Rajeev Sood’s Post

Navigate through the changing terrain of customer experience trends with insights from professionals worldwide. Grab a copy of our 'Global State of CX 2024' report today and unearth the potential of disruptive tech like generative AI and virtual reality.

Dive into the profound insights of the Global State of CX 2024, exploring major CX trends defined by tech advancements, evolving customer demands, and enterprise digitalization. This comprehensive guide uncovers both the long-standing complexities and emerging opportunities in the customer experience realm. Discover why data and AI have become crucial for CX practitioners and how they're driving CX recognition as a key business driver. Ready to immerse yourself in the future developments of CX? Download the report now: https://bit.ly/4crODtm 🌐 #AI #TalkdeskAI #CX #ContactCenter #CXtrends #BusinessInnovation #AIInnovation

Talkdesk have published their latest CX report, mapping out how customers are navigating through the changing terrain of engagement trends with insights from professionals worldwide. Grab a copy of our 'Global State of CX 2024' report today and unearth the potential of disruptive tech like generative AI and virtual reality. #cxstrategy #ccaas #GenAI #kpi

Navigate through the changing terrain of customer experience trends with insights from professionals worldwide. Grab a copy of our 'Global State of CX 2024' report today and unearth the potential of disruptive tech like generative AI and virtual reality.

Navigate through the changing terrain of customer experience trends with insights from professionals worldwide. Grab a copy of our 'Global State of CX 2024' report today and unearth the potential of disruptive tech like generative AI and virtual reality.

Navigate through the changing terrain of customer experience trends with insights from professionals worldwide. Grab a copy of our 'Global State of CX 2024' report today and unearth the potential of disruptive tech like generative AI and virtual reality.

Navigate through the changing terrain of customer experience trends with insights from professionals worldwide. Grab a copy of our 'Global State of CX 2024' report today and unearth the potential of disruptive tech like generative AI and virtual reality.

From Idea to Impact: CX Champ's First Major Milestone Six months ago, CX Champ was just an idea—a vision to revolutionize customer experience management. Today, we're thrilled to announce that our first client is none other than a major salon brand with 90 locations across India! This partnership is a testament to the power of innovation and dedication. With CX Champ, these 90 salons are now effortlessly collecting customer reviews using our custom-designed review stands. Every review is met with a personalized, automated response powered by generative AI, ensuring that every customer feels valued. But that's not all—each salon now has its own dashboard, giving them real-time insights into their performance and helping them continuously improve. We've made a significant impact in just a short time, and we're just getting started. Our commitment to enhancing customer experience is stronger than ever, and we're excited to bring this level of excellence to more brands. To our future clients: Let's create something extraordinary together. #CustomerExperience #Innovation #ClientSuccess #Ai #CXChamp #SalonIndustry #BusinessGrowth

The landscape has shifted! Businesses that prioritize customer experience (#CX) are winning the race. Join Avaya CEO, Alan Masarek, for an insightful session at the #SixFiveSummit24 on: ▪️ Innovation without disruption ▪️ The role of #AI in the #contactcenter ▪️ Why the future belongs to CX champions Discover how to elevate your CX strategy and achieve sustainable growth. Register to hear his session at https://bit.ly/3Rjw0zu #AIUnleashed

The Customer Experience Summit Asia 2024, organised by rockbird media, was a platform for insightful discussions highlighting the paramount importance of customer experience in today's business landscape. As businesses navigate the digital realm and adapt to evolving consumer expectations, prioritising customer-centric strategies and embracing innovative technologies emerge as imperatives for sustained success. However, the journey towards enhancing CX comes with its set of challenges. Aside from the challenges and opportunities associated with AI adoption for CX improvement, this article also discusses: - The significance of customer-centric strategies in navigating the digital age - Strategies for addressing data privacy and security concerns in AI-driven CX solutions - Practical approaches for seamlessly integrating AI tools into existing CX workflows - Success stories and case studies demonstrating the transformative impact of AI on CX enhancement Click on the link to read more: https://lnkd.in/gcZkbGUP 👍 Follow and Like our page for more event announcements and articles! #CESA #customerexperience #AItools