Scot Turner’s Post

A blueprint for the perfect F&B operation doesn't exist But these 10 tips will bring you pretty close... Analyse with data. Quality not quantity. Focus on the details. Don't stop innovating. Digitise your operation. Focus on the local community. Create reasons for your guests to visit. Develop moments your guests will want to share. Don't always think about what you've always done. Personalise experience (Your guests and your teams). We will always strive for perfection It's part of a hoteliers DNA So use these tips to think differently And create outlets your guests will love Who agrees? 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #thinkdifferently2024 #hospitality #hotels

The five silent killers impacting F&B performance: - Diluting the story - Compromising quality - Creating process roadblocks - Ignoring guest convenience - Functional outlets Bonus: Doing what you've always done... This is why: - Your brand story is crucial for connection - Quality should never be sacrificed - Inefficient processes slow down operations - Guests want ease of experience and flexibility - Your outlets should be fun and engaging Don't suffer in silence. Think differently and create outlets guests will love. Who's with me? #innovation #thinkdifferently2024 #hospitality #hotels

I speak to hoteliers every day... This is what I have learnt working with some of the best. ❌ You don't need me to run your business. ❌ You don't need telling what to do. ❌ You don't need opinions. ✅ You need solutions to solve your pain points. ✅ You need expertise in curating memorable F&B experiences. ✅ You need your outlets to be great again. I don't do ❌ I collaborate on ✅ Because I see it as a far more sustainable partnership. Who agrees? 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

My five step plan to think differently about your F&B... Personalise  Digitise  Innovate  Obsess  Automate But it requires... Discipline Creativity Risk Belief Some can do it Some will have a go Others will struggle But I respect all of these people Because they show up. They think differently Do you? PS. Like this post, let me help you, check out the comments to learn how.  #innovation #thinkdifferently2024 #hospitality #hotels

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #success #hospitality #hotels

This is how our mindset should be made up when it comes to Hotel F&B! Surprise and Delight does not have to be a bucket champagne. But knowing your guests' morning routine preference, or afternoon chill habit.....with simple acts of kindness (having a cappuccino ready the same time he/she arrives at the table); An extra favorite pastry with afternoon tea.... 0 consequence to your COGs, but 1000% affect to your guests' quality of stay. Hospitality is transformative, remember that! #unreasonablehospitality

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #success #hospitality #hotels

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #success #hospitality #hotels

Crafting any experience follows a very similar process Research Validate Analyse Curate Implement But what is as equally important but often overlooked is; Scalability Efficiency Risk Longevity Because crafting any experience should; Enhance the guest visit Stand the test of time Unlock emotions Satisfy expectations These words are the exact touch-points That we keep front and centre At Auden Hospitality when we work With hoteliers to curate their F&B strategy. Because a great experience can elevate Your offer, and make F&B great again. Agree with me? ♻️ Repost & Share Like what you see, hit the 🔔 in my profile Want to know how we can help at @auden hospitality? Reach out through the link in the comments #innovation #success #hospitality #hotels