Thuc Vu Xuan’s Post

From Idea to Impact: CX Champ's First Major Milestone Six months ago, CX Champ was just an idea—a vision to revolutionize customer experience management. Today, we're thrilled to announce that our first client is none other than a major salon brand with 90 locations across India! This partnership is a testament to the power of innovation and dedication. With CX Champ, these 90 salons are now effortlessly collecting customer reviews using our custom-designed review stands. Every review is met with a personalized, automated response powered by generative AI, ensuring that every customer feels valued. But that's not all—each salon now has its own dashboard, giving them real-time insights into their performance and helping them continuously improve. We've made a significant impact in just a short time, and we're just getting started. Our commitment to enhancing customer experience is stronger than ever, and we're excited to bring this level of excellence to more brands. To our future clients: Let's create something extraordinary together. #CustomerExperience #Innovation #ClientSuccess #Ai #CXChamp #SalonIndustry #BusinessGrowth

Insights from the session on "The Customer Experience Revolution in the AI Era" at #MWC24! In today's rapidly evolving landscape, leveraging AI has become imperative for businesses aiming to revolutionize customer experiences. Deborah Battaglia from Assurant highlighted the transformative potential of AI, with 79% of companies expecting significant AI-driven changes within the next three years. AI adoption addresses key shifts, including the demand for choice and flexibility, rising expectations for quality, and the need for operational efficiency. Miriam Asmar from Braze underscored the importance of breaking silos, maturing first-party data, and fostering creativity and experimentation in AI-driven marketing strategies. The focus on hyper-personalization and customer centricity promises to elevate marketing efforts and drive meaningful engagement. James Kaplan from MeetKai shed light on the heightened user expectations for personalized content generation, signaling the evolving demands in today's digital landscape. The session emphasized the pivotal role of AI in reshaping customer experiences, driving personalization, and enhancing operational efficiency across industries. Excited to explore how AI can transform your customer experiences? Let's connect at #MWC24 Hall 2K21 to delve deeper into these insights and discuss how we can leverage AI to drive success in your business! 🚀✨ #AI #CustomerExperience #DigitalTransformation #Innovation #BusinessStrategy #Networking #EventName #TechTrends

How can AI chatbots revolutionize your customer interactions? Let’s discover the Power of Smart Conversations and Smarter Solutions. This explores the transformative capabilities of AI-powered chatbots in modern customer interactions. These intelligent digital assistants redefine engagement, offering personalized support 24/7. With adept understanding of user queries, they provide precise responses and seamlessly guide users through tasks. Their adaptive nature ensures continual evolution, optimizing both customer experiences and operational workflows. Embracing these advancements empowers businesses to lead in delivering seamless interactions and fostering meaningful connections with their audience. #AIChatbots #DigitalTransformation #SmartSolutions #Innovation

Discover how to overcome disjointed infrastructures and deliver a seamless customer experience that sets you apart from the competition. Watch our on-demand fireside chat with Martin Han and Danroe Delos Santos, where they dive into strategies for overcoming these challenges, including: ✅ Identifying, prioritizing, and optimizing self-service workflows to increase digital resolutions ✅ Integrating disparate systems to create a unified CX ecosystem ✅ Leveraging AI to enhance customer experience, performance, and align with your brand Watch now: https://bit.ly/4gHQWva #CustomerExperience #ArtificialIntelligence #DigitalTransformation

🚀 Exciting News for the CX Community! 🚀 I'm thrilled to share my latest LinkedIn article: "Taking all my experiences and turning them into something that helps the CX Community at large." This piece is a culmination of my journey in customer experience, from the dynamic world of sports entertainment to leading CX strategies in the corporate sector. In this article, I delve into how the emergence of generative AI is reshaping customer interactions and the critical balance between enhancing customer experience and the organizational framework supporting it. Drawing from my diverse background, I discuss the importance of quality, personalization, and the human element in today's AI-driven CX landscape. If you're looking to stay ahead in the ever-evolving world of customer experience, or if you're curious about integrating technology while maintaining that personal touch, this article is for you. Join me in exploring how we can all be part of the winning team in this new era of CX. 👉 https://lnkd.in/eTwfc9Rp #CustomerExperience #AIinCX #Personalization #Innovation #LeadershipInCX

Utilize GenAI to deliver hyper-personalized customer experiences, increasing satisfaction, engagement, and sales conversion. #GenAI #CustomerExperience #Personalization Leverage emotionally intelligent bots for natural and empathetic customer interactions, fostering stronger brand-customer relationships. #AI #CX #Chatbots Follow a comprehensive framework with GenAI for rapid ideation, visualization, and deployment of customized engagements at scale to enhance CX capabilities effectively. #Innovation #CustomerEngagement #Prototype Learn more about this topic here: https://lnkd.in/eqx8ujm3 At Grow Scale Win™, we're all about using AI to enhance productivity and efficiency. That's why we've built the AI Growth System™, a truly holistic approach to growing your business. You get a personalized growth strategy and a full suite of AI powered tools to generate leads, nurture prospects, and close sales. Learn more at www.growscalewin.com. DM us with any questions.

Unlock Precise Customer Experiences: The Key to Thriving in 2024 🚀 In the fast-paced world of business, staying ahead of the curve is more important than ever. Organizations that prioritize precise and trusted customer experiences are the ones set to thrive in 2024 and beyond. At ETHOS AI, we understand the significance of leveraging digital technologies and intelligent data insights to deliver personalized and seamless experiences that drive loyalty and growth. From navigating privacy changes to embracing AI breakthroughs, the landscape of customer experience is constantly evolving. That's why it's crucial to stay on top of the latest trends and insights that shape CX strategies. Our mission is to empower organizations like yours to navigate this ever-changing terrain with confidence and success. The key to unlocking this potential lies in building a strong data foundation. By harnessing the power of data, organizations can iterate and optimize their CX strategies, ensuring they remain competitive in the market. Contact us to delve into the strategies and technologies that will define CX excellence in 2024. Ready to stay ahead of the curve? Let's unlock the future of customer experience together. Visit our website www.ethosai.ai to learn more. #CustomerExperience #CX #DataInsights #AI #EthosAI #BusinessSuccess #FutureReady

🚀 Ready to Revolutionize Your Business with AI-Powered Customer Experiences? 🌐✨ Are you looking to take your business to the next level by harnessing the power of Artificial Intelligence for unparalleled customer experiences? Let's talk! 👥 In today's ever-evolving market, personalized and seamless customer interactions are the cornerstone of success. As an advocate for leveraging cutting-edge technology, I'm passionate about helping businesses like yours harness the potential of GenAI to transform customer experiences and drive growth. ⭐️ Why AI for Your Business? 🔹 Personalization: Tailor-made experiences that resonate with your customers, boosting engagement and loyalty. 🔹 Efficiency: Streamline operations, optimize workflows, and enhance productivity across your business. 🔹 Insights: Unlock the power of data to gain actionable insights and make data-driven decisions. 🌟 What I Offer: As a professional in AI-driven customer experience enhancements, I specialize in guiding businesses through the integration of AI solutions to foster meaningful connections with their audience. From tailored recommendations to predictive analytics, let's explore how GenAI can be your game-changer. 🔍 Let's Connect: Whether you're curious about AI applications, seeking insights into enhancing customer journeys, or eager to explore how AI can benefit your business, I'm here to spark conversations and share insights. 🤝 Let's initiate a dialogue! Reach out via DM to discuss how Niveus Solutions can revolutionize your business through GenAI. Together, let's unlock new possibilities and elevate your customer experience strategy. 🌟✨ #ArtificialIntelligence #GenAI #CustomerExperience #BusinessTransformation #Innovation #AIforBusiness #NiveusSolutions

✨🎉 It's a wrap! 🎉✨ Our recent webinar, "How to Use Generative AI with the Voice of Your Customers," was a success! 📅 Carlos del Corral delivered an awesome session on using Generative AI to transform your Customer Experience initiatives. 🔍 Key Takeaways: 🤖 Generative AI can amplify your customer engagement strategies. 💡 Cool features of Lumoa, the first CX platform integrating GenAI, that can enhance your customer insights. 🚀 actionable strategies to interpret and leverage the Voice of Your Customers, that will guide you toward informed decision-making and enhanced customer relationships. 📽️ Missed the live session? No worries! You can still register to receive an exclusive recording of the webinar. Dive into the advanced features of Lumoa GenAI and see firsthand how these innovations can drive your customer experience forward. 🔗 Click the link and gain access to transformative insights that could redefine your approach to customer experience. #cx #gpt #genai #customerexperience 

How Generative AI Will Transform Your CX Program?? Ever pondered how GenAI is flipping the script on CX technologies? 🌟 📈 💡 Get ready to dive deep into the Gartner report and unlock the secrets! Discover how GenAI turbocharges customer understanding, sparks lightning-fast journey map ideation, and flips the script on CXM. Are you ready to ride the wave of the future? Don't miss out—grab your copy of the report now and join the CX revolution! 🚀 : https://lnkd.in/d_CYV9QB #gartnerinsights #customerexperience #cx #download