Come see Ryan at Booth 98 if you're at Disability:IN this week!
Hi, I’m Ryan Bonheyo, and I’m Deaf. Imagine calling customer support and getting hung up on because they don’t recognize your voice. That was my life before Direct Video Calling (DVC). My first DVC call changed everything—clear, direct communication in ASL with a Deaf representative. Want to know more? Watch my story and learn how DVC can transform your experience. Join us at the 2024 Disability:IN Global Conference & Expo in Las Vegas. Let’s discuss how DVC can enhance communication! 🎲 For more information, visit www.csd.org/realtalk Communication Service for the Deaf (CSD)#AreYouIN? #INfor2024 #Disability:IN #Deaf #DeafCulture #EquitableCommunication #DirectVideoCalling #DVC #CSD #ASLNow [Video Description: A man with short dark hair and a beard, wearing a blue and white checkered shirt, standing indoors with bookshelves and books in the background. Transcript: Hi. I’m Ryan and I’m Deaf. I use Direct Video Calling (DVC). I remember before DVC, there was a time when I got my bank statement and noticed some mistakes. I called my bank through Video Relay Services’ interpreter to make the call for me. When I connected to the bank’s customer support center, they heard a female interpreter's voice and said that it didn’t sound like Ryan, then hung up on me. This happened too often. I remember my first experience with DVC when I upgraded my internet service to get more speed. I called my internet service provider and was connected to a representative who knew American Sign Language (ASL). I thought it was a mistake and assumed the representative was an interpreter, but no, the representative was actually Deaf and trained by the internet service provider to provide customer support. We connected seamlessly; my request and concerns were resolved immediately. We did not have to use a third-party service like a VRS interpreter. It was amazing, and I couldn’t go back to the old experience after this first DVC experience. With DVC, I feel confident and more secure when I interact with companies that train their Deaf representatives or those who know ASL. Communication is clearer and smoother, and that really changes what Deaf customers typically experience. Since DVC, it also changes how I see companies providing equitable accessibility and customer experience for Deaf people. This makes me feel that those companies providing this really care about their Deaf customers like myself. I really do value those companies that provide DVC. Do you want your company to start providing DVC for your Deaf customers? Come and join us to discuss how we can make this a reality. Thanks for watching my story; join us and make equitable communication happen]
Artist at myself art deaf. And Geoffrey Scott v Telstra in 1995, and Deaf Swimming Australian in 1977,1981,1985, 2014, and Team Deaf Water Polo Australia 2005. And ex-farmer at Doodlakine Western Australia.
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