Tendable’s Post

🚑 Learning Experience in #QualityManagement: The Critical Importance of Patient Experience 🚑 Recently, I, with my team had the opportunity to present a case study on “Cleveland Clinic: Improving the Patient Experience” in our Quality Management in Hospitals & Healthcare Services class, under the guidance of Feroz Ikbal sir, which served me with some deep insights as to how patient experience has become a cornerstone of modern healthcare. 🌟Key Insights: During our analysis, it became clear that patient experience goes beyond just clinical outcomes of a hospital. Today, a patients’ choices are influenced by several factors.  But critically, #PatientSatisfaction & #Experiences, consisting of communication, physical environment, empathy, care coordination, etc., have emerged as pivotal. 🏥Cleveland Clinic’s Strategic Shift: Cleveland Clinic was among the first organizations to set “patient experience” as a strategic objective, establishing an #OfficeofPatientExperience with a $6.4 million budget back in 2010, founded on the belief that “patients are not merely an illness but have a soul.” With tools like #HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), Cleveland Clinic could: ✅ Collect consistent data on patient experiences. ✅ Enable comparisons across hospitals. ✅ Promote transparency & accountability in care. ✅ Drive improvements in quality. ⚖️ Challenges in Focusing on Patient Experience: Despite these advancements, the journey was not without challenges. Cleveland Clinic had to navigate: 🚨Revenue Impact: As quality improved, readmission rates dropped, affecting revenue. 🚨Resource Allocation: Reallocating resources to boost patient satisfaction while managing costs. 🚨Investment Incentives: Balancing cost increases with the need for investments in efficiency and quality. 🚨Reliable Data Collection: Ensuring accurate & actionable data from tools like HCAHPS. 💡Reflection: As healthcare evolves, patient experience & satisfaction is becoming increasingly vital for hospitals aiming for excellence & competitive advantage. However, there’s a limit to how much we can prioritize this, given the unique challenges of the healthcare industry. The criticality of medical care can sometimes shift the focus, reminding us that while patient experience is crucial, it must be balanced with the core medical mission. During our discussion, we even created a #CAHPS (Consumer Assessment of Healthcare Providers and Systems) model for the #EducationSector & explored how similar frameworks might be adapted to the #Indianhealthcare context. #HealthcareExcellence #PatientExperience #QualityManagement #ClevelandClinic #HospitalManagement #PatientSatisfaction #HealthcareLeadership #MedicalInnovation #HCAHPS #PatientCentricCare #HealthcareStrategy #ContinuousImprovement #HealthcareQuality #PatientFirst #HealthcareTransformation #MHA #LearningInHealthcare #IndianHealthcare

Information Systems Research (ISR) has recently published a new article to the Articles in Advance page:   Article Title "How Hospitals Differentiate Health Information Technology Portfolios for Clinical Care Efficiency: Insights from the HITECH Act"   Authors Jessica Pye (deceased), Arizona State University Arun Rai, Georgia State University John Qi Dong, National Technological University, Singapore   Problem definition We examine how hospitals differentiate their HIT portfolios in response to cost inefficiencies in clinical care processes and HIT policy uncertainty.   Relevance Adapting HIT portfolios to address cost-based shortfalls and policy uncertainty is crucial in shaping service delivery and impacting care costs, making it a key concern for policymakers and hospital decision-makers. Theoretical foundations We combine behavioral theory and institutional theory to explain how hospitals differentiate their HIT portfolios through idiosyncratic learning in response to cost-based performance shortfalls and shifting isomorphic pressures from changes in HIT policy uncertainty.   Methodology We constructed a panel dataset of 11,316 hospital-year observations from 3,319 U.S. hospitals over 2007–2014 to investigate how hospitals’ HIT search differentiation is influenced by cost-based performance shortfalls and policy uncertainty during the phases of the HITECH Act, from conceptualization to enactment to enforcement.   Results Our research provides a key insight: Moderate policy uncertainty, particularly during the HITECH Act's phases, significantly shapes hospitals' search for novel HIT solutions to address performance shortfalls. Hospitals enhance their search differentiation when uncertainty decreases from conceptualization to enactment but reduce it as uncertainty diminishes from enactment to enforcement.   Contributions Our findings surface the utility of combining the behavioral theory of the firm with institutional theory to explain the interdependence among a hospital’s cost-based performance shortfalls, HIT policy uncertainty, and HIT search differentiation. They show how hospital managers and policymakers can reorient their strategies to leverage the interdependencies among these elements, thereby encouraging the pursuit of innovative HIT systems over widespread imitation, to effectively address cost-based performance shortfalls in hospitals.   Short quote Unlocking Healthcare Innovation: hospitals excel in deploying new technologies through peer benchmarking and navigating moderate regulatory uncertainty. Dive into our research to see the transformative impact of this benchmarking strategy combined with moderate policy uncertainty!"   #HealthcareInnovation #HITECHAct #PolicyImpact   Keywords search differentiation, health information technology, performance shortfalls, policy uncertainty, behavioral theory of the firm, institutional theory   Link to article: https://lnkd.in/djh84uad

we have a limited number of free places available at the forthcoming Patient Experience Insight conference which will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement and assurance. Date: Thursday 21st March 2024 Location: Virtual Conference Secure a free place: there are limited number of places available on a first come, first serve basis. Use code HCUK00PX to secure your free place online at https://lnkd.in/eyATnYv8 Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, improving patient experience, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, demonstrating insight and responsiveness in real time, monitoring and improving staff experience, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice. Please note free places are limited and available on a first come, first serve basis. Unable to attend the full day? Don’t worry all our virtual conferences are recorded, giving you the flexibility to dip in and out throughout the day and catch up with anything you miss later. Attending this conference will enable you to: Network with colleagues who are working to monitor and improve patient experience Learn from outstanding practice in developing systems to improve patient experience as a result of patient experience insight Reflect on a patient perspective Understand how patient experience measurement needs to adapt during the pandemic Ensuring patient experience feedback leads to changes in practice Learn how to use the National Patient Experience Improvement Framework in practice Understand the national context for patient experience Develop strategies for measuring and improving staff experience Understand how to work with staff to act on patient experience feedback in real time Reflect on the developing role of Patient Safety Partners Use a Human Factors approach to deliver change and improvement based on patient experience insight Identify key strategies for developing a patient experience culture Develop your role demonstrating insight and responsiveness Self assess and expand your skills in analysing patients experience data Supports CPD professional development and acts as revalidation evidence. This course provides 5 Hrs training for CPD subject to peer group approval for revalidation purposes We hope to see you there but if you are unable to attend you may like to hear news from the day on X by following @HCUK_Clare #PatientExp

🌟 Imagine instant access to critical info for better decisions and outcomes. 🔍 Efficient knowledge management can elevate patient care by ensuring healthcare professionals always have access to timely, accurate knowledge. 💬 Question: How has knowledge management improved your practice? Share below! 🔖 #Healthcare #KnowledgeManagement #PatientCare 📢 Read the full article by Ido Zamberg, MD, MEHP, FMH to learn more! https://lnkd.in/gZ9Hifs9

Artificial intelligence can easily analyze a vast amount of patient data to assist clinicians in making more informed decisions about patient care and promote patient safety. #patientcentricapproach #heightenawareness #improveclinicalworkflows

Healthcare organizations can no longer rely on the worn-out playbooks and top-down management practices of the past to achieve breakthroughs in care access, quality & safety, and cost containment. In 2024 innovative HCOs will examine, test, and prepare to scale #artificialintelligence models that will simplify clinical workflows, enhance decision-making, and customize #healthcaredelivery and the #patientexperience in ways that were unimaginable just a few years ago. #artificialintelligenceinhealthcare #healthcareinnovation #healthcarequality

“Did we make the end user’s job easier?” This is ultimately what our CTO and co-founder Aditya Bansod asks when supporting our health system partners. Luma recognizes that our ability to integrate into a single source inside the primary record is key to enabling a unified healthcare journey. As Dr. Dick Taylor, Chief Clinical Informatics Officer at BJC HealthCare pointed out, “We may see patients episodically, or touch them periodically, but they need a continuous, consistent experience because they live their lives in a linear fashion. They don’t see themselves as a series of encounters.” Read the full article for insights on: 💻 The pivotal role of IT in seamlessly connecting patient encounters. ⚖️ The critical balance between patient satisfaction and IT efficiency. 🤝 Effective vendor partnerships. For a comprehensive dive into these strategies and more, read on: https://bit.ly/3vEGmTg

Building trust in predictive models can be challenging. We must shift our thinking towards innovation and creativity in order to reduce the burden for the bedside clinician and to strive towards effective, evidence-supported care pathways for our patients. Our generations to come of healthcare professionals and the communities we serve are depending on us. 💪 #innovationculture #artificialintelligence #predictiveanalytics

Supporting and optimizing caregiver experience is foundational to optimize best possible patient experience.

We’re thrilled to share an article by Health Tech News discussing our latest white paper on Optimising Patient Records in the NHS! 🌟   Explore insights into ongoing challenges, and deep dive into a hybrid approach that combines physical and digital records with innovative records management. #HealthcareInnovation #NHS #RecordsManagement #Whitepaper #ThoughtLeadership