovative strategies from on-demand delivery aggregators like DoorDash and Instacart, as they seek to capture a larger share of consumers' grocery spending. 💡 Insights from the article 𝘿𝙤𝙤𝙧𝘿𝙖𝙨𝙝'𝙨 𝙎𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙘 𝙋𝙖𝙧𝙩𝙣𝙚𝙧𝙨𝙝𝙞𝙥𝙨 DoorDash is leveraging rewards collaborations to drive grocery purchases, particularly through its expanded partnership with Chase. By offering Chase cardholders discounts on grocery and convenience orders, DoorDash aims to position itself as the preferred eGrocery platform for these consumers. This strategy incentivizes grocery shopping through DoorDash and strengthens its foothold in non-restaurant verticals. 𝙄𝙣𝙨𝙩𝙖𝙘𝙖𝙧𝙩'𝙨 𝙄𝙣-𝙎𝙩𝙤𝙧𝙚 𝙄𝙣𝙣𝙤𝙫𝙖𝙩𝙞𝙤𝙣 Instacart is enhancing its role in the grocery shopping journey by expanding its presence in physical stores. The introduction of AI-powered smart carts, such as those being tested with Aldi South Group in Europe, exemplifies this effort. These carts offer personalized shopping experiences by integrating with loyalty programs and providing targeted recommendations, bridging the gap between digital and physical shopping. 𝙏𝙝𝙚 𝙊𝙢𝙣𝙞𝙘𝙝𝙖𝙣𝙣𝙚𝙡 𝘼𝙥𝙥𝙧𝙤𝙖𝙘𝙝 Both companies are responding to the growing consumer trend of blending online and in-store shopping experiences. Data shows that many grocery shoppers utilize both channels, highlighting the importance of an omnichannel strategy. Retailers must adapt to these preferences by offering seamless and connected shopping experiences across platforms. 𝘾𝙤𝙢𝙥𝙚𝙩𝙞𝙩𝙞𝙫𝙚 𝙇𝙖𝙣𝙙𝙨𝙘𝙖𝙥𝙚 Other players, like Uber Eats and Grubhub, are also expanding their grocery offerings, intensifying competition in the eGrocery space. As these companies enhance their services, consumers benefit from increased convenience and choice. 𝘾𝙤𝙣𝙨𝙪𝙢𝙚𝙧 𝙋𝙧𝙚𝙛𝙚𝙧𝙚𝙣𝙘𝙚𝙨 Despite the rise of delivery services, many consumers still prefer direct ordering channels from grocers. This preference underscores the need for retailers to optimize their digital platforms and enhance customer engagement. #GroceryShopping #Ecommerce #Innovation #Omnichannel #ConsumerTrends #DoorDash #Instacart #RetailStrategy

🛍️ Exciting Read Alert: Explore the Future of Shopping with Chris Walton in Forbes! 🚀 Curious about where retail is heading? Look no further than the present! Chris Walton's latest Forbes article, "5 Real-Life Examples That Show Where The Future Of Shopping Is Headed," offers a unique perspective grounded in reality, not just buzzwords. Here's a glimpse of what it covers: 1️⃣ Inspiration: Discover how Walmart is revolutionizing shoppable commerce with its scripted series "Add to Heart" across platforms like TikTok and YouTube. It's all about owning and creating content to engage consumers. 2️⃣ Convenience: Imagine frictionless retail experiences, like Amazon's Just Walk Out Technology, where you can grab what you want and simply walk out. Watch the video to see it in action! 3️⃣ Immediate Gratification: Learn how curbside pickup became a game-changer during the pandemic, with Target innovating at lightning speed. Hot Starbucks coffee delivered to your car, anyone? 4️⃣ Taction: Best Buy takes virtual stores and service to a new level. Customers can connect with Best Buy employees in a virtual store, gaining confidence and insight through video conferencing. 5️⃣ Experience: Explore Schnuck Markets, Inc., the innovative grocer shaping the smart grocery store of the future. From robots to electronic shelf labels, they're redefining the shopping experience. Digital innovation is the common thread tying these trends together, and it's reshaping the retail landscape. As we move towards this exciting future, one question remains: How well do we truly understand why stores exist? Dive into the article on Forbes and find out: https://lnkd.in/gCiiiNmY #2024predictions #2024trends #retail #retailing #grocery #conveniencestores #cpg #branding #advertisingandmarketing #onlineshopping #shoppingandtheretailindustry #supplychainmanagement #fashionretail #luxuryretail #beauty