Have you ever experienced a terribly rude person in a customer service role? How long did you hang on to that memory? Do you think, if you asked that rude customer service person if they thought they were being ‘profession’, they would say yes? So what matters more? What you think about your professionalism? Or what someone else thing about it? Which one of these eventually becomes your ‘reality’?
How do you view professionalism? “To generate voluntary compliance is the essence of professionalism.” - Dr. George J. Thompson, Ph.D #verbaljudo #verbaljudoinstitute #verbaljudonation #deescalation #deescalationtraining #communicationtips #communication #communicationiskey #safetyfirst #safety #worldwide #criticalthinking #lawenforcement #healthcare #business #resorts #placesofworship #911dispatcher #education #leadership #livewebinar #inperson #oneonone