Scot Turner’s Post

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #thinkdifferently2024 #hospitality #hotels

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #success #hospitality #hotels

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #success #hospitality #hotels

This is how our mindset should be made up when it comes to Hotel F&B! Surprise and Delight does not have to be a bucket champagne. But knowing your guests' morning routine preference, or afternoon chill habit.....with simple acts of kindness (having a cappuccino ready the same time he/she arrives at the table); An extra favorite pastry with afternoon tea.... 0 consequence to your COGs, but 1000% affect to your guests' quality of stay. Hospitality is transformative, remember that! #unreasonablehospitality

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ or share #innovation #success #hospitality #hotels

Six words that will make you think differently about your F&B outlets 'The old way doesn't work anymore' This is why... --> The independents are leading the way --> Guests are looking for a different experience --> Personalisation is a game changer --> Life lives in short form --> Guests want to engage --> Your teams are more knowledgable (there's a difference between knowledge and skill 😉) Don't dream of the past And more importantly Don't hold your teams to it Because 2024 needs you to think differently And if you do you are going to stand out in the crowd Who agrees? 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

The five silent killers impacting F&B performance: - Diluting the story - Compromising quality - Creating process roadblocks - Ignoring guest convenience - Functional outlets Bonus: Doing what you've always done... This is why: - Your brand story is crucial for connection - Quality should never be sacrificed - Inefficient processes slow down operations - Guests want ease of experience and flexibility - Your outlets should be fun and engaging Don't suffer in silence. Think differently and create outlets guests will love. Who's with me? #innovation #thinkdifferently2024 #hospitality #hotels

Do you know what's scary about changing F&B in hotels The phrase... "Will it work?" Here's a checklist to sense check your idea... ☑️ Is your story strong? ☑️ Have you focussed on the details? ☑️ What emotions are you igniting? ☑️ Do the numbers work? ☑️ Do you serve a purpose? ☑️ Can you deliver the experience (every time!) ☑️ What could go wrong? 9/10 hoteliers I speak to know they have a problem They are just worried about the "what if" That's where we help... we bring our global experience To share what the best are doing The strategy to take them there And because we are operators Stick around to make it happen. That's how we think differently at Auden Hospitality We create the market study We create the strategy We create the pretty manuals We create the roadmap But we also put our skin in the game... That's the difference we bring We collaborate with your team to bring this all to life So if you are asking yourself "will it work" today Reach out and let's chat Let's create outlets your guests will love together! Who's with me? #innovation #thinkdifferently2024 #hospitality #hotels

It's time to think differently about hotel F&B Because it has a bad reputation But it doesn't have to be this way. ❌ It's not an amenity for your guests; ✅ It should have its own identity that your guests want to visit. ❌ It's not a profit-sucking revenue centre; ✅ It positively impacts your results (and boosts your TREVPAR 😉) ❌ It doesn't have to be boring and obvious; ✅ It has the power to elevate the public spaces and engage the local community. Let's change the bad rep. And start to show the benefits Of a well-considered, well-curated, well-executed F&B experience. Who agrees? 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

A blueprint for the perfect F&B operation doesn't exist But these 10 tips will bring you pretty close... Analyse with data. Quality not quantity. Focus on the details. Don't stop innovating. Digitise your operation. Focus on the local community. Create reasons for your guests to visit. Develop moments your guests will want to share. Don't always think about what you've always done. Personalise experience (Your guests and your teams). We will always strive for perfection It's part of a hoteliers DNA So use these tips to think differently And create outlets your guests will love Who agrees? 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels