Simon Pearce’s Post

As I am out doing our #DeliverExcellence coaching and observations with our Palm Beach Broward #firsthorizon retail associates, I am excited with the positive reception to grow and have the courage to try new techniques and grow with client engagement activities. I came across this from a former colleague and resonated with me and the courage of associates to want feedback and wanting to get better in client engagement. The entire team continues to grow more each time I visit. Simply well done and continue to grow, adapt and #DeliverExcellence: Success isn’t something that happens in one simple, quick, moment. It doesn’t happen overnight and typically, not quickly. Success is: 🏆 Deciding to show up even when you don’t feel like it or when you aren’t seeing the fruits of your labor yet. 🏆 Not allowing yourself to quit before you give yourself time to do the right things long enough. 🏆 Stepping out of your comfort zone in order to learn and do the hard things necessary to win. 🏆 Having an OTHERS FIRST mentality; it’ll help you win in ways you’d never imagine. Every one of us is capable of creating the life we desire. It’s just a matter of committing to the process and winning the battle between our ears. Let’s go win the day friends:

Common thread amongst these companies? ✅ Leaders who are committed to making service THE priority ✅ A company culture of educating their employees on how to deliver world class service ✅ Attitude to adjust to their customers needs These are all things that you can apply to your own business that might be 1/4 the size of these larger companies.

🏆 Exciting News Alert! 🏆 I'm thrilled to share that I've been honored with the prestigious Value-Creating Manager Award three months ago! 🌟 Additionally, I'm delighted to announce that our company has been nominated as one of the Top 100 Customer-Oriented Companies in the country, within the category of small industrial companies. 🎉 Value isn't just a concept; it's the cornerstone of everything we do. It's about understanding what truly matters to our audience and striving to make a positive impact on their lives. Whether it's enhancing existing solutions or introducing innovative ideas, our goal is to contribute something meaningful to the world. Creating value starts with empathy – understanding our audience's needs and desires. By putting ourselves in their shoes, we can tailor our products and services to exceed their expectations. After all, a truly valuable product speaks for itself, resonating with customers and commanding their loyalty. But value creation doesn't stop there. It's also about empowering our customers through knowledge and awareness. By educating them about our offerings and providing accurate information, we build trust and foster long-lasting relationships. As we embark on this journey, I invite you to join me in championing value creation in every aspect of our work. Together, let's strive to make a difference and leave a lasting legacy. Wish us luck as we continue to pursue excellence and innovation! #ValueCreation #CustomerCentricity #Innovation #Excellence #Empowerment #surfacetreatment #smallbusinessowner #smallbusinessmarketing #ultrasoniccleaning #management

When was the last time you recognised someone for their effort? And not just saying ‘thank you’, although that’s important too.  Recognition should go beyond the people we serve and who serve us; it should also extend to those we work with and beyond. From colleagues to bosses, suppliers to neighbours, they all deserve a moment of appreciation. Think about it: How often do you focus solely on first level customer service, forgetting the individuals behind the scenes who make everything work?  Your co-worker who stays late, your manager who clears roadblocks or the supplier who delivers on time, they’re all part of the brilliance in your life.  Recognition isn’t just for customers; it’s for everyone. Here’s your challenge: Recognise someone today. Not just with a passing comment but with a genuine big up!  Send them a message, make it public if you can, mention them in the comments below. Let someone know they’re appreciated. Remember, great service isn’t just what your customers see, it’s what the whole team lives and breathes. So, are you getting too much recognition?  I doubt it. But I bet you could be giving more. Be Brilliant! Michael

The people have spoken! Cory Colosimo is our Manager of Partner Success and winner of our People’s Choice Award: The People Whisperer 😎 Cory won this award at our annual InCon event for being a colleague who can calm a conflict like nobody's business. If you know Cory, you know exactly how accurate that is! Thanks for all you do for our team 🙌 #clientsuccess #shoutout #awards #conference #vacationrentals #propertymanagement #shorttermrentals

Clear goals are not just inspirational... They are essential. They provide direction and a sense of purpose. Motivating our frontline teams to push forward every day. However, the real magic happens when these goals are supported by robust systems. This is what we work on the daily.   To drive the results needed.    While meeting the needs of everyone - guests, employees and owners. Why is this dual focus critical? 1. Direction and Motivation: Goals give our team a clear finish line. They know what they're working toward—whether it's improving customer satisfaction, increasing average ticket size, or enhancing team efficiency. 2. Actionable Steps: Systems are the day-to-day pathways that make these goals attainable. They ensure consistency, empower our team through clear guidelines, and facilitate measurable progress. 3. Balanced Progress: By emphasizing both goals and the systems that support them, we create a balanced approach that keeps the team aligned and inching forward every day. Let's champion a culture where goals are front and center. And systems are the strong, steady currents that carry our team toward these goals. Together, we achieve more, every single day! 😎 #RestaurantTraining #GoalSetting #TeamSuccess 🏄♀️ My true passion lies in the restaurant industry, particularly with the people who make it vibrant. They deserve every opportunity to achieve success, both for themselves and for the businesses they represent. This belief fuels my commitment to my work, and I am here to help your team too. Drop me a line at julie@igniterestaurantsales.com Send an SOS via text to 808.628.0770 Share your ideas here – and we can work on them together.  Follow me Julie Schor for ideas, tips and tricks every day! 

🌟 National Customer Service Week: Celebrating Those Who Go Above & Beyond! 🌟 This year’s theme is all about going "Above and Beyond" – something contact centre employees do every single day, whether it's calming a frustrated customer, offering extra support, or turning a challenging moment into a positive experience. At Sudale Search, we know that recognition matters. It's not just about saying "thank you" but creating a culture where employees feel valued and appreciated for the incredible work they do. Here are a few meaningful ways to celebrate the heroes of customer service: ✨ Duvet Days – A surprise day off to recharge and relax after a busy week of stellar performance. ✨ Personalised Thank You Notes – A simple, heartfelt email from leadership highlighting a job well done can go a long way in boosting morale. ✨ Shout Outs in Team Meetings – Weekly wash-ups where team members are recognised for going above and beyond. Peer recognition is powerful! ✨ Spotlight Stories – Create a bulletin board or digital space to share stories of extraordinary customer service moments. It reminds everyone of the impact they make. ✨ Feedback Sessions – Create a space where managers provide positive, detailed feedback, acknowledging specific actions that made a difference. Knowing your hard work is seen can be hugely motivating! As we celebrate #NationalCustomerServiceWeek, let’s take a moment to truly appreciate the dedication, empathy, and care that contact centre professionals pour into their work. Their efforts ensure that every customer feels heard, valued, and supported – the heart of any great business. Here’s to everyone who goes above and beyond, making a real difference. 🌟👏 #CustomerServiceExcellence #RecognitionMatters #AboveAndBeyond #ContactCentreLeadership

I'm delighted that one of my clients is a finalist in two Shropshire Business Awards and that I helped them with their application. It was still their story to tell, their achievements, awards, accolades and customer feedback - but they did not have time to write the entry. I enjoyed interviewing key staff and looking closely at the criteria to ensure we had covered every point equally and then, with a bit of word wizardry, communicating the points clearly and condensing all the information into the word count. Some people think you shouldn't enter yourself into an award, but most awards are self-nominating and who knows your business better than you? As for getting someone else to write it, sometimes can't find the time or are too close to the business, to see what makes you worthy of recognition. So let someone outside of your business do the research and draw out your brand values, achievements and excellence. Entering awards can be a great way to get your business noticed and increase your credibility and reputation, - whether you win or not. https://postly.app/3TyD

How are you recognizing top producers? Award ceremonies hold a significant place in the workplace by fulfilling employees' deeper needs for recognition and validation. The Economist explores the value of industry awards, emphasizing the sense of collective purpose they impart. Check out the article to delve deeper into the importance of recognizing excellence in the workplace: https://lnkd.in/gGKkBi9d

From industry-specific accolades to national headline-grabbers, the allure of awards recognition is undeniable. But amidst this celebratory frenzy, a critical question emerges: are we, as businesses, succumbing to an oversaturation of Business Awards? Have these once-coveted symbols of achievement become diluted by sheer quantity? The answer, like most things in business, isn't a simple yes or no. Recognition remains valuable. A well-deserved award can elevate your brand profile, attract talent, and bolster customer confidence. However, a scattergun approach – entering every award under the sun – can backfire. Not only does it spread resources thin, but it risks devaluing the very recognition you seek. Here's why a strategic approach to awards is crucial for Australian businesses.➡️ https://lnkd.in/gbdWH9kD