Tamara McMillen’s Post

***The Power of Customer Success in Driving Revenue Growth - Tamara McMillen*** In today’s business world, there is a great deal of emphasis on Customer Success, on being customer centric, as a lever to drive sustained revenue growth and market capture. Whilst organisations may ‘focus’ on that through their advertising and marketing, the reality is their sales teams often still lead with products and services. In this episode of The Exceptional Sales Leader Podcast, I have the privilege of speaking with Tamara McMillen, a CRO, operating partner and growth adviser to Fortune 50 organisations as well as privately funded businesses (start-up, scale up & stable enterprises). We discuss the importance of customer success and the evolution of the customer journey as businesses grow. Whether you are new to sales and sales leadership or whether you have been in the game for a while, this is a conversation you want to listen to more than once. Tamara shares a number of insights and perspectives from her vast experience, which can only help you fast track your organisation’s growth path. To connect with Tamara and to listen to the episode, please click the links in the comments below. 👇 #podcast #sales #customersuccess #leadership #growth #revenue #salesleadership #exceptionalsalesleader

Are you comfortable with “good enough”? What if I told you that’s the most dangerous mindset in business? Our latest podcast dives into why it’s time to challenge the old saying, “If it ain’t broke, don’t fix it.” We explore how successful B2B leaders are breaking what works to stay ahead of the curve It’s about embracing innovation, continuous improvement, and building a business that’s ready for anything Think of Blockbuster ignoring streaming or companies clinging to outdated models - they were good, until they weren’t In this episode, we share practical strategies for transforming your mindset and your business Whether it’s implementing small tweaks with Kaizen or thinking big with scenario planning, there’s something here for everyone And we don’t just talk theory - we give real-world examples, actionable advice, and a whole lot of motivation If you’re ready to break what’s working and build what’s next, this is a must-listen Check it out, and let’s get uncomfortable together Listen now and let me know—what are you ready to fix? #BusinessGrowth #Innovation #Leadership #B2B #RevOasis #ContinuousImprovement #Podcast

The initial reliance on a "fake it till you make it" approach is a common starting point for many in the field. Yet, the true essence of sales success lies not within the product-centric pitch but in transitioning towards meaningful, strategic business dialogues. Here’s how: 1. Focus Shift: Move from emphasizing product features to articulating how your solution enhances business value, aligns with strategic goals and optimizes cash flow or operational efficiencies. 2. Meaningful Engagement: Foster dialogues centered around genuine curiosity about the client's business, asking pointed questions that dig deeper than surface-level needs. 3. Redefining Success: Encourage a cultural shift within sales teams by setting realistic goals focused on quality over quantity, fostering engagements that promise substantial business value rather than chasing arbitrary targets. It's time to rethink sales interactions as strategic opportunities for meaningful business impact. Eric Shaver, thanks for these awesome insights on your episode of the B2B revenue executive podcast #SalesStrategy #BusinessDialogue #StrategicSelling #Leadership

🎙 Episode 94: How to Develop and Share Your Personal Brand Stories In this episode of #TheGTMPack podcast, we interview J. Ryan Williams, CEO & Executive Producer at ANTEATER MEDIA based in Seattle, WA. J. Ryan has operated revenue teams at successful B2B SaaS brands. He's made films around the world & has coached countless startup founders & CEOs. Now, he's helping SaaS professionals & organizations harness the power of video & storytelling. In this conversation, we dig into: 💡 How sales leaders, sales reps & founders discovery their personal stories 💡 How sales teams build pipelines & generate sales through short-form videos on social media 💡 How to develop trust and build connections with your buyers using video & more! #revenue #b2b #gtm #sales #ceo #video #socialselling #leadership #personalbranding

🎙️ Exciting Podcast News! 🎙️ I had the pleasure of joining Adrian Brady-Cesana on The CXChronicles Podcast, Episode #229, where we dive deep into the world of effective SaaS customer onboarding and customer success. As the Founder & CEO of Ascendr, I'm thrilled to share insights and experiences that have shaped my journey in customer-focused business leadership. In this episode, we explore The Four CX Pillars: Team, Tools, Process & Feedback. Here are some highlights: 🔹 Gaining an edge through diverse industry experiences 🔹 The solitary yet rewarding journey of entrepreneurship 🔹 The parallels between customer onboarding and joining a new gym 🔹 The importance of strategically mapping out and engineering great CX from the first touch 🔹 The value of empathising with customers and listening to their experiences, both good and bad Whether you're a fellow entrepreneur, a customer success advocate, or simply passionate about CX, I believe you'll find valuable takeaways in our discussion. 👉 Tune in here: Episode #229 - How Customer Onboarding Leads to Customer Success & Retention https://lnkd.in/e5MCMDvX #CustomerSuccess #SaaS #CustomerOnboarding #CX #Podcast #Entrepreneurship #CustomerExperience #Leadership #Ascendr #CXChronicles

Customer onboarding is so critical to get right. Give a listen to the latest CXChronicles podcast with my mate Richard from Ascendr.

Had a great time sharing stories from the trenches with Peter Beaudoin on the Leaders, Innovators and Big Ideas Podcast about the challenges teams face with sales and marketing. Sometimes selling is really complex... and doesn't always come naturally to founders or their teams. Here's just a few of the problems we see companies struggle with: ➡️ Revenue plateauing and deals stalling ➡️ Getting the sales, marketing, and customer success teams aligned and focused ➡️ Struggling to figure out what's working & what isn't ➡️ Teams moving too slowly... waiting for the perfectly polished pitch or marketing asset before getting in market ➡️ Founders wanting to get out of selling day-to-day ➡️ Overwhelm, distraction, and lacking clarity on where to focus We've been experimenting this year with private training programs, supported by hands-on advisory & strategy sessions, to support innovative companies and their teams in figuring out their growth strategy. Kind of a blend of training meets consulting meets tough love. 🌪️ Interested in learning more about what this is really like? 🎧 Listen now: https://lnkd.in/gkgxNiwJ And shout-out of gratitude to Leaders, Innovators and Big Ideas Podcast for the opportunity to share. 🙏

Building great teams is fun, but it isn't easy. Establishing trust is a fundamental element in creating effective teams. Some leaders try to shortcut the trust-building process, but it's not possible. It takes time, understanding, empathy, and vulnerability. I had the chance to sit down with Eric Franchi and Joe Zappa from the Open Market podcast to talk about establishing trust, building high-impact teams, driving revenue in big & small organizations, and more. Have a listen, and let me know your thoughts in the comments below on how to build great team / drive scalable revenue.

Imagine your customers were your biggest fans. It's not just a delusion - it's a reality for businesses that prioritize customer engagement. But how do you get there? Pragmatic Core uncovers the drivers of engagement to focus on, including personalization, community-building and more. On this path lies fertile soil to sow growth and loyalty. #entrepreneurcompass — Tactical understanding of global best practices. Entrepreneur Compass a Pragmatic Core publication segment that navigates the entrepreneurial journey with confidence. Gain actionable insights and personalized guidance to maximize efficiency, fuel growth, and overcome challenges as a driven entrepreneur or solopreneur. #pragmaticcore - connecting the world for efficiencies that drive better change #pragmaticpeople #podcast  #leadership #recession

Success in revenue organizations is built on trust, openness to new perspectives, and a willingness to learn from every customer interaction–silos have no place at any stage or size. Chris Riedy joined Eric Franchi and Joe Zappa of the Open Market podcast to share his experiences in driving revenue at both enterprise and startup levels. He discusses what makes trust crucial for success, the importance of avoiding silos, key hiring criteria at different stages, and why titles are often overrated. 🎧 Check out the full episode for more: https://hubs.la/Q02JFV4y0 #Sales #Revenue #Growth #Leadership #Scaling #Hiring