This week, our incredible Regional Director and Chief Service Delivery Officer, Dana N. Combs-Fenwick, celebrated her 17 year work anniversary with Career TEAM and led the TEAM in a captivating training, "A Trauma-Informed Approach to Service Delivery."
Dana's engaging storytelling shed light on the importance of empathy, urging our TEAMers to be supportive and attentive to the experiences of our VIPs. Together, Dana explored ways to make a positive impact daily.
Key Training Takeaways:
Shift the Narrative: Change the conversation from "What's wrong with you?" to "What has happened to you?" A simple yet powerful shift in perspective can foster understanding and connection.
Trauma-Informed Care (TIC): By implementing TIC, we can create an environment that truly supports and uplifts. Shannon Gottke expressed, “Every last person has a story and if we can get to it, we can make a difference!”
Provide Unwavering Support: By actively listening and responding with sensitivity, we can make a meaningful difference in the lives of those we serve.
VP of the Direct Services Division, Maxine C., shared, “Such a beautiful testament to the work that we are doing. Impacting the lives of people every single day. One person at a time. Thank you for sharing that powerful story with us Dana!”
Let's continue to apply these invaluable insights and create a culture of empathy in our service delivery. Together we can make a positive impact and build stronger connections.
#CareerTEAM #AllStaff #TraumaInformedCare #ServiceDelivery #EmpathyInAction
Global Business Development Manager | Driving Growth & Delivering Value Across Global Markets | Sales Satisfaction & Product Resale Expert | CITAD Certified |
1moExciting times! Thank you for all your support in leading the global team. 👏