Scot Turner’s Post

Mental health and Well-being in hotels is a serious issue (Especially in your HOD team.)   We all need to do better.       (Maybe then we won’t have as many people leaving the industry)       Here are my 5 to help your teams thrive that don’t cost (**additional) money:   Nutritious staff food** (Sounds simple, but do you do it?) Proper signposting (Share resources to help them) Considered Workflows (Make it easier to perform) Open and respectful environment (This one is ❤️) Personal development (Let them know their purpose) Understand team sentiment (Every week not once a year!)       What are your tips to improve the well-being of your business?       Drop them in the comments below 👇🏼 P.S. Don’t forget, The Burnt Chef Project has a free 24-hour support service If you do one thing today, display this in your team notice boards Text 𝗕𝗨𝗥𝗡𝗧𝗖𝗛𝗘𝗙 to 𝟴𝟱𝟮𝟱𝟴 (UK) Text 𝗛𝗢𝗠𝗘 to 𝟳𝟰𝟭𝟳𝟰𝟭 (USA & Canada) Text 𝗛𝗜 on WhatsApp to +𝟬𝟬 𝟯𝟱𝟯 𝟴𝟳 𝟯𝟲𝟵 𝟬𝟬𝟭𝟬 (Ireland) Text 𝟱𝟲𝟮𝟲 (New Zealand) Call 𝟭𝟯 𝟭𝟭 𝟭𝟰 (Australia) #mentalhealthawareness #hotels  #hospitality #mentalhealth

Long hours and demanding shifts are common in hospitality, but employees’ well-being should never take a back seat!    For our colleagues in hotel operations, the work environment can be quite stressful:  - Limited control over one’s schedule  - Work on evenings, weekends, and holidays  - Long hours on one’s feet  - Diverse customer expectations and complaints  - Multiple simultaneous tasks    These challenges can lead to exhaustion and burnout, which, in turn, result in high turnover.    Improving employee well-being requires a holistic approach that addresses these various aspects. As a start, it’s crucial to show appreciation for everything our hotel operations teams do!    #WellBeing #MentalHealth  

⚠️ Painful hotel Front Desk employee breakdown Front office receptionists and agents often face the challenge of managing difficult guests who may provoke them intentionally, making it exceedingly difficult to maintain composure and professionalism in such high-pressure situations. Typically, there exists a breaking point, yet this is merely a symptom of a deeper issue. This employee had likely been experiencing distress for an extended period. He attempted to restrain his emotions until he could no longer do so, highlighting the immense stress, frustration, and anxiety he was enduring. The subsequent phase involves his instinct to withdraw; he recognises the gravity of the situation and feels a profound sense of shame, leading to tears and visible anguish, which is truly heartbreaking to witness. It is my sincere hope that his colleagues and management can provide him with the necessary support. This incident could have been prevented, as a breakdown in the workplace should not occur due to the actions of a single guest. Access to mental health support can be transformative; expressing concerns early on can alleviate significant emotional burdens. It requires both courage and strength to possess such self-awareness and to take proactive steps toward addressing one’s mental health. The true weakness lies with the individual who cowardly recorded the incident. #hospitality #luxuryhotels #hotelconsultant #hotelcoach #leadership #hotelemployees #mentalhealth #employeeswellbeing 

How To Extinguish Hospitality Burnout / Matthijs Welle So much of our time is dedicated to ensuring that our guests have remarkable experiences that we forget to pursue our own happiness. https://lnkd.in/eTGNEvX5

Being an unhappy hotel manager is more common than you think. Data shows over 70% of hotel managers feel stressed daily. Another data point- Over 50% of them consider changing careers within the first five years. If this sounds like you, Keep reading. Here are 10 signs you might be an unhappy hotel manager: 1. You dread going to work every morning. 2. You feel overwhelmed by constant complaints. 3. Your work-life balance is non-existent. 4. You experience frequent burnout. 5. You feel unappreciated by your superiors. 6. Your passion for hospitality has faded. 7. You have trouble sleeping due to work stress. 8. You feel isolated from your team. 9. Your health is suffering from stress. 10. You constantly dream of doing something else. If you recognize these signs, It's time to make a change. Your well-being matters. PS. I’m opening a spot for 48 hours to help 1 Hotel GM "win the game of life and work". DM me "WIN" and let's chat. ♻️ Repost this if you want to help hotel executives win back their well-being.

Let’s face it, being a hotel General Manager is no easy feat. There are days when it feels like the world is on your shoulders. Guests demand immediate attention, staff need direction, owners and corporate are looking for answers or results, and somehow, you're still supposed to squeeze in a lunch break. Sound familiar? Here's the reality: feeling overwhelmed doesn’t equate to failure—it simply means you’re human. The key is understanding that you can’t, and shouldn’t, do everything yourself. Delegation isn’t just a management tool; it’s essential for survival. Trust your team to take ownership of their roles and rise to the occasion. And don’t forget to step back. When you're caught in the daily whirlwind, it’s easy to lose sight of the bigger picture. Give yourself permission to pause, reflect, and focus on what truly matters. The never-ending list of tasks will always be there, but your mental health and well-being come first. Leadership isn’t about doing everything for everyone; it’s about guiding, supporting, and knowing when to let go. So take a deep breath, prioritize, and remember—you’re not in this alone. Be the difference, and let your light shine for others to see. #Hospitality #Hospitalitymanagement

One of the perks of the job is to have the responsibility over the staff behavior on daily work and specially on event days. We are reaching the end of the year and after 12 months the principals are itching to gather family and friends for banquets and dinners. At this time their status is highlighted everytime a guest enters the house and it is the staff duty to showcase - naturally and normally - how their job have direct impact on their reception within other's house and the principals' lifestyle. The house may have many personnel each one with their duties, and although iniciative are accepted some attempts may clash with impoliteness: - Listen to guests conversations; - Take a look or stare at someone; - Go into unnecessary parts of the estate; - Idleing; - Lack of hierarchical awareness; - Staying in the room more than necessary; - Try to change a protocol or decision made previously without consulting, behavioral or meal related. These are a few examples on what is possible happening in a fast-paced household. Training staff for vacation and holidays are of importance when maintaining high-class structure and schedule as it is at its core very different from daily basis conduct. In the following days I'll make a post about a very commom private staff characteristic. Stay tunned. #Butler #Mordomo #Events #Eventos A Governanta Brasil Estruturação e Treinamentos

The Cross-Check Habit Ananya had a habit of meticulously planning everything, from daily chores to family vacations. Her husband, Rohan, was more laid-back, often relying on her detailed schedules. However, Ananya’s habit of cross-checking everything Rohan did began to create tension between them. One weekend, they planned a trip to the nearby hill station of Lonavala. Ananya had prepared a checklist: packing, hotel reservations, and travel routes. She gave Rohan the task of booking the hotel and packing their bags while she handled other arrangements. As they set off, Ananya repeatedly asked Rohan about the hotel booking. "Are you sure it's confirmed? Did you check the booking details?" she asked, doubtfully. Rohan assured her everything was in order. Upon reaching the hotel, Ananya cross-checked the reservation again at the front desk. Everything was as Rohan had said, but her constant questioning left him feeling untrusted and frustrated. That evening, Rohan expressed his feelings to Ananya. "I know you mean well, but your constant cross-checking makes me feel like you don't trust me to handle anything. We're a team, and I want to feel trusted too." Ananya realized her actions were undermining Rohan’s confidence. She decided to work on her habit and gradually started to let go of her need to cross-check every detail. She began by giving Rohan more responsibilities and consciously refraining from second-guessing him. Over time, Rohan felt more empowered and their relationship improved. Ananya also learned to relax and trust more, which brought a new sense of balance to their partnership. #Insight: Trust is crucial in any relationship. Constantly cross-checking can erode confidence and cause friction. Learning to trust your partner fosters a stronger, more balanced relationship. --- #TrustInRelationships #Teamwork #PersonalGrowth #RelationshipAdvice #Communication #Balance #Partnership #Empowerment #TrustBuilding #LifeLessons

In the high-pressure world of hospitality, success often hinges on the smallest details, and the demand for excellence never stops. But behind every exquisite hotel stay and every flawless dining experience are hospitality heroes—brave individuals who consistently deliver exceptional service under immense pressure. Our latest blog, "Hospitality Heroes: Developing Resilience for High-Pressure Environments," explores the essential strategies for building resilience in this fast-paced industry. Discover how these heroes not only survive but thrive in environments where resilience isn't just beneficial—it's necessary. Read our blog to uncover the tools that help hospitality professionals stay strong and succeed, no matter the pressure. [Read our blog here: https://lnkd.in/g4MDwKRP ] #Hospitalityheroes #resiliency #resilient #resiliencyprogram #resilienthospitalityindustry #employeewellness #employeewellnessprogram #hotelindustry #hospitality #employeewellbeing #hotelindustrynews #strengthinnumbers

Imagine a conversation between two hoteliers. One has moved on, the other still in the trenches. Our topic? Weaving mental health and wellbeing into the fabric of hospitality. The industry is notorious for its high-pressure environments, long hours, and often, the thankless nature of the job. But here's a thought: What if we could change that narrative? The former hotelier shared tales of burnout and stress, common yet seldom addressed. The current hotelier nods, recounting similar stories but with a twist. They've begun pilot programs focused on mental health and counselling sessions. The conversation shifts to the tangible benefits these initiatives could bring about. Reduced turnover rates, heightened guest satisfaction scores—because when staff feel good, they perform better. It's not just about providing a service; it's about creating an experience, both for guests and employees. Yet, we both had the same question. Why isn't this the norm across the industry? The answer is complex but boils down to awareness and commitment. Reach out if you are looking to help your team with their wellbeing!