Subway’s Post

This past weekend, I had the privilege of leading the board of the Kingfisher Interpretive Centre Society through their strategic planning journey. It's a reminder that in the face of uncertainty, having a clear plan and a shared vision is like a guiding star, helping organizations navigate the choppy waters and reach their destinations. 🚀 💪 Together, we set a course for a brighter future, and I'm grateful to be part of their incredible journey. Here's to staying steady, adaptable, and focused on the horizon! 🌟🛶 #StrategicPlanning #NavigatingChange #ChartingTheCourse

This month we celebrated a pretty epic milestone at Whistle Punks, where our lovely Operations Manager Jack Farrar hit 7 years around the ole’ axes. Next to our two founders, John & Jools, Jack is the longest serving employee in Whistle Punks! To say he is part of our fabric and our roots is a massive understatement.  In my mission to raise the profile of our people and our industry, here is a "Whistle Stop" tour into Jack’s career at Whistle Punks Urban Axe Throwing to date, and some insight into why this industry really does make for a great career destination. Jack rocked up back in 2017 and started as an Axe Throwing instructor, on a part time gig from our lowly beginnings in a basement in Whitechapel in 2016, to a rugged railway Arch in Vauxhall.  Since then, Jack has and continues to be a steadfast, dedicated, focused and driven member of our team. Jack has played and continues to play a pivotal role in moving the dial from us being a 1 venue get up, to a 4 venue, spanning 4 cities, 100+ employees fully licensed, all singing all throwing competitive social destination.   Jack quickly moved from Instructor & Host “Axe-trodinaire” to Assistant Venue Manager, Venue Manager and in September 2022 was deservingly promoted to Operations Manager overseeing all 4 of our Venues. Jack is all things Whistle Punks. When I think of our company values of Better Than Yesterday, Bult to Last & You’re with Us, he is all these things, every single one of them. He works tirelessly to support the team around him, he has an incredible way of bringing along the whole team on whatever the goal, and, most importantly, when he sees a space to learn, grow and develop, he takes it every time. He is also coined the go to #WWCMD, which is often a compliment but sometimes a curse. I am not even sure Jack envisaged a career in Hospitality; I am sure he saw the role of Instructor as the perfect space to perfect and project his stage presence and acting prowess whilst studying his acting degree, and to be fair it actually did from what I have witnessed Jack do running a lane. But hospitality can and will do that for you, there are so many spaces and opportunities to grow, move and learn. What it takes is mindset, passion, character and focus, a willingness to learn and an attitude of I care, and Jack has all of these in spades. Jack, we honestly are lucky to have you on our team, you put our people and purpose front and center every time and for that we applaud you. As the late great, Len Goodman would say, SEVEN…although it really is a Ten from Us. PS Excuse the picture, after a week of asking for a professional headshot that makes you "look like an Ops Manager", I gave up and settled with this one from Jack's recent trip to Vietnam!  

Onboarding, ahoy! 🗺️⚓ Let’s navigate these uncharted waters together. Hiring can be stressful and so can Week 1 for the new employee trying to gain their sea legs. Onboarding as a Voyage: Onboarding is like setting sail on a new adventure. The waters can be choppy, but with the right crew and a well-charted course, we’ll navigate smoothly. Fresh Eyes: Aye, sometimes we need a lookout in the crow’s nest to spot hidden reefs! Station 22 Consulting could be your trusty spyglass, scanning the horizon for any process bottlenecks or missed opportunities. Free Consult: Let’s set our compass toward Station 22 Consulting! 🌐 I’m thrilled to explore how our expertise can enhance your crew’s readiness. A 30-minute consult awaits you—a chance to plot a better course, trim the sails, and ensure our new crew members find their sea legs swiftly. Fair winds and smooth seas! 🌐🌊 Visit https://lnkd.in/eV_VsuJW to schedule a free 30 minute consult.

Gratitude isn’t just for the long tenured —it's a daily business practice that brings joy. Izaic W. your gratitude for the new hire is amazing! If someone shows up and is welcomed with joy into an organization, the likelihood of that person engaging, showing up and staying increases. I hope anyone thinking about how to bring more joy to the workplace is putting - "Find more ways to express my gratitude" on their to-do list everyday! What or who are you grateful for in your workplace today? #Seniorliving Elegance Senior Living

Top three reasons to join me at EPOP Last Tuesday on Feb 27th: 1. Check out a neat spot that you don't usually go to 2. Hear an awesome professional development speaker in a relaxed environment 3. Meet cool professionals (like me!) Convinced? Great! See you there (register below)

Does a 92% reduction in chargebacks sound too good to be true? That’s exactly what Lost Island Themepark and Waterpark achieved with ROLLER! 🔥 On top of that, they also saw time to train staff decrease by 63%. ⏱️ Learn more about this monumental achievement and how you can replicate it in the case study. 🔗 https://ow.ly/Tua150SI5l6

Very much looking forward to attending and moderating a session at The Operational Real Este (OpRE) Festival on 27th June. The agenda feels fresh and it is great to have a conference focused on the operations of real estate. As we always say, it’s the people that make a home and make a difference to how you experience spaces. (Listen to the latest episode of our podcast Housed as we discussed just this!) I am loving the topic of the experience economy that I will be discussing with my very lovely and insightful panel - Joe Persechino, Jenny Shaw and Mark Clacy-Jones. What is the experience economy? Are we doing enough? Is the right level of investment there? If you are going and want to catch up, please get in touch. #realestate #experienceeconomy #property

Discover why our customers are raving about TD Staff! "Absolutely loving the ease of setting up and using Tourney Direct! This has been so easy to set-up and use." 😍 Ready to experience the same convenience? Try our easy-to-use tools today and say goodbye to inefficiencies and hello to seamless event staffing management! #TourneyDirect #CustomerFeedback 🚀 #TourneyDirect #CustomerSatisfaction #CustomerFeedback #SportsEventStaffingManagement #TDStaff🌟

The survey results from the 1 Year Anniversary of the Teacher & Staff Lounge Makeover project are in. This work matters. Click here for the survey results:  https://shorturl.at/h8Jjr.

🚗✨ Special Edition: Jan and Sherri Chronicles! ✨🚗 YWCA OKC is one of United Way Partners. Last week, Jan, CEO of YWCA OKC and I were asked to present to OG&E. I drove, and once we arrived downtown, there was only one parking space left. I attempted to parallel park but didn’t quite get it right. This is where the fun begins… Jan: Sherri, the car is out too far.  Me: (Numerous attempts to park with no success) Jan, can you go ahead and park the car for us while I pay?  Jan:  Sure, Sherri. (She successfully parks) As we are walking around the corner to OG&E… Jan: What do you do when there's a parking space that requires parallel parking?  Sherri: I drive around the block until I can find one that doesn’t require parallel parking.  Jan:  I will just have to teach you how to parallel park. 😁 (Big Colgate smile) Lesson to Learn:  🚀 In business, just like in parking, you can't always avoid challenges. Instead of circling the block looking for an easier option, face the challenge head-on. Seek help when needed, learn new skills, and soon, you'll be navigating through tight spots with confidence. Let's embrace every opportunity to grow! 🌟 #LeadershipLessons #Teamwork #PersonalGrowth #BusinessWisdom #YWCAOKC