Scott Brooks’ Post

Join InflowCX and Five9 for an insightful session on transforming patient experience through effective communication in healthcare. As patient-centric care becomes the norm, addressing communication needs is essential for delivering exceptional care and enhancing satisfaction. Key Highlights: ▪️ The Role of Communication in Patient Satisfaction ▪️ Cultivating a Communication Strategy ▪️ Best Practices for Patient-Centric Experience #HealthcareCX #CX #Five9 #InflowCX

Join InflowCX and Five9 for an insightful session on transforming patient experience through effective communication in healthcare. As patient-centric care becomes the norm, addressing communication needs is essential for delivering exceptional care and enhancing satisfaction. Key Highlights: ▪️ The Role of Communication in Patient Satisfaction ▪️ Cultivating a Communication Strategy ▪️ Best Practices for Patient-Centric Experience #HealthcareCX #CX #Five9 #InflowCX

Join InflowCX and Five9 for an insightful session on transforming patient experience through effective communication in healthcare. As patient-centric care becomes the norm, addressing communication needs is essential for delivering exceptional care and enhancing satisfaction. Key Highlights: ▪️ The Role of Communication in Patient Satisfaction ▪️ Cultivating a Communication Strategy ▪️ Best Practices for Patient-Centric Experience #HealthcareCX #CX #Five9 #InflowCX

Join InflowCX and Five9 for an insightful session on transforming patient experience through effective communication in healthcare. As patient-centric care becomes the norm, addressing communication needs is essential for delivering exceptional care and enhancing satisfaction. Key Highlights: ▪️ The Role of Communication in Patient Satisfaction ▪️ Cultivating a Communication Strategy ▪️ Best Practices for Patient-Centric Experience #HealthcareCX #CX #Five9 #InflowCX

Join InflowCX and Five9 for an insightful session on transforming patient experience through effective communication in healthcare. As patient-centric care becomes the norm, addressing communication needs is essential for delivering exceptional care and enhancing satisfaction. Key Highlights: ▪️ The Role of Communication in Patient Satisfaction ▪️ Cultivating a Communication Strategy ▪️ Best Practices for Patient-Centric Experience #HealthcareCX #CX #Five9 #InflowCX

Join InflowCX and Five9 for an insightful session on transforming patient experience through effective communication in healthcare. As patient-centric care becomes the norm, addressing communication needs is essential for delivering exceptional care and enhancing satisfaction. Key highlights: ▪️ The role of communication in patient satisfaction ▪️ Cultivating a communication strategy ▪️ Best practices for patient-centric experience #HealthcareCX #CX #PartnerPowered http://spr.ly/6049i9iB3

Watch a recorded lecture entitled “Patient Experience”. This is 30 minutes lecture explains what is patient experience, the adopted definition, patient value identification and how to build organisational culture to achieve positive patient experience. https://lnkd.in/eZVY2e2H

🔄 Elevate Your Practice with Patient Journey 360 🌟 For private practices looking to truly stand out, understanding and optimizing the patient journey is key. Here’s a strategic approach every practice can adopt: Evaluate Changes: Regularly assess any new strategies or changes you’ve implemented. Are they working as expected? Gather Patient Insights: Direct feedback from your patients is invaluable. Find out what they think about their experiences, what they like, and where they see room for improvement. Consult Your Team: Your staff are on the front lines. Their insights into daily operations can reveal critical opportunities for enhancing patient care. Map the Current Journey: Take a close look at the existing patient journey from start to finish. Identify any gaps or inconsistencies that could be creating friction for your patients. Implement Improvements: Use the information gathered to make informed decisions that streamline processes, enhance patient interactions, and improve overall care. Adopting a 360 approach to the patient journey not only improves patient satisfaction but also boosts the efficiency and reputation of your practice. Ready to transform your patient experience? Let’s get started! #PrivatePracticeTips #PatientExperience #HealthcareManagement #PracticeImprovement

It really has been interesting to see that very few healthcare providers consistently (or at all) measure patient satisfaction and loyalty. 🤕 If you truly want to deliver patient-centred care, ask your patients about their whole journey, and use methods and metrics that make sense (manually going through thousands of paper surveys... is very time consuming to say the least)! Digitalizing patient experience can be much more than online reviews, just check out InsiderCX! And if you are wondering whether your feedback collection methods are stuck in the last decade, check out our completely free (no e-mail needed) assessment: https://lnkd.in/dgy6xwHu It's not easy to achieve excellence, but it always starts with a first step! 😷 #patientfeedback #patientexperience #healthcare #cqc

In the fast-paced world of healthcare, efficiency and patient engagement are paramount. Our innovative tech solution revolutionizes how medical clinics manage patient scheduling with a cutting-edge text-based messaging system. This not only saves precious front office time but also enhances the overall patient experience.   📅 𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴: Say goodbye to phone tag and hello to automated, real-time appointment scheduling that fits seamlessly into your clinic’s workflow.   📱 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗥𝗲𝗺𝗶𝗻𝗱𝗲𝗿𝘀: Keep no-shows to a minimum with automated text reminders that ensure patients never miss an appointment.   💬 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Foster stronger patient-practice relationships with easy, consistent, and clear communication channels.   🔍 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Beyond scheduling, our solution offers robust patient management features, from billing to record maintenance, ensuring a smooth and organized practice operation.   Join us in embracing the future of patient-practice interactions. Discover how our solution #PatientCareLink can transform your clinic into a hub of efficiency and patient satisfaction.