“But customers always end up asking for a short video to troubleshoot the issue." - shared one of our customers. A common issue with knowledge bases that we find is the lack of variety in help content. Most companies publish and stop with help docs. But is that the best way to serve your customers? Especially when your KB acts as a 24*7 available self-service resource for your dear customers. Knowledge base + Quality content is no longer enough with rising competition. Adding your customers’ preferred form of content into the mix becomes crucial at this stage. Our take on how you should go about it: 1. Understand the major types of queries your customers are asking — how-tos, troubleshooting, feature requests, admin-related issues. 2. Ask your customers their preferred forms of content - short how-to videos, step-by-step guides or docs mixed with videos. 3. Choose a Knowledge Base software that helps you build these content types If you’re in the process of choosing a KB, check out our research on the best Knowledge Base software you shouldn’t miss in 2024. Linking it in the comments. What's your take? Have you seen success with multimedia knowledge bases?
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We’ve all been there. You ask for a file, and after 10 email threads and endless back-and-forth, you still don’t have what you need. Or worse, it’s buried somewhere in your inbox. There’s got to be a better way, right? 𝘚𝘱𝘰𝘪𝘭𝘦𝘳 𝘢𝘭𝘦𝘳𝘵: There is! Content Snare makes document collection easy with built-in checklists, automatic reminders, and easy uploads—all in one place. Read the full article to learn more ways to request files from clients. 👉 https://lnkd.in/g7y-HhQP
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Staying current with software updates in your video content doesn't have to be a challenge. See how our roadmap offers actionable insights to level up your software "how-to" videos. 👉 Take the assessment: https://hubs.ly/Q02kTXjD0 #ContentCurrency #VideoStrategy
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What do you think? Having the ability to contact support when you are stuck with something or you find an error or even just have some general enquires, needs to be one of the main factors you look for when implementing a new system. Image the pain 6 months down the line when you can't remember how to change something on the system so you contact your supplier and end up waiting days or weeks for a response. Alongside having the ability to contact a real human, you may also want to just watch some tutorial videos or read an article in your own time (we know how valuable your time is) so having an area for this is also just as crucial. At Your Hippo, we strive to have the best support available for all of our users. We offer a large library of video and article tutorials paired with a 7 days a week support line that average a first-time response of 6-8 minutes🤯 If you have any thoughts or opinions, good or bad, we would love to hear about them below. If you are yet to see our HelpDesk then you can access it through the link below. Make sure you have our support@yourhippo.com email saved, along with our 0161 871 7512 support line. https://lnkd.in/epCQg5sC
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Discover the differences between knowledge base content and user documentation! 📚🔍 Learn which is best for your needs in our latest blog post: https://buff.ly/3xmf4lr #TechWriting #ContentStrategy #KnowledgeBase
Knowledge base content vs. user docs | Anthrobytes Media, LLC
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Struggling to find the right technical service provider for your project? 🤔 Don't make a decision until you've read our FREE guide! Download "6 Critical Mistakes to Avoid When Choosing a Technical Service Provider" and get the insights you need to choose with confidence. 🚀 📥 [Download Your Free Guide Now] https://lnkd.in/ePhkx7Gb #TechnicalServices #ProjectManagement #FreeGuide #DownloadNow #ExpertAdvice #BusinessGrowth
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Struggling to find the right technical service provider for your project? 🤔 Don't make a decision until you've read our FREE guide! Download "6 Critical Mistakes to Avoid When Choosing a Technical Service Provider" and get the insights you need to choose with confidence. 🚀 📥 [Download Your Free Guide Now] https://lnkd.in/ePhkx7Gb #TechnicalServices #ProjectManagement #FreeGuide #DownloadNow #ExpertAdvice #BusinessGrowth
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Global Talent Acquisition Leader | Building and scaling Tech, Product/UX and Analytic teams globally at Gartner Digital Markets (Capterra, GetApp, Software Advice & UpCity), Gartner Peer Experiences and Gartner Tech
2,499 survey responses showed us that some reviews have more impact than others. So what kind of reviews will attract your future buyers? 👉 Get the 5 secrets behind review success with this interactive infographic.
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gartner.com
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Check out our OneHQ User Manual! We're constantly enhancing our support materials to ensure you get real help when you need it. Inside our online guide, you will discover: 💡 Step-by-step guides 🧠 Practical tips 🔍 Keywords easily found with the search function Contact your Success team if you need help accessing the User Manual.
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Check out our research on the best Knowledge Base Software here - https://trainn.co/understanding-knowledge-base-software/