How much input should therapists have when determining their caseloads? One of the first features we built for our own staffing and matching platform back in 2021 was the ability for our therapists to log in, and review active and waitlisted cases in a HIPAA-compliant way. They could see the approximate addresses on a map, the behaviors of the patient, as well as available hours for therapy. From there, they could express interest in a case so that our staffing team and Clinical Directors could review hypothetical schedules, and approve them. We thought therapist buy-in would drive increased retention. Turns out we may have been right (Teamwork's retention improved by 8% in 2022 but was it due to therapist choice or their utilization growing also by 40%+?). We speak to other ABA organizations daily and few want that feature. In those cases, we don't enable it when we set up their accounts. I'm curious if people are open to trying it out or does that just complicate an already complex process or did companies just never have the tech infrastructure to do so?
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