Heather Nightingale’s Post

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://lnkd.in/gK8ZbKaV #CustomerExperience #GuidedCX  #DigitalTransformation

In an era where customer expectations are higher than ever, businesses need innovative solutions to stay ahead. EnghouseAI is at the forefront of this revolution, offering a practical and impactful approach to integrating AI into your contact center and customer experience strategy that brings improvements and positive outcomes for the whole business. Learn more about EnghouseAI: https://engh.to/eiai #Enghouse #AI #EnghouseAI #ccaas #contactcenter #cx #insights

How do CX leaders organise their teams? How do they integrate their technology? What is their approach to AI? In our second instalment of the 2024 Customer Experience Imperatives, we examine business leaders’ approaches to CX strategy and activation. How are today's organisations meeting consumers' expectations for experience? We dive into the insights around the business practices that enable great CX, and detail how brands can get to the CX Leader status. Download the report here: https://lnkd.in/g5GZaR-G #CustomerExperience #CXImperatives

I've just revisited and updated my 2016 post on "Improving Customer Experience", co-authored with Rajesh Patel. https://lnkd.in/eMAX3X5M Here are six important questions you should be asking: How can your business tailor its approach to meet your customers' unique needs? What steps is your business taking to turn CX data into actionable improvements? Which channels are most impactful for your customers, and how can they be optimized? How can your company empower employees to have a positive impact on customer emotions? How is your business adapting its CX strategies to align with regional and cultural preferences? What technological innovations can you integrate to elevate your CX? Check out the latest insights on CX strategies, the impact of AI and digital transformation, and evolving customer expectations. Your thoughts and experiences are always welcome! #CustomerExperience #CX2024 #DigitalTransformation #BusinessStrategy

How do CX leaders organise their teams? How do they integrate their technology? What is their approach to AI? In our second instalment of the 2024 Customer Experience Imperatives, we examine business leaders’ approaches to CX strategy and activation. How are today's organisations meeting consumers' expectations for experience? We dive into the insights around the business practices that enable great CX, and detail how brands can get to the CX Leader status. Download the report here: https://lnkd.in/g5GZaR-G #CustomerExperience #CXImperatives

How do CX leaders organise their teams? How do they integrate their technology? What is their approach to AI? In our second instalment of the 2024 Customer Experience Imperatives, we examine business leaders’ approaches to CX strategy and activation. How are today's organisations meeting consumers' expectations for experience? We dive into the insights around the business practices that enable great CX, and detail how brands can get to the CX Leader status. Download the report here: https://lnkd.in/g5GZaR-G #CustomerExperience #CXImperatives