Sigma Connected Group’s Post

🔊 It’s time to rethink the role of customer service agents. These heroes handle the toughest calls, manage crises and create personal connections that leave lasting impressions. They're essential to your brand's success.  The everyday heroes in your business 💪 Read our latest blog to understand the real value of customer service agents ➡ https://lnkd.in/ePm2fuCq #CustomerService #Heroes #ContactCentre #Outsourcing 

We know the holiday season can be chaotic for businesses. That’s why Greymouse provides 𝘁𝗼𝗽-𝗻𝗼𝘁𝗰𝗵 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 to help you manage the surge. From answering holiday promotions inquiries to handling returns, we’ve got you covered! 💼 ✅ 24/7 availability ✅ Trained professionals who understand your business ✅ Quick resolution of customer concerns and more. 🎄 Let’s connect and plan your customer service strategy today! #greymouse #customerservice #holiday #business #outsourcing #customersupport

We know the holiday season can be chaotic for businesses. That’s why Greymouse provides 𝘁𝗼𝗽-𝗻𝗼𝘁𝗰𝗵 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 to help you manage the surge. From answering holiday promotions inquiries to handling returns, we’ve got you covered! 💼 ✅ 24/7 availability ✅ Trained professionals who understand your business ✅ Quick resolution of customer concerns and more. 🎄 Let’s connect and plan your customer service strategy today! #greymouse #customerservice #holiday #business #outsourcing #customersupport

Life is tough - you don’t always know what people are going through behind closed doors. Empathy and understanding, especially in customer service, can be the relief people need if they’re going through challenging times. Because sometimes, you just need to speak to a person. 💚👇 #customerservice #empathy #outsourcing #callcenter

Struggling with complaints about delayed shipments or wrong items? It might be more than just a simple oversight. If your third-party providers aren’t meeting their SLAs, it could be causing chaos in your operations. But don’t worry, Biteship has got you covered! We ensure smooth operations by clearly documenting SLAs, using advanced technology, and continuously improving based on feedback. ✅✨ See how we helped Fieldway transform their fulfillment process and boost customer satisfaction. Ready to elevate your operations? Contact us today to keep your SLAs in check! 📈🚀 #biteship #SLA #shipments

As you can see from the picture below, we shouldn't do our modeling in-house as it’s not our expertise. However here's why outsourcing your customer service to experts is the way to go. At Salesupply, we have native-speaking customer care agents in 36 languages. This provides a greater customer experience due to cultural understanding, trust and credibility, language proficiency, and effective communication. Having agents on the ground in the countries you service is key to providing exceptional customer service. Our customer care services are designed to be highly scalable, offering both shared and dedicated agent models. This means that you can provide top-quality customer experiences while also managing costs effectively. #CustomerService #Outsourcing #Experts #Salesupply

I noticed something in companies I've worked with. Many struggle with retaining their customers because there's no solid relationship. That led me to start Bunce with my co-founder.   When a majority of your customers stay one-time users, It shows an absence of good customer relationships. Building a strong relationship with your customers requires that you: 1/ Invest in data hygiene:  Take your customer data seriously. Update contact information regularly and categorize documents well. 2/ Document processes: I can't overstress the importance of capturing details of your overall process and interactions with your customers.  3/ Engage beyond the transaction: The way to build a long-lasting relationship with your customers is to think beyond the transaction. Show genuine interest in their needs and goals. 4/ Empower your team:  Engaged employees help create engaged customers. Give your team training on customer engagement practices and tools. In a nutshell: When acquiring customers, think beyond that first sale. Put in systems to build relationships that get them to use your product/service again and again. Start with the advice I shared above. #customerengagement #retention #growth

While attracting new customers is important for business growth, nurturing existing relationships can be even more valuable. Investing in exceptional customer service not only retains loyal patrons but also turns them into brand advocates. Let's prioritize the care and satisfaction of our current customers — it's the key to long-term success. #customerservice #loyalcustomers #businessmatters #businesssuccess #businessmadeeasy

The Hidden Power of Niche LTL Couriers: 5 Myths Busted! Think specialized shipping is a luxury? Think again. Myth #1: It's too expensive. Reality: It's an investment in customer satisfaction and long-term savings. Myth #2: It's only for residential deliveries. Truth: B2B operations thrive on specialized handling for complex shipments. Myth #3: All couriers offer the same service. Fact: Niche providers excel in precision, tracking, and customer care. Myth #4: It's only for big companies. Not true! Scalable solutions empower businesses of all sizes. Myth #5: It's just a fancy add-on. Wrong. It's a strategic move to enhance your logistics game. Don't let misconceptions hold your business back. Embrace the power of niche LTL couriers and watch your customer satisfaction soar. What's your experience? Let's discuss how specialized shipping can transform your business.

"Should customer service aim for delight or relief?" That's one of the questions Rick DeLisi has spent his professional career answering. Many companies continue to focus on 'delight' despite the clear research by Rick and his co-researchers that there is diminishing marginal utility beyond meeting the customer's core expectations, as the graph reveals. Not only does 'delight' not pay, it also costs organisations significantly more, by 10 to 20%. In these times where customer retention is critical and cost containment is key, what should companies be focusing on instead if not delight? That's the question Rick will be answering with us at our Abundium #Masterclass this week on Wednesday 10am (AEST). If you are an Australian and New Zealand based leader of a foreign owned company and would like to join us please register here: https://bit.ly/3UeDZzQ. Abundium - making #multinational growth easier. #CustomerLoyalty #CustomerEffort #DigitalFirst