SIS International Research & Strategy Consulting’s Post

AI is transforming customer experience (CX) in healthcare. Here's why IT leaders should care: Jason Conley, Chief Technology Officer, Vice President of Product, Engineering, and Technology at Envera Health, recently shared game-changing insights on the Dissecting Popular IT Nerds podcast with host Phil Howard. Key Topics explored: • How can AI analyze 100,000+ patient calls to improve care? • What's the #1 factor killing patient engagement? • Is your CX strategy truly omnichannel or just multichannel? • How can AI predict and prevent appointment no-shows? • Why is IT often an afterthought for CX initiatives? Key takeaway: By reducing friction in patient interactions, AI-powered CX tech can dramatically improve health outcomes and operational efficiency. Listen to the full conversation here 👇 https://lnkd.in/evrMwvEx What's your biggest CX challenge? How are you leveraging AI to solve it? #HealthcareIT #AIinHealthcare #CustomerExperience #HealthTech #ContactCenter #PatientEngagement #ArtificialIntelligence

Check out this webinar to hear about a customer success story leveraging #Salesforce to create an exceptional client experience through omnichannel contact center transformation! Register today: https://slalom.ws/463wXlY #SlalomProud #Healthcare

Did you miss our webinar with 3 industry experts? You can now watch the whole video here, and listen to speakers from TELUS, A1 Hrvatska d.o.o. and Sweepr Technologies discuss: ✦ How digital solutions are driving innovations in customer care. ✦ How Generative AI complements and enhances digital care platforms to deliver best in class CX. ✦ How high level of personalisation in care UX leads to higher customer satisfaction and digital containment. ✦ Why analytics is pivotal to drive continuous improvement to your care offering. Alan Coleman - CEO & Co-Founder, Sweepr Technologies Ryan Giesbrecht - Director Service Reliability and Technology, TELUS Monika Majstorović - Marketing Director, A1 Hrvatska d.o.o. Moderated by: Ophélie Boucaud - Principle Analyst, Dataxis Watch here: https://lnkd.in/ebSEHRh8 #telco #webinar #digitalcare #genai

In the ever-evolving landscape of healthcare, AI is becoming a game-changer, especially in enhancing the member experience for health plans. Tim Price, our Chief Product Officer, delves into this in his latest article, "Leveraging AI to Enhance the Member Experience for Health Plans" published by Population Health Learning Network. Tim dives into the following topics, offering invaluable advice on how to achieve these top healthcare goals: 🔹 Omnichannel Experience: The perfect blend of AI-driven interactions and human touchpoints 🔹 Trust and Personalization: How to balance data-driven personalization with robust privacy protocols to build and maintain trust 🔹 AI in Contact Centers: Streamlining operations with intelligent summaries, reducing training time, and enhancing service quality 🔹 Overcoming Resistance: Proven use cases like virtual triage and symptom checkers to build confidence in AI’s capabilities 🔹 Future of AI in Healthcare: Personalized health prompts and wellness coaching, precision medicine, and more AI isn’t just a tool—it's a transformative force, and we’re excited to explore its potential in reshaping healthcare experiences. Dive into the full article to learn how AI can revolutionize health plans and enhance member satisfaction. 👉 Read more here: https://lnkd.in/dJCTpgxC #healthcareai #memberexperience #virtualtriage #symptomchecker #healthtech

🌟 Exciting News from UX Healthcare Europe! 🌟 This week, our Mighties Dian and Danny had an incredible time both speaking at and attending the UX Healthcare Europe conference in Amsterdam. The future of #AI in #healthtech was a hot topic at this conference. Transparency, traceability, and ethical considerations around data privacy are crucial as we move towards AI-enabled hyperpersonalization and "Open World UX" experiences. We were thrilled with the response to our talk on using AI for clinical trial pre-screening. Attendees were excited about myTomorrows's AI pre-screening tool, which we demoed live (check it out and search for trials here: https://lnkd.in/e9ueJQnj). This tool saves physicians valuable time by identifying relevant trial options for their patients. Key take-home messages from our talk included: ✔️There is no substitute for thorough research ✔️Aim for clarity, not just simplicity ✔️A digital product is never truly finished ✔️Co-creation is the best form of collaboration ✔️Time saved is the ultimate UX delight Thanks to everyone who made this event memorable! Let’s keep pushing the boundaries of UX in healthcare. #UXHealthcare #HealthTech #AI #HealthcareInnovation #UXDesign #myTomorrows

Healthcare friends! Tune into this webinar to learn more about ways to improve the patient and member experience 👍🏾

Level up your patient experience! Join Slalom, Salesforce, Becker’s Healthcare, and Penn Medicine for a webinar on July 24 to learn how they're creating a world-class patient experience through an omnichannel contact center transformation. In this webinar, you'll discover: 🩺 How to define the business problems that will improve patient experiences ✅ Strategies to stay the course during a multi-year transformation 💻 Setting up a data foundation to build towards automation and future AI features #patientexperience #healthcare #AI #SlalomSalesforce Don't miss this opportunity to learn from the experts! Register today: https://slalom.ws/3XYZG9y

🚀 Get Ready for a Sneak Peek at Groundbreaking UX Features! 🚀   Join us for an exciting Reltio #Community Show where Carina Alabanza unveils the latest enhancements designed to revolutionize your Reltio experience:   ✨ Conditional Attribution: Boost efficiency with dynamic attribute visibility, empowering data stewards to streamline profile creation effortlessly.   🤝 Collaborative Profile Authoring: Simplify form completion by organizing attribute fields into manageable pages, making the process a breeze.   💡 RIA (Reltio Intelligent Assistant): Discover our cutting-edge AI chat tool, providing intelligent assistance for Reltio product and data investigations.   📊 Segmentation: Enable marketing professionals to search, segment, and activate profiles seamlessly into marketing campaign tools.   🔍 Don't miss this opportunity to get ahead of the curve and elevate your user experience with these innovative tools set to launch soon!   Link in the comments   #uxdesign #innovation #data #AI #marketing #Reltio #technews

#GenAI is not just a buzzword anymore, it's the future of customer experiences 📣 #AdobeProfessionalServices experts are ready to demonstrate how you can deliver more with artificial intelligence to build your success journey. Register now to engage with them LIVE at #AdobeSummit and get all your questions about GenAI answered. https://adobe.ly/3VkFFJb

The last webinar where Carina Alabanza discussed our innovative UI gathered great reviews and became a collection of several small-small discussions as she guided users to easily achieve their tasks. So, I am definitely looking forward to the next one tomorrow where she would be discussing important features that empower you to author a profile collaboratively, create dynamic attributes easily, reimagine segmentation based on your search, and use the Reltio Intelligent Assistant to look through your data like never before! Always a joy to catch someone who enjoys what they do - in action! Go Carina Alabanza and Christopher Detzel!!!