Teleperformance’s Post

Wednesday has been always one of my favorite days of the week. Good morning, ladies and gentlemen and wishing you a great start of the day! My happy Wednesday started with great news! 🎉 🎈 🎊 Proud 2 be TP 😍 #Proud2BeTP #Teleperformance #Egypt #Cairo #Alexandria #Tanta #Benisuef #Workforce #Workforcemanagement #WFM #RTA #Planning #Scheduling #Office #WAHA #Managers #Staff #Leaders

Are you concerned about entrusting your brand to another organization and ensuring they deliver top-tier service? Many companies make promises, but what do the experts who measure performance say? I’m proud to represent an organization consistently recognized as a leader in delivering exceptional customer experiences. Want to learn how we can delight your customers? Let’s talk. #Proud2beTP #RebeccaBrown #JoePeck #AndrewCope

Maximize business growth with Customer Experience Engineering (CXE)! Our blog details how CXE drives success by prioritizing customer-centric methodologies, building loyalty, enhancing brand reputation, and leveraging AI for continuous improvement. Read more - https://hubs.la/Q02DSkNm0 #technologyfirst

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

I've just revisited and updated my 2016 post on "Improving Customer Experience", co-authored with Rajesh Patel. https://lnkd.in/eMAX3X5M Here are six important questions you should be asking: How can your business tailor its approach to meet your customers' unique needs? What steps is your business taking to turn CX data into actionable improvements? Which channels are most impactful for your customers, and how can they be optimized? How can your company empower employees to have a positive impact on customer emotions? How is your business adapting its CX strategies to align with regional and cultural preferences? What technological innovations can you integrate to elevate your CX? Check out the latest insights on CX strategies, the impact of AI and digital transformation, and evolving customer expectations. Your thoughts and experiences are always welcome! #CustomerExperience #CX2024 #DigitalTransformation #BusinessStrategy

Considering a transformation in your customer support strategy? Transform your customer support strategy with GenAI-powered predictive analytics! Join us at our upcoming 4th Edition CX Excellence Awards 2024 to explore the future of customer experience innovation! Don't miss out on discovering how GEN AI can revolutionize your customer journey. Click here to register for the event: https://lnkd.in/dbk5ubQH #quanticawards #quanitccxawards #cx #insighs #genai #ai #customer #techtiptuesday

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

🔺 Uncover the three essential angles of customer experience in our latest infographic, the Tricky Triangle of Modern CX! 🔺 Packed with intriguing insights and vital statistics, this tool is your key to crafting a customer experience that's quick, personalized, and secure. Don't miss out—download the full infographic now and start enhancing your CX strategy today! #CXExcellence #InfographicInsights #IndustryInsights