Fairmont Dallas’ Post

Dear friends "Night Shift" is one that is either dreaded...or one that is eagerly looked forward to... :-) / ;-) My friend Vikram Cotah in his opening sentence says "...everyone thinks of hotel industry as a glamorous place..." I beg to differ... Hotel industry IS A GLAMOROUS PLACE! Otherwise why will someone pay 1 lakh, yes, Rupees ONE LAKH, plus taxes, to stay in a room? A 5-star hotel room is an "ASPIRATIONAL PLACE", and a "RECOGNITION PLACE", an "ACHIEVEMENT PLACE" For e.g., when two corporate executives from different companies meet in a "industry event", and if they by chance talk about where they are staying, believe me, I talk about 30 years back, but if one told the other "I am in the Taj", you could see the glow of "respect" in the other person's eyes, even if for a fraction of a moment! :-) I do not know if he remembers or not, and I do not know if you people know or not But, as part of our training [though I was going into Corporate Sales, I insisted on being 'suitably grounded'] I was exposed to the amazing level of training that each and every employee of the "Disney Amusement Park" went through... And that video inspired me to develop a completely new business strategy, i.e., "Increasing Business Revenue THROUGH exemplary [read "floor them"] Customer Service leading to Customer Loyalty" :-) And my strategy was a success, whether in Vizag, or in Chennai, or in Bengaluru, but they are stories of another day Coming back to "Night Shift", more than the Taj Group, I thank the Welcomgroup culture [maybe because they were a very young organization compared to the Taj Group and the Oberois] because my "brother-friend" Yogesh Mittal and I had the best time, for at the end of the day One may join an organization, but one normally leaves because of one's boss And if my career had got a different start, i.e. with the Welcomgroup, I WOULDN'T HAVE LEFT THEM [and I am sure they wouldn't have let me go; thank you my Guru Nakul Anand :-) ] Dear Vikram You are doing amazing things And I have offered my candidature publicly Now it's up to you, and to THE PEOPLE who jointly decide on matters like this :-) With Best Wishes :-)

While you are planning your next hospitality project, check out this video for the industry insights. #globalsourcing #hospitalityindustry

Wow, so many #jobs and #openings in #Helsinki luxury hotel and restaurants. 💎💎💎 Demands are very high, but so is the quality and level of #service and #hospitality too. 🤗💖🌸 #restaurant #hotelbusiness #hotel #recruitment #jobseeking #hiring

Excellent panel discussion with these subject matter experts.

The role of employees in delivering a loyalty program and the importance of creating a seamless experience for guests, emphasizing that a great loyalty proposition means nothing if it isn't delivered consistently. This insight and a lot more on our latest episode of Loyalty TV with Josh Belkin of Omni Hotels & Resorts. #letstalkloyalty #loyaltymarketing #loyaltyprograms #loyaltytv

Hospitality is the relationship of a host towards a guest, wherein the host receives the guest with some amount of goodwill and welcome. This includes the reception and entertainment of guests, visitors, or strangers. Louis, chevalier de Jaucourt describes hospitality in the Encyclopédie as the virtue of a great soul that cares for the whole universe through the ties of humanity. Hospitality is also the way people treat others, for example in the service of welcoming and receiving guests in hotels. Hospitality plays a role in augmenting or decreasing the volume of sales of an organization... #atingi, #certification.. #hospitality #hotelmanagement

HOSPITALITY HARMONY: CULTIVATE KINDNESS & TEAM SPIRIT IN THE SERVICE INDUSTRY Dear LinkedIn Family, In the symphony of hospitality, every individual is a note, and together, we create a masterpiece that resonates with warmth and genuine care. As Thomas Fuller eloquently said, "He that plants trees loves others beside him." In our world of hotels and resorts, it translates to sowing seeds of kindness, creating an oasis where guests find solace. 📍Plant Seeds of Kindness: Just like a tree nurtures those around it, in hospitality, let's cultivate an environment where kindness flourishes. A warm greeting, a genuine smile, or a thoughtful gesture can be the seeds that blossom into unforgettable experiences. 📍 Teamwork Makes the Dream Work: In this dynamic field, success is a team effort. Every department, every role, contributes to the harmony. Let's celebrate each other's strengths, collaborate, and appreciate the diverse talents that make our hospitality ecosystem thrive. 📍 Recognize Unsung Heroes: Behind the scenes, there are unsung heroes – housekeepers, chefs, concierge, and more – whose dedication often goes unnoticed. Let's shine a light on their hard work, acknowledging that every role, big or small, plays a vital part in creating memorable guest experiences. 📍 Guests: Be the Sunshine: To our cherished guests, your energy shapes the atmosphere. Just as sunshine transforms a day, your positivity can brighten ours. Remember, we're here not just to meet your needs but to exceed your expectations and create moments that linger in your memory. #HospitalityHarmony #TeamworkMakesTheDreamWork #KindnessMatters Let’s your hospitality rockstars, mentors, and those who inspire you! Let's create a ripple effect of positivity in our beloved world of hospitality. Cheers to a symphony of service that resonates with warmth and leaves an everlasting melody in the hearts of those we serve ! ————————————————————————————————— Accor IHG Hotels & Resorts Mandarin Oriental Hotel Group Radisson Hotel Group Banyan Tree Group Marriott Hotels Starwood Hotels & Resorts Worldwide, Inc. Anantara Hotels, Resorts and Spas Minor Hotels The Erawan Group Public Company Limited Amari #Hospitality #TeamSpirit #GuestExperience #Leadership #KindnessInService #Inspiration #LinkedInCommunity

This week, Mitch Prensky, MBA is attending New York Hotel & Hospitality event in NYC hosted by Bisnow. Stay tuned as we share Mitch's top insights from the event, focusing on these three key topics: 🌐 Understanding the impact of travel trends and economic conditions on investor sentiment in NYC's hotel market. 💡 Strategies for optimizing guest experiences and revitalizing hotel assets amidst evolving supply and demand dynamics. 🏙️ Exploring the hottest areas in NYC for guest demand and how they stack up against national trends.

"Embracing Humility in Hospitality: A Path to Excellence" The #hospitality industry demands humility, dedication, and adaptability from its professionals. Aspiring #hoteliers must be prepared to navigate challenges with grace and serve guests with respect, regardless of their demeanor. My journey in hospitality has taught me the transformative power of humility, especially when dealing with difficult guests. By providing exceptional service and showing genuine care, hoteliers can create memorable experiences and foster a culture of excellence. Sahil Pandita's insights on humility and respect in hospitality serve as a guiding light, inspiring us to embody these values in our interactions. https://rb.gy/y29m8f

Unlike anyone else in our Group, I took some time before deciding to post and share this award. We all should be proud of this achievement after years and months of struggles to restore the level of recognition and market leadership, for our property. However, aside from the glitzy glorified image of a hotel or resort, it lies more than that: the people working behind the scenes, with their own struggles and challenges. Their dreams and goals (if they have) and how I should be able to direct them towards the right path of understanding that there is more in life. The change in mindsets from average people working in hotels to become superstar hoteliers. The trainings we offer them to develop their career and the hunger we instill in them, to be eager at becoming better professionals, capable to succeed one day and stand on their feet alone. The system we put in place to ensure smooth, streamlined, efficient operations. The service culture and orientation we want to deliver to each single guest, regardless they are VIPs, celebrities, or just people like me and you. The genuine care to exceed guests' expectations, just paid off by a guest's single smile or by hearing their kids saying "Mummy, this is the best hotel ever"! And not to forget what I always call the "corporate culture" we want all staff to be aligned. Not merely a list of values or mission statement, forced to be memorized; but instead, how do you live them everyday, in your personal and professional life? The day all the above will be reached, an invisible Best Award will be given to me, much more worth it than any other recognition.