The Social Housing Safety Network Scotland’s Post

We're pleased to share dates and details for our upcoming condensation, damp and mould training courses, taking place virtually over the coming weeks. Bookings are open now and places are very limited. Read on for more details... 𝐂𝐨𝐧𝐝𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧, 𝐃𝐚𝐦𝐩 & 𝐌𝐨𝐮𝐥𝐝 𝐟𝐨𝐫 𝐍𝐨𝐧-𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐭𝐚𝐟𝐟 – 𝟐𝟓𝐭𝐡 𝐉𝐮𝐧𝐞 𝟐𝟎𝟐𝟒 Some non-technical staff dealing with damp and condensation issues at the front line, be they visiting tenants at properties or dealing with reports over the phone, don’t always appreciate, or readily understand, the underlying causes to enable them to effectively diagnose or eliminate contributing factors. They are simply not aware of the circumstance of tenants and/or what the impact could be of not addressing the problem appropriately. This half-day session challenges understanding and ensures delegates go away with the confidence and understanding needed to protect the relevant parties’ interests. It is ideally suited to housing officers, customer contact centre staff, estate and neighbourhood staff and everyone from a non-technical background who requires an understanding of this subject area. More details and booking link: https://lnkd.in/ewRj5Ye9 𝐂𝐨𝐧𝐝𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧, 𝐃𝐚𝐦𝐩 𝐚𝐧𝐝 𝐌𝐨𝐮𝐥𝐝: 𝐂𝐚𝐮𝐬𝐞𝐬 & 𝐂𝐮𝐫𝐞𝐬 (𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐎𝐟𝐟𝐢𝐜𝐞𝐫𝐬) – 𝟗𝐭𝐡 𝐉𝐮𝐥𝐲 𝟐𝟎𝟐𝟒 This full day course, aimed at technical officers, is a ‘must attend’ session that builds on existing understanding, dispels myths associated with the subject and considers sometimes inappropriate ‘general’ advice given to interested parties, including tenants and residents. Often utilising a ‘generic’ and outdated understanding of a number of factors and conditions responsible, the specific issues of individuals are not always identified/addressed. We know that recent ‘improvements to stock have compounded the condensation problem and clouded ‘non-culpable/culpable’ responsibility issues, so we take a look at what we should consider in today’s ever-changing world. More details and booking link: https://lnkd.in/ezebq39z #dampandmould #condensationdampandmould #dampandmouldtraining #socialhousing #healthandsafety #safetytraining

🎉 It's a new year, and time for your housing agency to think about new directions. 💪 What can we learn? How can we grow? 🚀 Here's three reasons why customer service training should be a priority this year: ☑ Enhanced experiences: Well-trained staff can provide prompt, knowledgeable assistance, leaving your residents feeling heard and valued. 🤝 ☑ Increased efficiency: Effective training streamlines processes, reducing response times and ensuring issues are resolved swiftly. ⏱️ ☑ Boosted morale: Confident employees who can handle any situation are happier at work. Training empowers people to excel. 🌟 👉 Explore this and other housing-specific training at https://lnkd.in/ekCerBCk #affordablehousing #training #goals #excellence

🎉 It's a new year, and time for your housing agency to think about new directions. 💪 What can we learn? How can we grow? 🚀 Here's three reasons why customer service training should be a priority this year: ☑ Enhanced experiences: Well-trained staff can provide prompt, knowledgeable assistance, leaving your residents feeling heard and valued. 🤝 ☑ Increased efficiency: Effective training streamlines processes, reducing response times and ensuring issues are resolved swiftly. ⏱️ ☑ Boosted morale: Confident employees who can handle any situation are happier at work. Training empowers people to excel. 🌟 👉 Explore this and other housing-specific training at https://lnkd.in/ekCerBCk #affordablehousing #training #goals #excellence

🎉 It's a new year, and time for your housing agency to think about new directions. 💪 What can we learn? How can we grow? 🚀 Here's three reasons why customer service training should be a priority this year: ☑ Enhanced experiences: Well-trained staff can provide prompt, knowledgeable assistance, leaving your residents feeling heard and valued. 🤝 ☑ Increased efficiency: Effective training streamlines processes, reducing response times and ensuring issues are resolved swiftly. ⏱️ ☑ Boosted morale: Confident employees who can handle any situation are happier at work. Training empowers people to excel. 🌟 👉 Explore this and other housing-specific training at https://lnkd.in/ekCerBCk #affordablehousing #training #goals #excellence

Navigating Building Safety Complexities The Building Safety Act introduces new challenges, particularly for the co-living, BTR, PBSA, and student accommodation sectors. Feeling overwhelmed?... Due to our work with Inside the Box Advisory, the specialists in building safety, we have a better understanding of the complexities of The Building Safety Act on the shared living industry than most. Our focus extends to the vital aspect of the resident engagement strategy and enquiries from residents and prospects who may be aware of the new regulations. Marketers should be supporting the operations, facilities and health and safety departments with these vital comms. We've summarised the Act in our latest carousel post and explored further in a detailed blog post, available here: https://lnkd.in/ejvYq_zY #BuildingSafetyAct #PropertyManagement #StudentAccommodation #CoLiving #PBSA #BuildingRegulations

🎉 It's a new year, and time for your housing agency to think about new directions. 💪 What can we learn? How can we grow? 🚀 Here's three reasons why customer service training should be a priority this year: ☑ Enhanced experiences: Well-trained staff can provide prompt, knowledgeable assistance, leaving your residents feeling heard and valued. 🤝 ☑ Increased efficiency: Effective training streamlines processes, reducing response times and ensuring issues are resolved swiftly. ⏱️ ☑ Boosted morale: Confident employees who can handle any situation are happier at work. Training empowers people to excel. 🌟 👉 Explore this and other housing-specific training at https://lnkd.in/ekCerBCk #affordablehousing #training #goals #excellence

A great course for anyone looking to expand their knowledge and get a good foundation of air quality in housing.

Yet ANOTHER Wake Up Call. "The death of a teenager on a Bay of Plenty building site is yet another example of why the construction sector needs to up its game, WorkSafe New Zealand says." 🤔 We're faced with such tragic headlines too often. They are stark reminders that it's not enough to just "read and move on". We need to initiate real, actionable changes in our workplaces to prevent these kinds of tragedies. 👷♀️👷 As a leading Health and Safety app, we know that proactive safety measures can make a huge difference. Yet, technology is only part of the mix. True change comes when everyone, from the CEO to the newest team member, commits to making safety an integral part of daily work routines. 💡 We're keen to hear from you: what's one safety practice or innovation you've implemented or experienced in your workplace? It could be anything - from a simple daily check to a tech-driven solution. It's time to push for a culture where safety is the top priority. Read the full article here: 🔗 https://lnkd.in/ebhAHRvA #healthandsafety #safetyfirst #safetyculture #constructionsafety #injuryprevention

Enhance Road Safety with T&RS Consultancy's Specialised Training Solutions! As local councillors, safeguarding the well-being of your communities is paramount. T&RS Consultancy understands the importance of addressing road safety concerns to ensure the quality of life for your residents remains high. With our specialised training programmes, you can equip yourself with the essential skills and knowledge needed to tackle critical road safety challenges effectively. From addressing dangerous parking to combating speeding vehicles, our solutions are tailored to empower you as local leaders in promoting safer roads. 🚀 Explore how our training solutions can assist you in addressing key road safety issues such as: - Dangerous and inappropriate residential parking - Speeding vehicles - Damaged vehicles due to poorly maintained highways - School time-related congestion - Pollution - Congested streets - Improved footway and cycling facilities - Planning applications Invest in the safety and well-being of your community today. Let's collaborate to make our roads safer and our communities stronger. Click below to discover more about our training programmes and maximise your impact on road safety! https://shorturl.at/anDP0 #RoadSafety #CommunityEngagement #TrainingSolutions #TandRSConsultancy

Did you know that maintenance professionals need fair housing training too? This article provides essential tips for maintenance teams and property managers to stay compliant and knowledgeable. From understanding the Fair Housing Act to practical advice on everyday scenarios, empower your team with the right skills. Stay ahead in your industry! #FairHousing #MaintenanceProfessionals #PropertyManagement #BlogRead