Appreciate everyone who has reached out to congratulate me on my 9 year anniversary at IFI. It got me thinking on a long plane ride back home ... how is my work life different being a small business owner, compared to when someone else was responsible for making sure I received a paycheck every 2 weeks? At IFI, we have a "Lessons Learned" debrief after every client advisory board, consensus panel or KOL Connect so this is my attempt at a "Lessons Learned" over the past 9 years. This is not meant to be all encompassing or proclaim they lack importance at a larger company. Just a few things I believe are magnified in my world. As a small caveat, this was not AI generated, but came from my own mental capacity, and I must say was a bit cathartic to write down. 🙂
9 “Lessons Learned” that are magnified as a small business owner:
1. While I would love to be everywhere all the time, I can’t do it. Create a culture of transparency, hire the right employees, make them feel valued and allow them to take ownership with clients.
2. We exist because our clients provide us opportunities. Never take those for granted.
3. We are very good at what we do, but referrals and repeat business are the ultimate compliment.
4. The word “partnership” is overused. Collaborative client/provider relationships require effort and trust from both sides, and are more likely to evolve into a true partnership over time.
5. Mistakes will happen. It’s all about how quickly you take responsibility, take corrective action and learn so it doesn’t happen again.
6. If someone is “dancing in your lifeboat,” take action quickly (some of you will recognize this reference to Kevin Brown, one of my all-time favorite leadership mentors).
7. Small business ownership is highly rewarding and comes with the ultimate responsibility. We provide career opportunities and gainful employment for some incredibly smart, talented and amazing people.
8. Celebrate accomplishments, but don’t spend too much time patting yourself on the back.
9. "Thank you" does not last forever ... it is virtually impossible to express appreciation too often.
VA Agency Owner | Director of Operations | Team Management
9moCongratulations on a fabulous year! May 2024 be just as wonderful!