Shopsense AI’s Post

A Cocktail of Tech and Marketing Transiting through Changi T2 just got a lot more interesting! Picture this: lines of intrigued travelers eagerly awaiting a complimentary cocktail, courtesy of Lotte Duty Free's innovative robotic bar-droids. Whether you're on a cruise, in a shopping mall, or at a high-end hotel, these automated mixologists are becoming a common sight. But what sets this execution apart? 1. First-Party Data Delight: Fancy a free cocktail? Just sign up for our app and share your contact details. This ingenious move not only delights patrons but also empowers Lotte with invaluable first-party data. The robot sparks awareness, the immediate voucher encourages participation, and the app fosters loyalty. It's New Retail in action! 2. Crowd-Stopping Power: Bored transit passengers are captivated. The high-intensity Point of Sale Materials and Promotions are practically irresistible - even for those who aren't actively engaging. 3. Bigger Baskets, Bolder Choices: Lotte's genius move of offering cocktails with 2+ alcoholic ingredients driving basket size. By encouraging cross-purchases, they're not only elevating the experience but also driving a new level of customer engagement. This fusion of technology and marketing is a testament to Lotte's forward-thinking approach. What have you seen in your market? #InnovationInRetail #TechandMarketing #CustomerEngagement #RetailRevolution

The landscape of retail and hospitality is evolving into a more autonomous, user-driven experience, thanks to the rapid adoption of self-checkout systems. These systems are not merely machines; they are partners in a dance of convenience and efficiency that elevates every transaction into an interaction filled with potential and empowerment.  Learn more: https://lnkd.in/g8UssgAA #HiStone #Selfcheckout #RetailTech #retail #RetailInnovation

I used to hear about personalization repeatedly. But did not understand its significance. Treating each customer interaction unique When the main goal is to serve and make them happy, I decided to challenge this perspective. In my previous role, a couple called to book a restaurant reservation for their 50th anniversary. With a special request—to watch American Formula 1 on a big screen. Instead of a normal routine, I decided to personalize their experience. -Reserved a table for 2 at the front -Provided a candlelight dinner in an outdoor setting. -Included gas warmers to keep them comfortable. -Provide maasai shukas for added warmth -Surprised them with a customized anniversary cake. Results The couple could not stop giggling and smiling at each other. Their heartfelt response was, "Lucy, you did it; it had the best anniversary ever’. Personalization goes beyond recognizing customers by name; it is about the overall customer experience. Simple details can excite customers, and going out of your way leaves a lasting impression. Ready to elevate your customer experience? Book an appointment via the link on my profile. #customerexperience #personalization

New Blog Post from Outsight: "How LiDAR Helps Quick Service Restaurants Enhance Operations and Customer Experience"

Spot on, Element POS! Embracing subtle friction points can truly enhance the customer experience. Check out Element's latest blog discussing the power of #adaptiveretail in creating memorable interactions with shoppers. #CustomerExperience #RetailInnovation

Volume up for this week's AI video! Fast cars, faster growth! 🏎️💨 Because Hamed Mazrouei loves fast cars, we put him in the driver's seat next to Dominic Toretto from Fast & Furious! Who's going to win? But here's the real race: Can your restaurant outpace the competition? In our latest #LocalMarketingLab episode, Hamed shares: ‣ How to turn one-time diners into loyal fans ‣ Why data is essential for growth ‣ The secret to delivering a VIP experience #RestaurantMarketing #FastGrowth #CustomerRetention #VIPExperience #Fast&Furious

The Self-Service Innovation Summit is the place to be for business leaders looking to keep pace or, better yet, transform their organization to meet customer (and employee) needs. Who's coming with me? Major factors driving growth in self service: -Customer preferences for contactless experiences and payments -Standardization, familiarity and intuitiveness of use -Operational improvements / Ability to fulfill orders more efficiently -Increased innovation in self-service tech (ticketing, mobile scanning, loyalty integration, accessibility, virtual agent connectivity, remote monitoring & management....) -Increased understanding of applicable regulations and compliance -Secure, remote monitoring and management of self-service devices -Improvements in the self-service experience and device design -Shifts in employment landscape; Smaller pool of employees, increasing desire for tech-enabled positions -Increase in franchisee/manager/employee acceptance and training "The consumer is certainly expecting more and more. They are expected to go faster. We've given them a taste now it needs to go faster and it needs to work better." - Neil Thompson at NWTX Strategic Advisors, Former VP of Digital at HMSHost "Whether you are at a hotel, an airport or stadium, it is really about the experience for that individual." - Roxann M. Favors, Assistant Aviation Director and Chief Revenue Officer at Phoenix Sky Harbor International Airport "Burger King believes that digital is our future. We have to enhance the overall customer experience.... We're seeing retention as low as it's ever been and we're also seeing turnover as high as it's ever been. Relying on digital is the solution to bridge that gap right now. - Steven MacArthur-Brooks, Director of Non-Traditional Development at Burger King "At the end of the day, the people are driving the delightful experiences with technology. If you aren't adopting technology to make your business more efficient, you're going to be left behind." Ashye Marcus, Sr. Business Leader Amazon Just Walk Out. "Don't forget to take some of that same technology, that self-service technology... Don't forget about your employees as well." - Sean 🎤 Albertson at CX4ROCKS, LLC "As we take technology and apply it, how and what we apply it to is incredibly important to the success or failure of the product." - Mike Abecassis, CEO at GameTime - Arcades/Bowling Center/Sports Bars/ Restaurants. #selfservice #selfserviceindustry #kiosk #kiosks #vending #selfservicekiosks #mobileapps #cx #customerexperience #custexp #innovation #selfserviceinnovation #retailtech #travelexperience #restauranttech #SCO #selfcheckout Kiosk Marketplace | Retail Customer Experience | Airport Experience News | Vending Times

🌟 Did you know that our micro stores already arrived in the US? Yes, it is true!🇺🇸🚀 Reckon.ai Micro Stores are on American soil, ushering in a new era of retail excellence! 🌐✨ 🤝 𝗟𝗲𝘁'𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝗳𝗼𝗿 𝗥𝗲𝘁𝗮𝗶𝗹 𝗦𝘂𝗰𝗰𝗲𝘀𝘀! Curious to explore how Reckon.ai Micro Stores can revolutionize your business? Reach out to us to know more! #ReckonAIGlobalPresence #MicroStoresUSA #RetailInnovation 🚀🌐

Feeling unsure about diving into personalised shopping? Worried about needing too much customer data? Shop by Shape has the perfect solution! Our data-smart technology makes personalised recommendations a breeze, requiring only minimal customer data. It's like having a personal styling on hand 24/7 for your customers. It can be utilised in store too, helping to train new staff and providing that personal service with ease. Join Shop by Shape and see how easy it is to personalise without the hassle and enjoy all the benefits. #personalisation #smes #customerexperience #shopbyshape #datasmart #tailoredrecommendations #customerinsights #innovativeAI #personalisedshopping #starttoday #shoppingmadeeasy #privacyfirst #innovativeretail #fashiontech

What’s the future of restaurant technology in 2024? 🍽️ Explore the swift evolution of restaurant tech – from tableside ordering to AI and beyond. 🚀 Our latest blog post dishes the latest advancements, reshaping service, efficiency, and customer satisfaction. Dive in now → https://hubs.li/Q02nnqHp0