SHRINITHI G’s Post

Want to learn how to do more with fewer resources? Or, better support all of your customers (big and small)? Matik’s Scale + Customer Success Summit will bring together the leading minds in CS and Ops to answer the question “How can customer success teams scale?” Join us on June 6 for this free and virtual event. Register here: https://lnkd.in/efRVNH8K #ScaleCustomerSuccessSummit #customersuccess #csms #revenueoperations #revops #scale

Want to learn how to do more with fewer resources? Or, better support all of your customers (big and small)? Matik’s Scale + Customer Success Summit will bring together the leading minds in CS and Ops to answer the question “How can customer success teams scale?” Join us on June 6 for this free and virtual event. Register here: https://lnkd.in/gwvdxAHi #ScaleCustomerSuccessSummit #customersuccess #csms #revenueoperations #revops #scale

Joining the "Na Collabo" trend! Collaboration, empathy, and communication are at the heart of #CustomerSuccess. A heartfelt thank you to Anita Asiedu for the impactful learning experience through Talstack. The course brilliantly highlighted how customer support is about reacting, while customer success is about being proactive, anticipating needs and guiding customers towards their goals. What resonated with me was the focus on personalisation and empathy when listening to customer feedback and crafting solutions that work for them. That’s where real connections are made! If you’d like to chat more about this journey, feel free to reach out! #HumanCenteredSuccess #Collabo #EmpathyInBusiness #CustomerExperience #LearningWithPurpose

We are excited to release our 2024 State of Customer Education Study that explores the future of learning and adoption in the workplace! Discover key insights about the software customer experience, vendor challenges, and the crucial end-user perspective that are shaping the next wave of innovation in customer education. Dive into the full report to learn how your organization can navigate these changes and use effective learning strategies to drive adoption. https://hubs.la/Q02tQk600 #CustomerEducation #SoftwareAdoption #Innovation

🆘 Drowning in customer support tickets? These 3 simple steps slashed them by 50% for us. 🚀 Plus, we increased independent product usage by 87%.  Step #1. Create modular training: 🔎 Study your support tickets. ❓ Pinpoint the most common questions. 📚 Create bite-sized training modules offering answers. 💡 Pro tip: Make sure your courses are searchable and easily accessible. Get steps #2 and #3 here: https://hubs.ly/Q02NZy0_0 #customereducation #customersuccess #productadoption

Customer Loyalty through Education Did you know that customer education is the secret sauce to building lasting loyalty in the world of SaaS? From onboarding to advanced tutorials, providing valuable resources and knowledge keeps your users engaged and invested in your product. 🔍 Why should you invest in customer education? 1. Empowerment: Educated customers feel confident using your product, leading to higher adoption rates and satisfaction. 2. Trust: By offering valuable insights and tips, you build trust and credibility with your users. 3. Retention: Well-educated customers are more likely to stick around for the long haul, reducing churn and boosting lifetime value. Are your customers loyal? Have you taught them to use your product? Ensured they really got educated?💡💬CustomerEducation #CustomerLoyalty #SaaS #UserOnboarding #CustomerSuccess #LifetimeValue #Empowerment #TrustBuilding #SaaSInsights #RetentionStrategies #SaaSMarketing #EducationIsKey #TheLearningGuides

Can you apply product management principles to create your customer education strategy? Cisco Meraki’s Chris Skees says you can!    Learn how to implement a product-led customer education framework by creating the right team, defining measurable results, and focusing on user experience. Discover how to balance stakeholder priorities, personalize learning programs, and leverage data to drive success.    Register now for free: https://lnkd.in/gfQgmQZf   #AdobeLearningWorld | #ProductAdoption | #CustomerEducation 

Customer-Centric Learning? Sign me up. It's really interesting to see how Customer Education is evolving, particularly in light of new platforms and tools that can help us scale and automate learning approaches.

Want to learn how to do more with fewer resources? Or, better support all of your customers (big and small)? Matik's Scale + Customer Success Summit will bring together the leading minds in CS and Ops to answer the question “How can customer success teams scale?” Join us on June 6 for this free and virtual event. Register here: https://bit.ly/3UkB1d9 #ScaleCustomerSuccessSummit #customersuccess #csms #revenueoperations #revops #scale

True customer success lies in personalization. This short clip captures how Bundle's customer success team applies 'the future of learning is human' in their daily work. What does the future of learning is human mean to you? Learn more about Bundle's philosophy here: https://lnkd.in/gQukn-V6 #customersuccess #personalization #learninganddevelopment #softskills