American Customer Satisfaction Index (ACSI®)’s Post

It's crucial to balance innovation and creativity with operational excellence in the food retail industry. Prioritising the availability of premium products while ensuring consumer satisfaction is key. #FoodRetail #OperationalExcellence #ProductAvailability

Did you know that 67% of grocery shoppers will pay MORE for a unique shopping experience? Yet most supermarkets still compete solely on price. I recently visited a store that’s breaking all the rules. Instead of traditional aisles, they’ve created "experience zones" where customers can: - Watch fresh pasta being made - Sample wines paired with local cheeses - Learn knife skills from in-house chefs The result? Their customer retention is 3x the industry average, and their profit margins are soaring despite charging premium prices. The secret isn’t just fancy equipment – it’s how they use it to create memorable moments. One store manager told me: "We’re not selling groceries anymore. We’re selling experiences that happen to include food." What’s the most unique supermarket experience you’ve ever had? Share your story below – I bet it wasn’t about finding the cheapest prices!

Please check out my thoughts on the 5 food experience trends that are boosting retail’s reemergence. https://lnkd.in/gW8c_Nwe

🛒🍂 🍁 7-Eleven: Fall Flavors & Strategic Shifts 🍁 7-Eleven’s new fall menu is serving up comfort with items like the Everything Bagel Breakfast Sandwich and Chicken & Waffles Roller, bringing excitement to customers nationwide! But, alongside this tasty news comes the tough decision to close 444 underperforming locations. While the closures reflect ongoing challenges like inflation and changing customer habits, this is an opportunity for in-store analytics to shine. By leveraging data on: ☑️ customer preferences ☑️ traffic peformance ☑️ product performance 7-Eleven can adapt & optimize store operations, and turn challenges into growth. #Retail #Analytics #7Eleven #FallMenu #StoreClosures #DataDriven #CustomerExperience #RetailStrategy #RetailNext #ConvenienceStore https://lnkd.in/df2E2XH3

Facing challenges like rising inflation and shifting consumer habits, the restaurant industry must adapt to survive. But instead of slashing prices and risking a race to the bottom, discover proven strategies that boost profits without compromising value! Our latest article breaks down how to: - Leverage data analytics for smarter promotions 📊 - Focus on value over price to stand out 🌟 - Implement targeted pricing strategies that enhance customer loyalty 🤝 Dive into our comprehensive guide below https://lnkd.in/ecjYG7ZJ #RestaurantSuccess #PricingStrategies #InflationSolutions #DataDrivenDecisions #CustomerLoyalty #RestaurantIndustry #BusinessGrowth

Big thanks to Hospo and Retail Hub for featuring our MOBI Index on how bold promotions can help restaurants thrive. 💡🍽️ In today's market, it's all about creating value and making your business the place people want to be. Check out the full article here to see how we're helping businesses level up! https://lnkd.in/gm3kJGex 👉 #restaurantmarketing #consumertrends #businessgrowth #MOBI

In one of our latest consumers surveys, 72.4% of consumers agreed with the statement that "fast food is now too expensive to be a 'cheap' treat". This is one of the reasons why volumes in the QSR segment are under intense pressure. Some consumers have cut back, and many are thinking more carefully about where they dine. This has led to some interesting trends. Among financially squeezed consumers pizzas are often better value than burgers because they can be shared easily among more people. Among middle-income consumers, the cost differential between QSR and a casual restaurant has narrowed so some are opting to pay a bit more and get the better, more formal experience. QSR players like McDonald's need to reengineer menus to offer better value for money if they want to stem the tide of losing customers. So, cue the special offers! Adding more deals is an attempt to stimulate demand. It may help to drive sales as one of the biggest complaints from consumers is that prices are high, so special offers may entice some into spending. However, from our research, what consumers really want are everyday low prices, so constantly bombarding people with deals and offers – while helpful – is not necessarily the way to promote value for money. More of my views in the article by Axios linked in the comments. #retail #retailnews #foodservice #QSR #inflation #consumers

Wawa’s hoagies can’t be beat. The popular Philadelphia chain topped the American Consumer Satisfaction Index’s first ever convenience store study, which ranked Americans’ favorite spots to refill their gas tanks and their stomachs. The surveys were conducted over a seven month period ending in Sept. 2024, with chains scored from zero to 100 on categories including convenience of store hours and locations, coffee freshness, food quality, wait times and speed of checkout. What’s your favorite convenience store? See the 10 top-scoring convenience store chains, according to the study: ⬇️

#Convenience is being redefined, and with it, convenience stores (C-stores) are transforming to prioritize customer experiences and bolster #shopper #loyalty. A significant #trend? The shift towards being more food-oriented. 🍽️ Discover the latest insights from Cham Silvy at Cognizant on how C-stores are being reshaped by three key food trends: ▶️Emphasis on Fresh Food ▶️Transforming into Quick-Service Restaurants (QSR) ▶️Transitioning to Private Label Products Read the full article: https://cogniz.at/4f12Ajh

With inflation and soaring cost of living, more and more customers are seeking value. Discounts are here to stay. But what is important is how restaurant operators are strategizing discounts. If you don't discount correctly and identify the right customers to discount, you are going to lose revenue due to cannibalization. For example, you might want to discount your lapsed customers as part of a win-back campaign. Or give discounts to new customers to entice to make that second and third purchase and hopefully transition them to a loyal customer. But, you don't want to encourage discount hunting or give wrong discounts. Personalization and RFM-based segmentation is the right approach to identify the customers to offer discounts. A "one-size-fits-all" strategy is a sure-shot formula for failure.