LIFE AS A CHAIRMAN. So I will be sharing some of my experience as a Chairman of a Resident association known as RWA ( Resident welfare Association) in India or HOA ( Home owners association) in the US. While building Propatize our main focus at first was capturing data of resident/owner in a centralized manner then automating dues collection as this was obvious problem I saw at the time but being the leader in my community I realize how important communication is between facility manager and the resident. It builds trust and increases resident satisfaction. While tools like Whatsapp are an easy go to solution for small communities, For larger communities, managing and documenting complaints can be a big issue with some tenant or resident can be a bit difficult thereby causing chaos in the group. A better way is to have a dedicated channel where complaints can be logged, tracked and documented. At Propatize we have built a centralized easy to use dashboard for Facility/property managers to manage communication efficiently. What other ways do you manage tenant/residents complaints and request? Paul O Erubami Principal Facilities Management TotalFacility IFMA IFMA EMEA IFMA, Ghana Chapter jidetaiwoandco Dipo Fakorede
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