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CX isn’t a one-department job. It's a culture that should permeate across your organization. On the #CXWISE podcast, social media leader Scott Monty explains how Disney embodies this culture where every employee feels responsible in enhancing CX. Check out the full episode: https://lnkd.in/eiyr3QCA

Debbie Friez

Associate Director @ TopRank Marketing | Influencer & Social Media Marketing

2mo

"Everyone has the responsibility for making the customer satisfied." Build that culture! Thanks, Scott Monty!

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