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Freewheeling | Innovation and change consulting | Keynote Speaking | Advising | Awaydays and Conferences | Moving you forward faster!

MY FAVOURITE 30 THINGS ABOUT TfL 13/30 EVERY JOURNEY MATTERS It’s such a good slogan, I’m not surprised Northampton Town Council nicked it. It’s affirming to the traveller but also addresses a foundational problem at the heart of transport. If a restaurant has 40 customers, they serve 40 meals. The service sector is also bilateral: a contract per client per lawyer. A retailer will typically sell more items than they have customers: customers are special compared to the shopping. Whereas the miracle of public transport lies in the way single units serve multiple people. One train with one driver can transport thousands of people from Essex to London, with none paying much more than a fiver. It’s a kind of magic. But the risk is that the focus becomes on the train and not the customer. “Our job”, it can be easy to think, “is to move the train” and assume the customers will sort themselves out. “Every journey matters” is a constant, eloquent reminder that we might spend our days moving trains but our job is to serve customers. Here’s yesterday’s on the view from the office: https://lnkd.in/e4WAq_ty ——— This post is part of a series of my favourite 30 things about TfL. I am publishing one a day on my last 30 working days at TfL. I am leaving on July 15th to set up a new business helping organisations get things done faster. Contact me if I can help you.

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Ritesh Patil

Seasoned professional in Ops & Projects | Ops Lead @ Adani Airports | Ex. Times Group India, M&S UK, Vodafone India | MBA & Electrical Engg | Tech enthusiast for transformation & sustainability | Loves traveling

4mo

Very well pointed Thomas.. Indeed, every journey matters !

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