Sophie Kidd CertRP’s Post

#hiring Production Agent, Atlanta, United States, fulltime #opentowork #jobs #jobseekers #careers #Atlantajobs #Georgiajobs Apply: https://lnkd.in/gjQKUgDN Overview:Role Purpose:The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutionsFollow standard processes and procedures to resolve all client queriesResolve client queries as per the SLA's defined in the contractAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clientsIdentify and learn appropriate product details to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsMaintain and update self-help documents for customers to speed up resolution timeIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by complying with service agreementsDeliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly, courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients

DVA is not associated with this job opportunity. Customer Support Specialist https://lnkd.in/g5mU-rwV What You’ll Do Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members Address all customer concerns politely, using active listening skills to understand and confirm the information Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience Proactively monitor in-progress deliveries and take corrective action when necessary Manage non-standard delivery situations with professionalism, empathy, and urgency Effectively use Salesforce and other internal tools to accurate log interactions and solve issues Collaborate with team members from various Roadie departments to ensure seamless delivery experience... #techjobs #jobsearch #hiring #technology #careers #jobopportunities #jobhunt #jobseekers #jobmarket #jobposting #jobopening #jobalert #joblisting #jobvacancy #jobseeking #jobseeker #jobboard #jobs #hiring #careers #employment #jobopportunities #jobposting #joblisting #jobhunt #cfbr #jobmarket #jobadvertising #jobrecruitment #jobnetworking #jobplacement #jobvacancies #business #work

DVA is not associated with this job opportunity. Customer Support Executive, EMEA https://lnkd.in/gZCtnPCV In this role, you will Respond to customer support tickets by email and occasionally take support calls during Western/Central European business hours (BST/CEST). Become an expert in the Close product including features, integrations, and all capabilities of the software. Escalate issues to senior support staff and engineering as needed. Prevent and detect fraud. Conduct systematic and periodic reviews of new user sign ups to confirm that they’re enthusiastic Close customers and not malicious or fraudulent users. Review and act on any billing changes, updates, refunds or credits. Identify bugs in the system and outline them for our engineering team to resolve. Coordinate with our Customer Success team to provide extra support to large customers. Maintain help center documentation and create content for new and updated features. #jobposting #jobs #jobsearch #job #hiring #jobopening #jobhunt #recruitment #jobsearching #employment #jobvacancy #jobopportunity #jobseekers #jobfair #nowhiring #jobshiring #jobinterview #recruiting #career #jobseeker #jobhunting #jobalert #careers #hiringnow #work #joblisting #jobopportunities #jobvacancies #jobseeking #dreamjob

Customer service job is easy in email process

How to reply to a customer who has an issue as a customer service representative. Customer: Good day, my name is Jane. I'm calling to address an issue with the TV I received. It arrived damaged, and I would like a prompt refund. Customer service representative: Good afternoon, Jane! Thank you for reaching out. I'm genuinely sorry to hear about the trouble with your TV delivery. Your satisfaction is our top priority. Could you kindly provide me with your ticket number so I can swiftly assist you and ensure we resolve this matter to your utmost satisfaction? Your cooperation is greatly appreciated. Looking forward to assisting you further and making things right! Customer: Certainly, my ticket number is 123456789. Thank you for your prompt assistance in resolving this issue. Customer service representative: Thank you for providing your ticket number, Jane. Your refund is being processed right away. You'll receive an email confirmation shortly. If you have any further concerns or need assistance, feel free to reach out. We appreciate your patience and understanding. Customer: Thank you very much for your help. I appreciate your prompt response and assistance in resolving this matter. Customer service representative: Hello Jane, I'm pleased to inform you that your refund has been successfully processed, and you should expect to see the funds back in your account within the next few business days. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for your patience and understanding throughout this process. This is exactly what great customer service looks like. Dear Hiring Managers, I believe I am the perfect fit for the customer service role. I approach my work with dedication and a genuine desire to bring joy to every interaction. #recruiters #hiringnow #hiringmanagers #hiremenow #hireme

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What Are Customer Service Hard Skills? This refers to specific technical abilities your customer service employees must possess to do their jobs. Hard skills are typically tangible and measurable. They can also be easily learned through education, training, or practice. Some of the technical skills you’ll need individuals on your customer support team to have include:    1. Computer Skills   Customer service representatives have to work with computers, mobile devices, and various software applications. A good candidate for this role must have the basic computer skills needed to navigate these devices and the software they’re likely to use. Some of the most basic computer skills to have include Microsoft Office Skills, email communication, and collaboration or communication software.    2. Data Entry and Analysis   As they interact with customers, service reps should be able to collect and record vital information about their interactions with customers. They may also need to analyze the data they collect in order to generate useful insights and better understand customer behavior. The insights derived from this analysis will guide their future interactions with customers.   3. Knowledge of Customer Relationship Management Systems or Helpdesk Software   Although this mainly depends on the CRM system you use, you may also consider candidates with knowledge of other related platforms since most of these software function the same way.    4. Sales Skills   The Customer service team is expected to work in tandem with the sales/marketing team in your Organization. Consequently, it makes sense to hire customer service professionals that can leverage cross-selling and upselling opportunities to bring in more sales for your company and guide customers effectively through the buying process from start to finish.  What Are Customer Service Soft Skills? The article below addresses these and more points in detail and discusses How To Hire A Customer Service Representative in 2024 #customerservice #hardskills #hiring #howto

How much money does a customer support manager make? Let me share a little thought on what a customer support manager earns annually. it's amazingly enough to see that this set of persons are making good money 🤑🤑 Base salary varies by location, company, and experience, but there are some trends to note: For roles based in San Francisco the average salary for customer support specialists is anywhere from 🤑$30k to $70k per year, while people managers may make anywhere from $60k to $160k per year. For roles based in New York, the average salary for customer support representatives is between 🤑$20k and $90k per year, while people managers may make anywhere from 🤑$50k to $140k per year. For roles based in Austin the average salary for customer support agents is between🤑 $20k and $75k per year, while people managers may make anywhere from 🤑$45k to $130k per year.... money money money. I hope you know now that customer support manager aren't just managing life, there are also make good money for themselves. source: hobspot I will be dropping other exciting write ups on Customer satisfactory and Feedback. stay Blessed... #customer #customerexperience #customercare #newcareeropportunities #jobapportunity

Ready to thrive as a call center agent? Here are the essential skills you need for success : 1️⃣ Knowledge retention: Become an expert in your company's products or services and embody its brand values in every interaction. Know when to escalate issues and troubleshoot effectively to deliver exceptional service. 2️⃣ Attention to detail: Differentiate yourself by giving undivided attention to each customer and their unique needs. Avoid the trap of providing generic responses and aim for precision in every interaction. 3️⃣ Organization: Maintain a tidy workspace and leverage tools like call center software and CRM systems to streamline your workflow and boost productivity. What other skills do you believe are crucial? Share your thoughts in the comments below! #nowhiring #employment #recruiter #CallCenterJobs #CustomerServiceCareers