Steve Akers’ Post

We proudly introduce Mosaicx360! Mosaicx focuses on making it easier for companies and people to communicate, and we are excited to present our new ecosystem, Mosaicx360, which provides everything needed to transform customer experience and improve outcomes. Mosaicx360 contains state-of-the-art virtual agent, messaging, and analytics solutions optimized by some of the world’s most respected brands. The platform delivers inbound and outbound customer interactions through conversational and generative AI, driving customer satisfaction. The four primary ecosystem products, Engage, Outreach, Insights360, and Advisor, work together to deliver the best possible customer interactions and improve performances. Each product provides specific solutions to augment the customer experience and elevate business operations. You can use them all together or individually to fit your business needs. We are here for our customers, including providing a success coach who offers incredible value through CX expertise. Are you curious about understanding our ecosystem and our products? We are excited to tell you about them! Explore our website listed in the comments and drop any questions you might have there. We look forward to hearing from you! #Mosaicx #CustomerJourney #CustomerExperience #CX #AI #ArtificialIntelligence

We are thrilled to introduce the next product from our Mosaicx360 ecosystem: Outreach. This dynamic product offers proactive services, and enables outbound communications by voice and SMS messaging. Its predictive services send customers helpful reminders, alerts, and the opportunity to provide feedback. When purchasing Outreach, you also receive: - A Customer Success Coach - Orchestration and CX Expertise - Manager and Dashboard. Outreach is a differentiator when it comes to customer service. Learn more about how our product can elevate your CX today. You can explore our website for more information on this and each of the other Mosaicx360 products. We’d like to hear from you. Please leave your questions or thoughts in the comments section. #Mosaicx #CustomerJourney #CustomerExperience #CX #AI #ArtificialIntelligence

Today, our spotlight shines on our Mosaicx360 ecosystem product: Insights360. Insights360 captures end-to-end client experiences and interactions throughout every aspect of customer journeys from dial to disconnect across media, including time on hold, self-service interactions, transfers to a live agent, and third-party services. With Insights360, you can identify enterprise opportunities, listen to calls from the customer’s view, and receive concrete data needed for confident decision-making for your business with easy-to-understand dashboards. When purchasing Insights360, you also receive: - A Customer Success Coach - Orchestration and CX Expertise - Manager and Dashboard. Imagine if you could eliminate the guesswork and uncover valuable insights to enhance customer satisfaction, optimize costs, and boost business performance in your contact centers. Be sure to explore our website linked in the comments and drop your questions and thoughts there, as well. #Mosaicx #CustomerJourney #CustomerExperience #CX #AI #ArtificialIntelligence

🌟 Personalization is the Future of Customer Experience! 🌟 In today’s competitive landscape, brands that embrace AI and data-driven personalization are creating stronger customer loyalty and driving business growth. Here's why this matters: 💡 Data + AI = Seamless Experiences: Every interaction strengthens the customer journey, creating more meaningful and efficient connections. Personalization is no longer a luxury—it's essential to staying relevant. 🎯 Empower Your Customers: Deliver what they need, when they need it, and on their terms. The result? Higher satisfaction and lasting loyalty. 🚀 C-Suite Collaboration: Personalization is a team effort! CMOs, CDAOs, and CIOs need to work together to harness the power of data and deliver tailored experiences across every touchpoint. Brands that get it right see 15% higher shareholder returns and enjoy significant growth in customer satisfaction and engagement. Let's keep pushing the boundaries of what's possible! 💪 For a more in--depth look at this topic check out the article in CMSWire (linked in the comments.) #CustomerExperience #AI #DataDriven #Personalization #Leadership #CX #MarketingInnovation #BusinessGrowth #CMO #CDAO #CustomerLoyalty #AgileMarketing

🚀 The Future of CX is Here! 🚀 We’re excited to kick off yoummday's younite CX event this week, where we’ll be tackling one big question: "Does Your AI Make You Happy?" 💡 At yoummday, we're shaping the future of customer experience by blending cutting-edge AI technology with a human touch. This event brings together thought leaders, innovators, and visionaries to explore how AI can truly enhance customer satisfaction and drive success. Stay tuned for event highlights and insights that could reshape your approach to CX! #youniteCX #CX #AI #tech #SaaS #CustomerExperience

🌟 Planning Your 2025 CX Strategy? Here’s What You Need to Know 🌟 Customer Experience (CX) is no longer just part of the business—it is the business. As we move into 2025, here are the key trends shaping the future of CX and how you can stay ahead: 1. CX Takes Center Stage: The top brands are making CX a C-suite priority, driving stock gains and outperforming their competitors. It’s crucial to align your entire business around CX to see stronger results. 2. AI is Everywhere: By 2026, AI will enhance 100% of CX roles. From empowering agents to improving problem-solving, AI will be the ultimate co-pilot for delivering better customer experiences. 3. Outbound is the New Inbound: Proactive engagement is set to replace reactive strategies. By anticipating customer needs, you’ll boost satisfaction and reduce inbound volume. 4. Leaders Pull Ahead: As customer expectations rise, the gap between CX leaders and laggards is widening. Using AI insights is the key to staying ahead of the curve. 5. AI & Knowledge Management Unite: Ensure your AI provides accurate info by integrating it with real-time, vetted data. Trustworthy AI equals happier customers. As we prepare for 2025, it’s clear that CX needs to be a strategic priority. Embrace AI, unify your touchpoints, and get ready to lead the future of customer experience. #CX #AI #CustomerExperience #BusinessStrategy #AIinCX #FutureOfWork

In a recent Forbes article, Henry Peter, Ushur Co-founder & CTO, reveals the role of customer experience automation in achieving success and time to value in digital transformation. When designing your automation strategy, look for speed, security and efficiency to rapidly identify and resolve customer touchpoints. When done correctly, customers should be able to engage with you when they want, how they want and where they want, making for a surprisingly delightful experience while reducing operational burden and costs for your business. 📖 Read now: https://hubs.la/Q02f1zWQ0 #Forbes #Automation #CX #CXA #AI #CustomerExperience #digitaltransformation

🌟AI features to elevate hearme CXM platform!🌟 🔍 We're thrilled to unveil the latest evolution of hearme, introducing powerful AI features that are set to redefine your CX design journey. Design Strategy: Our AI analyzes business strategy, customer needs, and requirements, unveiling CX visions and customer journeys tailored to your brand. - Tailored Touchpoint Experiences: Craft personalized interactions at specific touchpoints, ensuring a seamless and unforgettable customer journey. - Survey Design: Craft surveys that resonate with your audience and CX design, capturing specific feedback that translates into actionable insights.. 🤖 Why it matters: These AI features empower you to shape, implement, and optimize your customer experience strategy with the support of a sophisticated and trusted AI expert. It's a game-changer for creating exceptional customer interactions.. 🌐 Stay Ahead in CX Differentiation: In a landscape where customer experience is a pivotal differentiator, our enhancements position you ahead of the curve, surpassing customer expectations and propelling business success. 🎥 Explore the future with out video: #CustomerExperience #AIinCX #Innovation #CXMPlatform #RevolutionaryUpdate

Lots of great insights from #Ushur Co-Founder and CTO Henry Peter in Forbes. Henry points out that organizations are "gravitating to consuming higher-level micro-engagements", defined as "small, repeatable experiences that can be pre-configured and consumed within a larger environment." There are hundreds of these micro-engagements across the entire healthcare member/patient journey. Ushur's platform is ideal for "building, fine-tuning and publishing customer-centric micro-engagements that can be deployed within an organization’s overall customer engagement strategy". Henry advises healthcare organizations to take the following approach to stakeholder engagement: 1. Prioritize high-value, high-volume member/patient interactions based on their impact on satisfaction and health/business outcomes; 2. Model out the ideal experience from a member/patient perspective (an outside-in vantage point) 3. Determine your stakeholders' preferred methods and channels of engagement; 4. Identify existing sources of supporting information, enabling you to minimize the information required from your customers as part of an interaction; and 5. Orchestrate your member/patient interactions interactions to allow them to engage with you when they want, how they want and where they want, while making the interactions as responsive and unintrusive as possible.