Teamwork Healthcare

We wanted to share our perspective on the top practice management solutions to demo in 2024. We also tried to make it more useful by including the full, exhaustive universe of solutions that have paying ABA customers, but if I'm missing anyone, then please let me know in the comments and we can add it to the list! If there's a particular tool that needs a shout-out, then we're also happy to demo it and make a revision. Hope this helps when people evaluate what tools are best for them! Shortlist (in alphabetical order): AlohaABA CentralReach Chorus Software Solutions Lumary ABA Rethink Behavioral Health TherapyPMS Read the pros and cons as well as the full ABA PMS list in the link below. https://lnkd.in/eTZreP-p

Are you an ABA provider that doesn't do outbound recruiting? You should seriously look into it. Here's what did and didn't work for us. We also added what worked for others. Credit to Ashleigh Coates for helping me on this! https://lnkd.in/eSvtqQbj

Everyone talks about RBT turnover but no one admits what it is at their company. Chances are most companies don't even know what it is. We're hoping that by being transparent, even if it's not pretty, others will follow suit. Christie Lau from Token Data Lab and Erika Byers, Ph.D., NYS LBA (she/her) worked together to determine what impact RBT turnover was having on our clients' outcomes. I worked on quantifying the financial impact. Teamwork Healthcare overall has worked on improving retention. We weren't perfect before and we aren't perfect now, but we've certainly made a dent (8% retention improvement YoY)! You can read more on our blog. https://lnkd.in/eDy6V9yd

The gap between the largest ABA providers and their investment into their recruiting functions and everyone else is huge. We know ABA companies that are serving 50 net new families a month! Ashleigh Coates and I wrote a guide for how ABA providers should add automation to support their recruiters to keep up. https://lnkd.in/eNkm5_Ci

How much input should therapists have when determining their caseloads? One of the first features we built for our own staffing and matching platform back in 2021 was the ability for our therapists to log in, and review active and waitlisted cases in a HIPAA-compliant way. They could see the approximate addresses on a map, the behaviors of the patient, as well as available hours for therapy. From there, they could express interest in a case so that our staffing team and Clinical Directors could review hypothetical schedules, and approve them. We thought therapist buy-in would drive increased retention. Turns out we may have been right (Teamwork's retention improved by 8% in 2022 but was it due to therapist choice or their utilization growing also by 40%+?). We speak to other ABA organizations daily and few want that feature. In those cases, we don't enable it when we set up their accounts. I'm curious if people are open to trying it out or does that just complicate an already complex process or did companies just never have the tech infrastructure to do so?