Seema Wilson’s Post

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Nursing Administrator , Trainer , Quality Initiator at Jamia Hamdard

Service Standards : Service Standards are described as benchmarks decided by any organisation for measuring the quality of services rendered to the community. THE COMMON SERVICE STANDARDS DESCRIBE AS : 1. Area 2. Activity 3. Standard Time 1. Admission Process Time taken for completion of patient registration from the time of arrival at the admission desk Service Standard: 20 minutes 2. Time taken for allocating bed to patient from the time of completion of the registration process Service Standard: 15 minutes 3. Initial Assessment of Patient in Emergency : Time taken for completion of initial assessment by Nurse in EMERGENCY Service Standard: 5 minutes 4. Critical Care Unit: Time taken for completion of initial assessment by Nurses Service Standard: Immediate 5. Critical Care Unit: Time taken for completion of initial assessment by Medical Officer Service Standard: Immediate minutes Other Service Standards are : 1.    Bed Occupancy Rate -100 2.    Average length of stay-4-5 Days 3.    Surgical Productivity index- More than 10 4.    Diagnostic Services Index 5. Night-time Cesarean rate 6.    Equipment utilization index-30% 7.    OT swab positivity rate 8.    Postoperative rate-Less than 5% 9.    Biomedical Waste generation rate 10.  Equipments downtime index 11.  Hospital gross death rate 12.  Hospital inpatient referral outrate 13.  Condemnation rate

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