Stacie Croffe’s Post

The Silent Revolution: From Guest Service to Guest Experiences In the ever-evolving landscape of hospitality, a silent revolution has been underway, reshaping the very essence of guest interactions. Gone are the days when hotels and resorts were mere venues for food and accommodation. Today, it's all about curating memorable guest service that goes beyond the tangible offerings. With competition intensifying, hotels and resorts have found themselves elbowing for space in the minds of their guests. Intangibles have emerged as the new frontier, with experience curation and preference capture taking center stage. Guests are no longer passive observers; they are active participants, noticing and relishing every aspect of their stay. The shift is palpable. Associates are no longer just faces behind a counter; they are the welcoming ambassadors, the culinary maestros, the wellness guides. Chefs have stepped out of their comfort zones to become visible and prominent figures, embracing mindful eating and wellness trends. This transformation didn't happen overnight. Some establishments like Tamara Leisure Experiences Pvt. Ltd. led the charge, while others hesitated to embrace the change. Yet, it's the guests who have been the driving force, exhilarated by the newfound attention to detail and personalized service. The COVID-19 pandemic may have accelerated this shift, but the seeds of change were sown long before. What started as a hesitant exploration has now blossomed into a full-fledged metamorphosis of the hospitality industry. As we navigate this new landscape, it's clear that the era of guest service is giving way to the era of guest experiences. Hotels and resorts are no longer just places to stay; they are integral parts of the guest's journey, providing not just accommodation, but also connection, wellness, and rejuvenation. In embracing this change, the hospitality industry has earned its rightful place in society, as a beacon of warmth, care, and unparalleled service. The silent revolution continues, fueled by the ever-evolving needs and desires of our guests, and we, as hoteliers, are proud to be a part of it.#paradigmshift #silentrevolution #hospitalitymanagement #Tamaraleisureexperience #Tamaralife #thoughtleadership #HospitalityEvolution #GuestExperience #HospitalityTransformation #MemorableStays #CustomerCentricity #GuestJourney #PersonalizedService #WellnessHospitality #HospitalityTrends .#CustomerExperience

Hotel leaders are bombarded with metrics to track. One metric that can't be ignored is the length of stay. (LOS) Why prioritize LOS? A longer stay signifies increased revenue and optimized costs. It also reflects exceptional service that builds guest loyalty. Hans-Peter Veit, a veteran in luxury wellness hospitality firmly believes investing in world-class wellness offerings is key to boosting LOS. He believes guests stay longer for amenities like cryochambers and hydrotherapy circuits. But - it's not that straightforward. Employee experience is equally important here. Nurturing your team ensures they deliver luxury service that inspires repeat bookings. Hans is creating an alpine spa village complete with a state-of-the-art wellness center. One of the key pieces to this village is the dedicated staff accommodations prioritizing work-life balance. This holistic approach ensures they provide exceptional experiences that maximize LOS - the most profitable hotel metric. #employeeexperience #hospitality

Embracing Wellness: A Call to Hospitality Pros 🌿 🗣️ #wellnessrevolution Let's talk about the unseen but oh-so-essential beauty of wellness in the luxury hotel world. Wellness isn't just about the cool gyms and luxurious spas; it's about crafting a full-on experience that nourishes the soul and uplifts the spirit of our cherished guests. Imagine bespoke #wellness check-in experience, wholesome food choices, mindfulness sessions, and zen-inspired spaces that whisper peace and tranquility. These little details are forging strong ties between our guests and hotels. As we send off our guests feeling refreshed and blissful, they carry with them a piece of our haven in their hearts. This ripple effect leads to repeat visits, glowing #reviews, and heartfelt #recommendations – paving the way for our oasis to shine brightly in the bustling world of hospitality. Let's join hands and infuse a touch of wellness magic into every corner of your hotel haven. 🌟🍃#HospitalityHeroes #WellnessWonders #SpreadTheGoodVibes #Wellnessinitiative

In the ever-evolving world of hospitality, it's all about creating memorable stays for our guests. Here’s how the hotel owners can make a difference this year: 👉 Personal Touches: Imagine walking into a room that feels like it was made just for you! That's the power of personalization. It’s about making every guest feel special, from customized room settings to activities tailored just for them. 👉 Quick and Easy Check-In: First impression counts! We’re talking about smooth, hassle-free check-ins. Whether through the latest tech or a friendly smile at the front desk, getting guests settled in fast and stress-free is the key. 👉 Focus on Wellness: Everyone’s looking for a little R&R. Offering amenities like spas, fitness centers, and relaxation spaces can turn a good stay into a great one. It’s all about helping guests leave feeling better than when they arrived. Keep up with the latest in creating amazing guest experiences at GuestTouch. We’re here to help you make every stay unforgettable! #hospitalitytrends #guestexperience #hotelinnovation #personalizedservice #effortlesscheckin #wellnessintravel #hospitalityindustry #guestsatisfaction #hoteltech

Elevate Your Hotel's Experience with Emersion Weight Loss Program | Unlock New Revenue Avenues Today! Step into the realm of holistic hospitality with the Emersion Weight Loss Program – a meticulously designed, plug-and-play wellness solution for hotels. In today’s world, where well-being is synonymous with luxury, our program introduces a personalized weight loss journey, blending effortlessly with the plush comforts of your hotel. This novel venture is not merely a revenue-generating idea, but a forward step towards intertwining wellness and hospitality, paving the way for a new era. With a focus on both revenue growth and guest satisfaction, the Emersion Weight Loss Program is designed for easy implementation within existing hotel infrastructure. It redefines traditional hospitality by providing guests with individualized fitness routines, nutritional guidance, and a serene wellness retreat atmosphere. This transformative approach not only enhances a hotel's revenue but also fosters lasting relationships with health-conscious clientele, positioning the hotel as a leader in wellness hospitality. Contact Us: 🌐 Website: www.emersionwellness.com 📧 Email: info@emersionwellness.com Redefine hospitality's essence with Emersion. Morph your hotel into a bastion of wellness and revenue optimization. Join us in pioneering a culture where luxury intersects with wellness, and experience firsthand the substantial revenue growth that ensues. Emersion Weight Loss - where health and simplicity unite for a memorable hotel stay.

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From Turnover to Team Retention: The Power of Wellness in Hotel Environments 🌤️🏨 Article - https://lnkd.in/ge23kKij #Hospitality #HotelNews #Wellness #HotelWellness

Exciting Transformations in the Hospitality Industry! As we are coming to the end of 2024, the hospitality sector is witnessing remarkable changes that are reshaping guest experiences and hotel operations. From cutting-edge technology where hotels are leveraging advanced technologies to offer uniquely personalized experiences for their guests, enhancing satisfaction and engagement like never before, to reimagining spaces with designs of hotel environments ever evolving! Properties are creatively blending leisure with business efficiency, ensuring spaces are versatile and cater to diverse guest needs. It is also important to note that today’s travelers are more mindful than ever. There is a growing demand for transparency and sustainable practices, encouraging hotels to showcase their commitment to the environment and local communities. Modern travelers are prioritizing local and authentic experiences along with a comprehensive focus on wellness. Hotels are responding by providing offerings that promote holistic well-being. The future of hospitality looks bright, and I’m excited to see how these trends continue to evolve. Let’s embrace innovation and sustainability for a better guest experience and a healthier planet! #HospitalityIndustry #Innovation #Sustainability #GuestExperience #Wellness #TravelTrends #2024

Not at all surprising and I think very very smart...........remember well trying to get #LOEWS hotels (starting w/the REGENCY) to get the opportunity with fitness/well being in a hotel destination............. "The self-help guru is joining the hotel mogul Sam Nazarian to open a chain of luxury preventive-medicine resorts, aiming for a slice of the $5.6 trillion wellness industry.' Mr. Robbins, Mr. Nazarian and the other investors, which include the singer Marc Anthony, plan to open 15 luxury hotels and residences, along with 10 longevity centers in major markets, by 2030, according to a statement from the company. The first four hotels are scheduled to open by 2026, on the Caribbean island of St. Kitts, as well as in Britain, Italy and Switzerland. The brand’s first urban longevity center plans to open its doors in Los Angeles in late 2025. Membership at the longevity centers will cost $35,000 a year, while rooms at the hotels are expected to cost around $1,000 per night." https://lnkd.in/eS88qZVJ

Being a Londoner, I thought 'omes' was where you live! 😉 Joking aside, with the rise of wellness tourism, the welltech merge with hospitality is an important trend for hoteliers to keep an eye on. Welltech refers to tech that promotes wellness. Consequently we need to update our tech stack and marketing efforts accordingly. And something we'll be talking about at #IDeaSClientSummit is the need for this to be powered by an intelligent automated forecast for spa, golf, outlets in addition to F&B and rooms of course. This article in Hospitality Net is a real thought-provoker! #RevenueManagement #HotelManagement #Hospitality #IDeaSRevPlan #totalrevenueforecasting