Senior Housing Options’ Post

Reflections on a sales experience I had on my vacation last week. I visited a beautifully unique venue. Charming, full of character and very well maintained. The architecture and grounds were stunning, evoking a sense of history and warmth. Upon entering the office, though, I was greeted by a confused front desk person who passed me off to another employee. Her demeanor was flat despite my interest. She seemed unenthusiastic and disengaged. Throughout our 20-minute conversation, she asked me only three questions. Only three. The lack of curiosity was disheartening. It left me feeling unimportant and unwelcome. But more than that it truly devalued this gorgeous venue. If this person who spends every day here doesn't really care about it -- then why should I? The place lost it's glow. It was a stark reminder of the importance of front-line staff -- and that PLACES are only alive when the people within them make them so. No matter how incredible the venue, people are the lifeblood. Every interaction counts. Training matters. Hospitality matters. How do you keep your front of house people excited? What's your training process like? #CustomerService #GuestExperience #Hospitality #VacationReflections #VenueManagement

As a Cluster Front Office Manager, I'll admit – the front office isn't always the most glamorous part of the hospitality industry. But let me tell you, it's where the magic happens! You see, I've had the privilege of leading exceptional teams and pioneering innovative strategies that have truly transformed the way we approach front office operations. And let me tell you, the results have been nothing short of game-changing. From streamlining our check-in/check-out processes to empowering our front desk associates, I've discovered that a little bit of creativity and a whole lot of passion can go a long way. By integrating cutting-edge technology, fostering a culture of continuous improvement, and recognizing top performers, we've been able to unlock unprecedented levels of efficiency and guest satisfaction. But the real secret to our success? It's all about that human touch. We've cultivated a team that genuinely cares about the guest experience, and that has made all the difference. After all, hospitality is all about making people feel special, and that's a philosophy we live by every single day. So, if you're a fellow hospitality professional looking to take your front office management to the next level, I'd be honored to connect and share more insights on how we've achieved these transformative results. Together, let's redefine the future of hospitality excellence! #FrontOfficeManager #HospitalityInnovation #GuestExperience #HotelOperations #HospitalityLeadership #HospitalityProfessional #HotelManagement #HospitalityIndustry #LinkedInConnection

#hiring Senior Director of Area Operations, Las Vegas, United States, fulltime #jobs #jobseekers #careers #LasVegasjobs #Nevadajobs #ExecutivePositions Apply: https://lnkd.in/g_rpkJ7Y Job Description We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright! As a Senior Director, Area Operations you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Considers cultural and ethical factors in the decision-making process, acting fairly despite conflicting demands of partners. Direct and manage the operations of multiple properties to assure outstanding performance. Direct General Managers and Club Directors within their region to ensure seamless delivery of service, operational management, overall profitability and management of Homeowner Associations. Strategize to increase service levels improving guest, owner and team member satisfaction, executes and ensures compliance with overall HGV vision, quality assurance and brand standards. Deals comfortably with organizational politics, navigating complexities of the organization easily. Has a clear understanding of other groups' business priorities, working to develop collaborations to meet business goals. Uses knowledge of organizational culture to achieve objectives. Anticipates future trends and implications accurately. Builds driven and breakthrough strategies that show a clear connection between vision and action. Formulate a clear strategy and maps the aggressive steps that will clearly accelerate the organization toward its strategic goals. Articulate a vision which is compelling, encouraged, and relatable by all Show personal dedication to the vision through ones own actions and behavior Create milestones and symbols to rally support behind the vision and how to achieve it Develops positive organization-wide energy, with purpose and optimism for the future. Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate actions, initiatives, milestones and schedule Focus on the highest priorities and sets aside less critical tasks. Anticipate potential obstacles and develops excellent contingency plans Display confidence under pressure, maintaining focus and composure in stressful situations Communicate effectively through crisis and high pressure situations. Maintain a positive attitude and forward-thinking approach despite adversity, troubling circumstances or setbacks. Take constructive feedback effectively, utilizes it as a resource for further development of themselves and direct reports. Manage relationships across

Reflecting on the profound impact of everyday interactions. Years ago, as a front desk manager at a newly opened resort, a simple act of kindness led to a life-changing moment. A woman with her infant son approached me, asking to see a guest room. Little did I know, she was the Associate Director in our company’s regional sales office, who would soon be returning to work from maternity leave. Since the resort had opened during her leave, she hadn't been able to attend the resort tours for her team. I felt compelled to give her a full tour, and we ended up spending over an hour exploring the resort together. Her gratitude was overwhelming at the end of our impromptu tour. Months later, after she had returned to work, she approached me at the desk. Remembering our earlier encounter, she thanked me again for the tour, but then asked me a surprising question: had I ever considered a career in group sales? That moment marked the beginning of an incredible journey. A short while later she became the Director of Sales in our regional sales office, and after working in that office as a Group Sales Manager for a few years, I advanced to Associate Director of Sales. Our office became a tight-knit team, many of whom I still call friends today. She remains my mentor, and though our paths diverged as we took on different leadership roles (and eventually we both chose to go back into individual contributor roles to focus more on our families), I will always cherish the years we worked together as some of the best in my career. This experience taught me a valuable lesson: you never know where your next interaction could take you. It could lead to a lifelong friendship, reveal a new career path, or simply brighten someone's day. #CareerJourney #KindnessMatters #UnexpectedOpportunities #thewayyoutreatpeoplematters

That is what leadership is…

#hiring Senior Director of Area Operations, Las Vegas, United States, fulltime #jobs #jobseekers #careers #LasVegasjobs #Nevadajobs #ExecutivePositions Apply: https://lnkd.in/g_rpkJ7Y Job Description We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright! As a Senior Director, Area Operations you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Considers cultural and ethical factors in the decision-making process, acting fairly despite conflicting demands of partners. Direct and manage the operations of multiple properties to assure outstanding performance. Direct General Managers and Club Directors within their region to ensure seamless delivery of service, operational management, overall profitability and management of Homeowner Associations. Strategize to increase service levels improving guest, owner and team member satisfaction, executes and ensures compliance with overall HGV vision, quality assurance and brand standards. Deals comfortably with organizational politics, navigating complexities of the organization easily. Has a clear understanding of other groups' business priorities, working to develop collaborations to meet business goals. Uses knowledge of organizational culture to achieve objectives. Anticipates future trends and implications accurately. Builds driven and breakthrough strategies that show a clear connection between vision and action. Formulate a clear strategy and maps the aggressive steps that will clearly accelerate the organization toward its strategic goals. Articulate a vision which is compelling, encouraged, and relatable by all Show personal dedication to the vision through ones own actions and behavior Create milestones and symbols to rally support behind the vision and how to achieve it Develops positive organization-wide energy, with purpose and optimism for the future. Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate actions, initiatives, milestones and schedule Focus on the highest priorities and sets aside less critical tasks. Anticipate potential obstacles and develops excellent contingency plans Display confidence under pressure, maintaining focus and composure in stressful situations Communicate effectively through crisis and high pressure situations. Maintain a positive attitude and forward-thinking approach despite adversity, troubling circumstances or setbacks. Take constructive feedback effectively, utilizes it as a resource for further development of themselves and direct reports. Manage relationships across

In the quest for the perfect assistant, these qualities are non-negotiable: ✨A master of confidentiality, safeguarding your privacy with grace. ✨Maintaining composure in every interaction, reflecting your refined taste. ✨A virtuoso of juggling priorities, effortlessly coordinating your busy schedule. ✨A mind reader who instinctively understands your preferences and requirements. ✨A magician with time, turning chaos into seamless order with a flick of their wrist. With their exceptional organizational skills and attention to detail, they elevate your lifestyle and empower you to thrive amidst the chaos of modern life. Contact us today to discuss your hiring and employment needs.⁠ Link in bio. #privatehomes #luxuryhomes #domesticstaff #householdstaff #executiveassistant #assistant #personalassistant #luxury #luxuryproperties #luxuryhomes

What a great story of perseverance, adaptability, and lifelong learning. Deborah’s wisdom, “The main thing is: Be learning", emphasizes that continuous curiosity and the pursuit of knowledge are keys to a vibrant, meaningful career. What will you learn today? #Inspiration #LifelongLearning #HealthAndWellness #bluezone Kris Lonsway, Ph.D.

What can you change in your career to be as happy as this 104-year-old entrepreneur?