Stitch’s Post

Dive deeper into Braze capabilities with another Thread the Needle episode by Stitch! In this video from Stitch's own Jesse Cohen, he covers how to use webhooks to leverage Braze along with your other systems for more personalized customer experiences. Be sure to check it out! 💡

🚀 T-minus 5, 4, 3... Yep, our Product Hunt launch is blasting off soon! We've been in our feedback lab, cooking up solutions like mad scientists 🧪. Our aim? To revolutionize how product and CX teams, including the superheroes at Canva, Notion, Loom, Apollo.io, and more, manage their customer feedback like a boss! Here's what you can expect: 🎯 One dashboard to rule them all (feedback, that is!) 🎯 A magic wand that sorts, understands, and prioritizes your customer wishes (No genie required 🧞♂️) 🎯 Eureka moments with actionable insights to supercharge your product (Bingo!) Stay tuned, because we can't wait to unveil the awesomeness we've been brewing. What's on the horizon? Let's just say it involves a captain's hat! 👩✈️ Smash that follow button to be the first to know when we go live! 🎉

This is something you do not want to miss! Join Optimizely and Contentsquare webinar 12th of September and learn how we can take your business to next level by driving greatly improved conversions, customer satisfaction and operational efficiencies. Optimizely and Contentsquare are more than 1+1 and allow your team to: - Quantify the biggest UX issues that are costing you online customers - Confidently test and improve your digital experiences with a tailored to-do list - Prioritize what matters most to optimize conversions and grow revenue https://lnkd.in/dFDGYGsz

Excited to share insights on optimizing customer journey mapping tools! Whether you're a seasoned marketer or just diving into the world of CX, understanding the right tools is key. From online platforms like CXMap & UXPressia to software applications such as XMind & Miro, and even PowerPoint templates, there's a fit for every need and budget. Let's explore the options together and elevate our customer experiences! #CustomerExperience #JourneyMapping #MarketingTools #BusinessStrategy https://lnkd.in/dTHQ4cTv

**Revamp Your Customer Journey with Bootstrap Resampling 🚀** As businesses, we're on an ongoing journey with our customers, navigating each touchpoint to deliver exceptional experiences. Yet, the road can be unpredictable. Here’s where Bootstrap Resampling steps in, a game-changer that can significantly enhance the customer journey—providing a map to navigate the complex terrain of customer interactions. 1. **Defining the Customer Journey**: It’s all about mapping out every step your customer takes, from the first spark of awareness to the glow of loyalty. Understanding this journey allows us to identify areas ripe for improvement and opportunities to personalize the experience. 2. **Integrating Bootstrap Resampling**: This powerhouse technique helps simulate multiple scenarios from existing data sets, offering a clearer insight into customer behavior and preferences. It’s like having a crystal ball to predict and improve the paths your customers take, ensuring each step is optimized for satisfaction and loyalty. 3. **Continuous Improvement**: The beauty of Bootstrap Resampling is its ability to provide iterative learning. By regularly analyzing the data, businesses can make informed decisions that fine-tune the customer journey, ensuring it evolves with changing customer needs and preferences. Incorporating Bootstrap Resampling into your strategy not only deepens your understanding of the customer journey but unleashes potential for targeted upselling, increased personalization, and ultimately, a more compelling customer experience. How are you leveraging automation and AI to decode and enhance the customer journey in your organization? #CustomerJourney #BootstrapResampling #BusinessGrowth

One of the first things I learned as a marketer was “go big or go home”. We went big! Check out Alexander Atzberger at the NYSE where he talks about Optimizely and how we make lives better for all the wonderful marketers around the world. Let’s continue to go big and see where we go next!

Pricing increases suck, so I compiled a document with some tips to help communicating them suck less. Before diving into the document, here is some quick advice to help with your pricing communication: Remember, no matter what you do, some customers will be unhappy with a pricing increase. The larger your company, the more likely a price increase is to be scrutinized. How can a product marketer help communicate a pricing increase? A PMM should work closely with the content, UX, lifecycle, sales, customer success, and product teams when a price increase is unavoidable. Here's how a PMM can collaborate effectively: Content: Develop clear, concise messaging for each customer segment. UX: Conduct testing and focus groups to understand customer reception. Lifecycle: Ensure the team has the necessary assets and collaborate on segmentation. Sales and Customer Success: Equip them to handle customer inquiries and gather insights on valued features. Product: Align on launched features and product value to potentially communicate in messaging. Check out the attached document and let me know your thoughts and any additional suggestions you might have! #ProductMarketing #CustomerExperience #PricingStrategy

AI is enabling us to do more, have you found your use cases? NIVIS Solutions we can help you with your AI Use cases. #aiadoption #aiandbusiness #ai

Introducing an AI-first experience for marketers with new features in Copilot in Dynamics 365 Customer Insights. Manage campaign workflows in one place, curate AI-generated content, and track success from start to finish as you optimize customer experiences. Learn more: http://msft.it/6042crGf8

Dive into the realm of website insights! Discover the magic of Heatmaps for Enhanced Conversions. Uncover the secrets behind user interactions and transform data into dynamic customer journeys. Don't miss the journey; explore now! https://lnkd.in/eVTskBZf #HeatMaps #ConversionRateOptimization #BusinessGrowth