Talkdesk’s Post

The 2024 CX Innovators Awards is firing on all cylinders, and today we're announcing Teka Group as the winner of the CX Rookie of the Year Award! The CX Rookie of the Year Award celebrates companies that have successfully adopted Talkdesk technology, showcasing CX excellence through quick setup and fast ROI. Let's break down why TEKA won the CX Rookie of the Year Award! Using our powerful contact center software, specifically Talkdesk CX Cloud, TEKA was able to: 📹 Introduce video calls to solve customer challenges 🙌 Increase issue resolution by 10% 📉 Reduce the need for technician visits 💪 Enhance operational efficiency and increase productivity ⭐ Increase customer satisfaction scores to 4.7 out of 5 If you ask us, we'd have to say those results using our platform are nothing short of amazing! Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/dXcTXw8g #CXInnovators #CX #CXInnovatorsAwards #Teka #TekaGroup #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter

SO cool to see how companies are innovating with AI and Talkdesk:

Huge congrats to TireHub for winning the 2024 CX Revenue Growth Leader Award as part of our annual CX Innovators Awards Program! This award was specifically designed for companies that have used customer experience insights to unlock new revenue streams, drive enterprise growth, and maximize profitability. Join us as we explain how and why TireHub won this prestigious award! After deploying Talkdesk Copilot, Tirehub has been able to: 💪 Improve operational efficiency via our automatic call summarization tool ✏️ Increase comprehensive CRM notes from 200 to nearly all 2,500 daily interactions 📊 Improve sales conversions across the board ⏱️ Save two minutes per call, translating to 83 hours saved daily 📱 Maintain a 3-second average answer time for all urgent inquiries If you ask us, we'd have to say those results using our platform are nothing short of amazing! Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/gCqf6mSP #CXInnovators #CX #CXInnovatorsAwards #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter #TireHub

The 2024 CX Innovators Awards are carrying on full steam ahead, so with no further ado, let us introduce Fortem Solutions as the CX Innovator Award Winner! The CX Innovator Award was made specifically for companies that have leveraged our AI-powered contact center technology in unique and innovative ways to solve diverse and complex CX challenges. Curious why Fortem won the CX Innovator Award? We're here to answer all your questions! In deploying with Talkdesk CX Cloud and Talkdesk Autopilot, Fortem was able to totally modernize and revolutionize their outdated contact center system, and in doing so, they were able to achieve: 📲 A rise in calls answered within 30 seconds ⏰ Reduced hold times 🙌 Improved call quality monitoring scores to 95% 🤝 Better community engagement between agents and customers 😀 Higher-quality customer interactions between agents and customers 🔗 Simple integrations with Salesforce If you ask us, we'd have to say those results using our platform are nothing short of amazing! Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/gMejK33D #CXInnovators #CX #CXInnovatorsAwards #Fortem #FortemSolutions #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter

We are thrilled to announce that Polly.Help is now available on the Genesys AppFoundry, a premier marketplace for world-class customer experience solutions. This strategic collaboration facilitates seamless integration of our advanced knowledge management platform with Genesys Cloud, enhancing the capabilities of contact centers globally. Polly.Help offers innovative tools that boost the efficiency of support agents and enhance customer service operations. Our presence on the Genesys AppFoundry allows Genesys customers easy access to our comprehensive knowledge management platform, enriching their existing systems with guidance and know-how. Cees Zwezerijn, Senior Adviser and Founder at Polly.Help, stated, "Integrating our platform with Genesys Cloud via the AppFoundry provides a straightforward path for enhancing contact center operations. And following a successful deployment, organizations can expand the use of our platform to other departments, effectively transforming it into a centralized knowledge management hub." He added, "This expansion not only streamlines processes but also significantly enhances organizational efficiency by seamlessly integrating essential knowledge into any business system or application, fostering a well-informed, unified workforce." To discover more about how Polly.Help can revolutionize your customer experience, visit our page on the Genesys AppFoundry today! #PollyHelp #GenesysAppFoundry #CustomerExperience #KnowledgeManagement #AI

The 2024 CX Innovators Awards are going strong, so today, we're proud to announce Medela as the CX Transformation Award winner! The CX Transformation Award is bestowed to businesses that have successfully embraced digital transformation as a strategic differentiator resulting in a positive business impact. Using our AI-powered platform, Medela has been able to: 🏎️ Turbocharge their customer experience ⚡ Streamline contact center operations 🤝 Improve customer service quality 📥 Implement surveys and real-time feed mechanisms ⌚ Reduce wait times 💪 Maximize agent productivity 😃 Increase customer satisfaction 🎛️ Fine-tune operational efficiency If you ask us, we'd have to say those results using our platform are nothing short of amazing! Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/gf8xHz56 #CXInnovators #CX #CXInnovatorsAwards #Medela #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter

CX leaders, it’s 2025—are your tools still stuck in the past? 🤔 The demands of modern customers and teams have changed. SaaS 2.0 isn’t just a concept anymore; it’s the standard: https://dvrv.ai/40sBkG4 It’s about connecting customer support with product development, empowering teams with AI-driven insights, and creating a seamless workflow that turns challenges into opportunities. At DevRev, we’ve built a platform designed for this new era. By bridging the gap between support and product, we’re enabling teams to work smarter, faster, and more collaboratively. And while features like Workforce Management and Native Telephony are on the horizon, our foundation is already delivering what today’s high-performing teams need. So here’s the question: is your support strategy ready to meet the expectations of 2025, or are you still operating like it’s 2015? We’d love to hear your take—share your thoughts in the comments below 👇 #CX #DevRev #SaaS

The 2024 CX Innovators Awards announcements are still in full swing, so let us introduce the 2024 CX Visionary Award Winner, JK Moving Services! The CX Visionary Award Winner was built from the ground up to celebrate and embrace enterprise leaders who enthusiastically embrace emerging technologies, including AI, to create world-class customer experiences. With this in mind, we must give credit to Ken Cohen, SVP of Sales at JK Moving Services, and his monumental effort to create the best CX possible. In rolling out Talkdesk's software, Ken has been able to help JK Moving Services achieve a: 📲 7% reduction in call abandonment rates 🗣️ 30% decrease in escalations to supervisors ⏰ 25% reduction in agent training times 📈 98% customer satisfaction rate 💰 26% boost in sales conversions If you ask us, we'd have to say those results using our platform are nothing short of amazing! Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/gWrVxrjn #CXInnovators #CX #CXInnovatorsAwards #JKMoving #JKMovingServices #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter

Huge congrats to Chartis, this year's Partnered CX Innovation Award winner! As part of the 2024 CX Innovators Awards, Chartis has been given this award for achieving customer experience excellence through their work with a partner, in this case, CHOC Children's! Both Chartis and CHOC implemented Talkdesk Healthcare Experience Cloud to meet the healthcare provider’s evolving needs while offering the scalability and advanced capabilities necessary to transform patient access and provider efficiency. In doing so, they achieved some amazing results: ⬇️ Average hold times have decreased ⬇️ Average handling time has been reduced ⬇️ Dropped calls are down ⬆️ Their contact center can have a higher interaction volume without additional staff ⬆️ Existing staff have been able to increase their interactions in a more efficient manner ➡️ Patient experience is modern, simple, fast, and excellent Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/g7nJMBAn #CXInnovators #CX #CXInnovatorsAwards #Chartis #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter

Today, we are bestowing Collins Community Credit Union with an Honorable Mention for the CX Efficiency Leader Award as part of the 2024 CX Innovators Awards! CCCU is a north star when it comes to enterprise CX efficiency, so we had to celebrate their unique ability to increase workplace effectiveness and operational efficiency by leveraging innovative tech solutions from Talkdesk's AI-powered repertoire of industry-specific software. In doing so, they have been able to deploy creative CX solutions to their customers that have resulted in: ✅ An 89% self-service rate ✅ A 50% reduction in abandoned called ✅ A 28.5% decrease in dropped calls And for that, we think they deserve recognition! Want to learn more about the 2024 winners and honorable mentions? Click the link below, give us a follow, and stay tuned for future posts: https://lnkd.in/gsw2FxrG #CXInnovators #CX #CXInnovatorsAwards #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter #CollinsCommunityCreditUnion #CCCU #HonorableMention