#satyavachan - 2nd post / 2024 Came across a very witty post from Steffen Roehn on the Glassdoor Best Places to Work for 2024 list today and got curious to read up more. While browsing the list of companies in the 2024 edition, I came across this section titled "Top CEOs 2021 list" - essentially a list based on Approval Rates for the CEO from the current and past employees of an org. The Top 15 names have 96% or higher approval rates!!! The list has 2 Indian-origin CEOs - Satya Nadella & Shantanu Narayen (a moment of pride for me and am sure many other Indians). However, one name that took me back to a case study I read during my MBA days (now that's 2.5 decades ago!) was that of Gary Kelly of #southwestairlines. Gary enjoys an enviable 98% approval rate and has co-created the iconic culture at Southwest that many airline companies have tried mimicking but have not been successful. Did some more research and came across this very powerful para from an online post from 2012 - **Many industry observers doubted Southwest’s culture could survive without Kelleher at the helm, but it has fared well under the lower-key leadership of CEO Gary Kelly. “Our people are our single greatest strength and most enduring long-term competitive advantage,” Kelly says. “All of our people do know what is right, and they feel empowered to act on it. That hasn’t changed.”** Here's a short yet fascinating video (2.5 mins) where Southwest's Founder and Chairman Emeritus Herb Kelleher and Gary Kelly talk about Southwest, the future, and thoughts on Leadership. This is a 2014 video but still very very relevant for most - https://lnkd.in/dbjrEpWG Key messages - 1) On change management - if things change faster outside your company than they change inside your company, you have something to worry about. "What we are talking about here is your future. If you don't change, you don't have One!" 2) On Culture - "Even if we wanted our employees to stop serving our customers, I just don't think they can do that. It's in their hearts" ❤️ 3) On Leadership - "it means a number of things but mostly to me it means just caring about our people" Thanks Steffen Roehn for the post...I learnt (rehashed rather) something new today. BTW, congrats to you & team Bain & Company for topping the chart :) #customerisking #employeefirst #culture #leadershiplegacy
Satyadeep Mishra’s Post
More Relevant Posts
-
🔄 Ever found yourself tangled in the mesh of roles within your family business or a venture you co-founded? You're not alone. The clearer the roles, responsibilities, and authority are defined, the smoother the operation. Drawing on a straightforward comparison: consider how an airline operates. Every role, from the captain to the gate agents and baggage handlers, is clearly defined. Everyone knows precisely what they are responsible for, reducing overlaps and ensuring efficiency. 🛫 Recently, while at an airport, the synchronization amidst the bustling environment reminded me of the importance of clarity in business operations, especially in spaces where personal and professional lines often blur. Here’s a thought 💡 ➡️ Why not take a page out of the airline industry's playbook? Define roles and authority diligently in your business. Doing so can not only streamline operations but also preserve and enhance relationships within the team. Imagine the impact it could have: a family or joint business running as seamlessly as a pleasant and on-time flight. It's worth a shot! 🤔 Have you experienced challenges due to unclear roles in your business? How did you address them? #BusinessManagement #FamilyBusiness #Leadership #OperationalEfficiency #RoleClarity
To view or add a comment, sign in
-
-
Faith-driven FAMILY & CO-OWNER business advisor: identify constraints and strategy development for health, wealth, & transition | Sr. Executive of 38 years | Loves family, learning, collaboration & mentoring
Ever found yourself tangled in the mesh of roles within your family business or a venture you co-founded? You're not alone. The clearer the roles, responsibilities, and authority are defined, the smoother the operation. Drawing on a straightforward comparison: consider how an airline operates. Every role, from the captain to the gate agents and baggage handlers, is clearly defined. Everyone knows precisely what they are responsible for, reducing overlaps and ensuring efficiency. 🛫 Recently, while at an airport, the synchronization amidst the bustling environment reminded me of the importance of clarity in business operations, especially in spaces where personal and professional lines often blur. Here’s a thought. Why not take a page out of the airline industry's playbook? Define roles and authority diligently in your business. Doing so can not only streamline operations but also preserve and enhance relationships within the team. Imagine the impact it could have: a family or joint business running as seamlessly as a pleasant and on-time flight. It's worth a shot! Have you experienced challenges due to unclear roles in your business? How did you address them? #BusinessManagement #FamilyBusiness #Leadership #OperationalEfficiency #RoleClarity
To view or add a comment, sign in
-
-
Ever found yourself tangled in the mesh of roles within your family business or a venture you co-founded? You're not alone. The clearer the roles, responsibilities, and authority are defined, the smoother the operation. Drawing on a straightforward comparison: consider how an airline operates. Every role, from the captain to the gate agents and baggage handlers, is clearly defined. Everyone knows precisely what they are responsible for, reducing overlaps and ensuring efficiency. 🛫 Recently, while at an airport, the synchronization amidst the bustling environment reminded me of the importance of clarity in business operations, especially in spaces where personal and professional lines often blur. Here’s a thought. Why not take a page out of the airline industry's playbook? Define roles and authority diligently in your business. Doing so can not only streamline operations but also preserve and enhance relationships within the team. Imagine the impact it could have: a family or joint business running as seamlessly as a pleasant and on-time flight. It's worth a shot! Have you experienced challenges due to unclear roles in your business? How did you address them? #BusinessManagement #FamilyBusiness #Leadership #OperationalEfficiency #RoleClarity
To view or add a comment, sign in
-
-
🔹Founder | CPO | Keynote Speaker | Brand Architect + F500 Strategist | Futurist | '23 Woman of Influence | Author + UNICORN Leader™ | Workplace Empathy Consultant | Revenue Scaler🔸
✈ 🏈 Innovation in Action: American Airlines' Super Bowl Strategy American Airlines just pulled off an innovative move for the Super Bowl, changing flight numbers to match the jersey number / album title of stars like Travis Kelce and Taylor Swift. It’s a simple yet brilliant way to stay relevant and connected to current events. Why is this exciting? It’s a perfect example of how being creative and adaptable can make a big impact. In my work, helping organizations become more innovative and relevant, this is precisely the kind of thinking we strive to inspire. It’s about understanding your audience and what’s happening in the world, and then acting on it in a way that resonates. This approach by American Airlines demonstrates the power of quick, creative thinking. In a world where trends shift rapidly, their ability to connect with the excitement of a major event like the Super Bowl shows the value of staying agile and responsive. I help businesses tap into this kind of innovative thinking. It's about more than just clever marketing; it's about creating experiences that align with your audience's interests and the current cultural landscape. American Airlines' move is a great example of how to blend current events with business in a memorable way. If your organization is looking to stay ahead of the curve and make meaningful connections with your audience, let’s talk about how we can apply these principles to your strategy. Lighthouse Leadership Consultants #Innovation #BusinessStrategy #SuperBowl #americanairlines #taylorswift
To view or add a comment, sign in
-
-
Stay or go after a takeover: Amex & CWT I've been there.. Company takeovers can be stressful, leaving you to decide whether to stay or explore new opportunities. Here's a framework to navigate this: -Research the new company. Culture fit? Leadership style? Speak to your network. -Evaluate options. Weigh pros & cons of staying vs. leaving. Have someone else challenge your assumptions. -Make a decision that aligns with you. Never mind what others think, it's your decision. There's no one-size-fits-all answer. By following this framework, you can approach this decision with more clarity and confidence. #careerdecision #careerdevelopment #careercoaching
To view or add a comment, sign in
-
Lately, I've been reflecting on what drives teams to achieve extraordinary accomplishments. Yesterday's Southwest Airlines announcement highlighted the importance of inclusion through communication in leadership. Prioritizing employees, shareholders, and customers over the media is crucial for success. Our team has embraced intentional inclusion through communication as we have evolved. Disagreement is natural, but involving key stakeholders in discussions is vital. Southwest's recent announcement only emphasizes the value of inclusion through communication. #inclusionthroughcommunication
To view or add a comment, sign in
-
-
We need empathetic leaders. Here’s a few tips on how to raise your empathy quotient.
Keynote Speaker: Emotional Intelligence & Leadership | Team-Building Workshops for Fortune 1000's | Executive Coach | Event Emcee & Interviewer | Author of 3 top-selling emotional intelligence books in the 🌍
Empathy builds relationships, creates new opportunities to collaborate and helps you lead with greater passion, purpose and love. When you genuinely care for others, they know it. This is why empathy is a vital leadership skill. Few leaders understood and exemplified this better than the late Herb Kelleher, founder and CEO of Southwest Airlines. He once said, “The business of business is people.” When you begin each day, think about one way you can help someone. Be willing to listen. Think about how you feel when someone applauds or congratulates you after you complete a deliverable, win a new deal or finish a project. Deep down, we yearn for validation. It feels good! To form deep connections, show you care about your people — beyond a shared objective. Southwest Airlines was founded on the premise they could “democratize the skies." Sure, their low prices and “point to service” model helped. But it was the culture Kelleher engendered and wove into the fabric of their values, mission, purpose, and vision that contributed to their success. There’s a reason Southwest’s NYSE ticker symbol is “LUV.” Their fearless leader led from the heart—with a warrior spirit, love and empathy. He built relationships that endured. How will you use empathy today? Graphic courtesy of Georgian College with link in comments. #empathy #emotionalintelligence #leadership #infographics #culture #personaldevelopment
To view or add a comment, sign in
-
-
we always need to revisit our way and think about it
G450 Captain with +10,000 Hrs. | Type Ratings: EMB190, B767, A320 | Founder of First Class Leaders | Empowering pilots to connect, network, and grow together | Join our Pilot Leadership Network 👇
In 2022, I made the decision to step down after a decade as an Airline Captain. Many struggle to grasp my choice to leave the comfortable and lucrative role behind. What led to this significant change? Here are the key reasons: 1. Lack of mentorship: The lack of mentorship had a profound impact on my career path. Proper guidance could have steered me towards a more hands-on role like corporate flying. It took me 10 years in the airlines to realize that this path wasn't for me. 2. The environment: The corporate politics and limited impact within a large organization left me frustrated. Ultimately, I recognized the influence of my environment on my growth and knew a change was necessary. 3. My self-worth: Upon reflection, I discovered that my value went beyond my role as a captain. It lay in my skills and personal qualities, not just in the title I held. These insights drove me to transition from the world of airlines and unions to becoming the CEO of First Class Leaders a company focused on helping pilots understand how their worth extends well beyond the boundaries of the flight deck. I'm not saying that airlines are not great places to work. What I am saying is that the airlines did not align with my values or my goals. Learn who you want to be and what you value. Then find the environment that aligns with those values so that you can thrive! If you are committed to personal and professional growth, then I encourage you to check out our Pilot Leadership Network. Surround yourself with other pilots committed to the shared goal of unlocking their full potential as humans and as leaders! Join us today: https://lnkd.in/euDtPc_d #aviationtraining, #aviationsafety, #leadershipskills, #aviation, #pilot, #pilots, #airlinepilot, #captain, #aviationsafety, #leadership, #firstclassleaders
To view or add a comment, sign in
-
-
Wow. thanks for sharing your story. I can relate to the self worth aspect
G450 Captain with +10,000 Hrs. | Type Ratings: EMB190, B767, A320 | Founder of First Class Leaders | Empowering pilots to connect, network, and grow together | Join our Pilot Leadership Network 👇
In 2022, I made the decision to step down after a decade as an Airline Captain. Many struggle to grasp my choice to leave the comfortable and lucrative role behind. What led to this significant change? Here are the key reasons: 1. Lack of mentorship: The lack of mentorship had a profound impact on my career path. Proper guidance could have steered me towards a more hands-on role like corporate flying. It took me 10 years in the airlines to realize that this path wasn't for me. 2. The environment: The corporate politics and limited impact within a large organization left me frustrated. Ultimately, I recognized the influence of my environment on my growth and knew a change was necessary. 3. My self-worth: Upon reflection, I discovered that my value went beyond my role as a captain. It lay in my skills and personal qualities, not just in the title I held. These insights drove me to transition from the world of airlines and unions to becoming the CEO of First Class Leaders a company focused on helping pilots understand how their worth extends well beyond the boundaries of the flight deck. I'm not saying that airlines are not great places to work. What I am saying is that the airlines did not align with my values or my goals. Learn who you want to be and what you value. Then find the environment that aligns with those values so that you can thrive! If you are committed to personal and professional growth, then I encourage you to check out our Pilot Leadership Network. Surround yourself with other pilots committed to the shared goal of unlocking their full potential as humans and as leaders! Join us today: https://lnkd.in/euDtPc_d #aviationtraining, #aviationsafety, #leadershipskills, #aviation, #pilot, #pilots, #airlinepilot, #captain, #aviationsafety, #leadership, #firstclassleaders
To view or add a comment, sign in
-
-
Keynote Speaker: Emotional Intelligence & Leadership | Team-Building Workshops for Fortune 1000's | Executive Coach | Event Emcee & Interviewer | Author of 3 top-selling emotional intelligence books in the 🌍
Empathy builds relationships, creates new opportunities to collaborate and helps you lead with greater passion, purpose and love. When you genuinely care for others, they know it. This is why empathy is a vital leadership skill. Few leaders understood and exemplified this better than the late Herb Kelleher, founder and CEO of Southwest Airlines. He once said, “The business of business is people.” When you begin each day, think about one way you can help someone. Be willing to listen. Think about how you feel when someone applauds or congratulates you after you complete a deliverable, win a new deal or finish a project. Deep down, we yearn for validation. It feels good! To form deep connections, show you care about your people — beyond a shared objective. Southwest Airlines was founded on the premise they could “democratize the skies." Sure, their low prices and “point to service” model helped. But it was the culture Kelleher engendered and wove into the fabric of their values, mission, purpose, and vision that contributed to their success. There’s a reason Southwest’s NYSE ticker symbol is “LUV.” Their fearless leader led from the heart—with a warrior spirit, love and empathy. He built relationships that endured. How will you use empathy today? Graphic courtesy of Georgian College with link in comments. #empathy #emotionalintelligence #leadership #infographics #culture
To view or add a comment, sign in
-