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#OpportunitiesAlert #Hiring -- Are you someone who is recently looking for an opportunity to enhance your personal and professional growth as 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿? If so, don't wait any longer. For more details, please see job description below: 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦 - Account management from kickoff, activation, launch, account planning, and through the customers' life cycle - Manage a book of business with a portfolio of employer customers - The main point of contact for all employer customer account management matters - Be the product expert and provide product usage training/guidance - Develop trusted advisor relationships with customer stakeholders and executives - Deliver Quarterly Account Reviews to customers - Collaborate with internal teams including activation, Support, finance, and Product to ensure the highest customer satisfaction - Retain customers through proactive risk identification and mitigation Identify, forecast, and develop new growth opportunities (referrals, product up-sell / cross-sell, and expansion to other divisions/locations/regions) with existing customers - Be the orchestrator during customer escalations ensuring a speedy resolution - Deliver and exceed on performance metrics (KPIs) defined for this role - Facilitate customer feedback and work with the product team to enhance/innovate product - Analyze data through reports and trends, leverage it to drive actions with customers - Deliver and articulate value to customers through QBR and other methods 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦 - Bachelor’s degree, or equivalent work experience - Proven work experience of 3-5 years as a CSM in B2B or B2B2C SAAS / fintech industry - Experience of working Human Resources / Employer a plus - You should have experience managing customer book of business with a portfolio of accounts - Strong problem-solving and negotiation skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to identify and resolve exceptions and to interpret data - Proven customer service/relations skills 𝗟𝗢𝗖𝗔𝗧𝗜𝗢𝗡 Islamabad (On-site) 𝗦𝗛𝗜𝗙𝗧 Night #payactiv #sdsit #payactivjobs #job #work #jobs #jobsearch #career #hiring #recruitment #employment #jobseekers #recruiting #working #careers #nowhiring #resume #follow #jobvacancy

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