Mark Rubenstein’s Post

If you are at #Engage24 and want to learn more about how Verint and Talkdesk can help your customer experience, let me know and let's meet up! if you aren't in Orlando but still want to learn more, just shoot me a message!

Getting leadership buy-in for the tools and technology your team needs to deliver memorable customer experiences can be difficult when the objectives across the company aren’t perfectly aligned. Gladly works to meet the needs and challenges of your entire organization — from budgetary constraints to operational requirements — and provides the most holistic solution for brands looking to drive even more revenue through CX. Move the needle with leadership and get stakeholder buy-in for a modern customer support solution like Gladly that helps: • Eliminate ticket fatigue with our ticket- and case-free approach  • Save costs by consolidating expensive and disjointed tech stacks • Drive agent efficiency and customer self-service using powerful AI features  • Build new revenue opportunities with proactive customer outreach and integrated payment features Learn more → https://bit.ly/3ImkvT2 #customerexperience #cxstrategy #cxleaders #customerservice

Missed connections with customers? Personalize or perish! Our smart tech boosts profits, simplifies tasks, and enhances customer experience. 🌟 #RestaurantTech #CustomerLove #BoostYourProfits #SmartDiningRevolution #EcoFriendlyEats #MenuMagic #ProfitBoostingTech #emenusolutions

As smart brands move more and more interactions online, it pays to provide truly smart customer service. Customers have endless choices when it comes to digital CX. But at the most critical moments, they want real, non-programmed empathy and guidance. Enter Guided CX: https://lnkd.in/gqeZyrhw #GuidedCX #HumanExperience #HumanCX

Conversa 3.0 went beyond sharing insights on enhancing the customer experience through customer centricity; it also introduced groundbreaking innovations to facilitate seamless strategy implementation for businesses. Stay tuned for our newest breakthroughs in Conversa 4.0, enhancing your customer journey! ✨ Eager for more Qiscus innovations to elevate your customer experience? Stay updated, register yourself on www.conversa.cx now! #qiscus #enablingconversations #conversa2024 #AIOmnichannelYou #customerexperience #customersatisfaction

📣Just published on our blog: "How Pagus is Championing Better Customer Experiences through its Letter Services." 🖅 Get an insider's look at how we're streamlining processes and upholding regulatory standards, all while keeping our customers at the forefront. 🔍If you've ever been frustrated with traditional letter services, this is a must-read: https://bit.ly/42oKoLc #PagusSolutions #LetterServices #EfficientCommunication #StreamliningProcesses

When customers have access to the right tools and technology to address their needs, they feel empowered and motivated to continue doing business with brands that offer seamless, user-friendly solutions, like self-service options. This creates exceptional customer experiences, where communication is effortless and needs are met through advanced, efficient technology. Have you tapped into the right CCaaS solutions that foster customer loyalty and brand growth? #CustomerExperience #CustomerLoyalty #BusinessGrowth #CXInnovation #CustomerSatisfaction

"Technology should enhance, not complicate, the customer experience. 'We strive to make our technology solutions feel intuitive and closely aligned with what customers need,' states Josh Pick, Director of Strategic Partnerships at Humach. Our focus is on creating effective and easy solutions for our customers to use, enriching their interactions with us rather than overwhelming them." How does technology impact your customer service experience? Have you seen the benefits of using intuitive tools? Share your thoughts below. #FutureOfCX #CustomerFirst #Humach #CXLeadership #CustomerExperience

How Air.ai’s Instant Response Capabilities Improve Customer Experience https://lnkd.in/eXZ3Psys #improvecustomersatisfaction #customerexperience #customerretention #Airai #DigitalCommunication #customerservice #competitiveadvantage #ArtificialIntelligence #boostefficiency #businessgrowth