Recently in November I completed my first year at Best Buy and I want to share some of my reflections on my first year and a few months. 1. I've never stopped learning. From my first day to over a year in I have continuously learned new skills, roles, product knowledge, and sales approaches. This has made work exciting and rewarding because I love learning new things. 2. Being flexible has been super important over the last year. To date I have worked in most areas of the store. Warehouse, Customer Service and the Sales floor. Knowing how to work in all three departments makes my weekly schedule pretty diverse. I am primarily at the customer service desk but am frequently scheduled sales floor and can fill in the warehouse as need. This not only keeps work interesting for me but it also allows me to be moved anywhere in the store as needed, sometimes contributing to all three in one shift. 3. Retail is hard but having supportive leadership helps especially when things get stressful or customers need assistance that non-management are unequipped to handle. 4. Train how you want to be trained. When I first was trained there were some ways that I knew if I had the opportunity to train myself I would change the approach. That usually means walking through how to do something then watching from the side and having the person learn through doing. Also I make myself available through questions as much as I can. 5. Customers interactions can be super rewarding. Whether a nice comment left on a survey or emailed to our leadership team or being mistaken for a manager comments from customers are a good way to know that you're doing well and providing good service, which I pride myself on as much as my sales numbers. 6. I have been able to get leadership opportunities which include training new staff members, being one of two main customer service employees, being trusted to take on projects including preparing front end/customer service for Black Friday as well as rearrange displays on the sales floor and lastly leading the tear down of truck and all that is included with that process (validating manifest, putting product away, receiving truck). I've learned and accomplished a lot in little over a year at Best Buy including for several months being one of the top performers in selling memberships or card applications as well as being top three in a quarter for home theater and computing baskets (amount of additional product sold with a TV or Computer). I look forward to learning more and developing my skills further however long I remain at Best Buy. #BestBuy #sales #leadership #customerservice #warehouse #learning #retail #technology #training
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9moIt sounds like you are making the most out of this job. That kind of attitude will be valuable in future pursuits.